For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
Jun 15, 2022
Full time
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
Our client develops and provides its custumers with HR dedicated ERP system called TETA. Their Consultants works with over 2000 companies and institutions and they are a leader in Polish ERP market. As a Technical Consultant you will be responsible for system implementation and maintaining the word class customer service.
What you will do:
You will create dedicated reports.
You will design and build interfaces with other systems
You will prepare of WorkFlows
You will be responisible for data conversions
You will train client's administrators in the field of technical work
Your approach
Eager to learn new technologies
Communicative and helpful
Team spirit
Ability to focus on solutions instead of problems
Analytical and structured
They ask
Basic knowledge of SQL
Experience in working as a Technical Consultant will be an advantage
Knowledge of ERP systems will be a plus
They offer
Work with cutting edge technology
Stable employment with an attractive salary
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others
Sport and integration events
International work experience
Opportunity fo meeting people from various countries and cultures
To Apply: CV + Cover Letter
Jun 15, 2022
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
Our client develops and provides its custumers with HR dedicated ERP system called TETA. Their Consultants works with over 2000 companies and institutions and they are a leader in Polish ERP market. As a Technical Consultant you will be responsible for system implementation and maintaining the word class customer service.
What you will do:
You will create dedicated reports.
You will design and build interfaces with other systems
You will prepare of WorkFlows
You will be responisible for data conversions
You will train client's administrators in the field of technical work
Your approach
Eager to learn new technologies
Communicative and helpful
Team spirit
Ability to focus on solutions instead of problems
Analytical and structured
They ask
Basic knowledge of SQL
Experience in working as a Technical Consultant will be an advantage
Knowledge of ERP systems will be a plus
They offer
Work with cutting edge technology
Stable employment with an attractive salary
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others
Sport and integration events
International work experience
Opportunity fo meeting people from various countries and cultures
To Apply: CV + Cover Letter
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Jun 15, 2022
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Hungarian & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Jun 15, 2022
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Hungarian & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in German and English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
Jun 15, 2022
Full time
Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in German and English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: • To administrate and maintain MS SQL Database Servers including tasks such as:
Scheduled jobs
Maintenance plans
Backups / Restores
Installations / Patching / Upgrading of MS SQL Database Servers
User Access Management (UAM)
• Incident, Service Request and Change Management activities – internal and external communication handled in English • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process • To escalate issues as necessary to deliver required service level • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Skills Required:
Knowledge of Windows Server environment (including Active Directory, Server Hardware, Clustering)
Extended knowledge of MS SQL (Structures, Concepts, Administration)
B2 level (or higher) of Spoken and Written English including technical vocabulary
Nice to have: knowledge of other Database Platforms (such as Oracle, MySQL, DB2)
Self-motivated team player with great communication skills and business understanding
What we offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sports cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enertainment floor
Fruits
…and the best free coffee in the city:)
Jun 15, 2022
Full time
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: • To administrate and maintain MS SQL Database Servers including tasks such as:
Scheduled jobs
Maintenance plans
Backups / Restores
Installations / Patching / Upgrading of MS SQL Database Servers
User Access Management (UAM)
• Incident, Service Request and Change Management activities – internal and external communication handled in English • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process • To escalate issues as necessary to deliver required service level • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Skills Required:
Knowledge of Windows Server environment (including Active Directory, Server Hardware, Clustering)
Extended knowledge of MS SQL (Structures, Concepts, Administration)
B2 level (or higher) of Spoken and Written English including technical vocabulary
Nice to have: knowledge of other Database Platforms (such as Oracle, MySQL, DB2)
Self-motivated team player with great communication skills and business understanding
What we offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sports cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enertainment floor
Fruits
…and the best free coffee in the city:)
Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery. Key accountabilities:
Own, develop and implement the strategy and technical roadmap for Voice & Data Network service transformation.
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Setting & Communicating IT Strategy
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Service Management concepts (ITIL/COBIT)
Technical skills
WAN topology and technologies (MPLS, Cisco, DWDM)
LAN technology/WLAN technology (Aruba/Cisco)
DNS and DHCP services
Voice over IP and fixed line telephony technologies
Voice and Data convergence
Network Management technologies (IPAM, network management)
Internet Gateway and proxy services
WAN acceleration/optimization
VPN based connectivity solutions
Firewalls and ACL based security.
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Jun 15, 2022
Full time
Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery. Key accountabilities:
Own, develop and implement the strategy and technical roadmap for Voice & Data Network service transformation.
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Setting & Communicating IT Strategy
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Service Management concepts (ITIL/COBIT)
Technical skills
WAN topology and technologies (MPLS, Cisco, DWDM)
LAN technology/WLAN technology (Aruba/Cisco)
DNS and DHCP services
Voice over IP and fixed line telephony technologies
Voice and Data convergence
Network Management technologies (IPAM, network management)
Internet Gateway and proxy services
WAN acceleration/optimization
VPN based connectivity solutions
Firewalls and ACL based security.
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Job Description/Purpose: Responsible for defining and driving the EMEIA strategy and roadmap for the infrastructure service portfolio area. Fulfil Solution Lead role within project delivery dependant on bandwith.
Key accountabilities:
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Project and resource management experience
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Technical skills: Broad technical background in a number of the following infrastructure services areas:
Network technologies and services WAN, LAN, WiFi, DNS, DHCP, VioP, IP Telephony
Data Centre Solutions - hosting platforms, virtualisation, storage, backup, archive,
Enterprise Management Solutions
Operating Systems Windows/Linux
Databases SQL, Oracle
Identity & Access Management – Active Directory, ADFS, PKI.
Client Technologies - workstation, mobile
Microsoft Infrastructure Applications – Exchange, Outlook, Lync/Skype for Business, SharePoint
Solution Design including Infrastructure Solution Design & Build methodologies
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Jun 15, 2022
Full time
Job Description/Purpose: Responsible for defining and driving the EMEIA strategy and roadmap for the infrastructure service portfolio area. Fulfil Solution Lead role within project delivery dependant on bandwith.
Key accountabilities:
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Project and resource management experience
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Technical skills: Broad technical background in a number of the following infrastructure services areas:
Network technologies and services WAN, LAN, WiFi, DNS, DHCP, VioP, IP Telephony
Data Centre Solutions - hosting platforms, virtualisation, storage, backup, archive,
Enterprise Management Solutions
Operating Systems Windows/Linux
Databases SQL, Oracle
Identity & Access Management – Active Directory, ADFS, PKI.
Client Technologies - workstation, mobile
Microsoft Infrastructure Applications – Exchange, Outlook, Lync/Skype for Business, SharePoint
Solution Design including Infrastructure Solution Design & Build methodologies
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Coordinating and managing services;
Translating business requirements into technical requirements and operational processes;
Coordinating implementation of new services and IT products;
Defining SLA’s for each service and component KPI’s;
Continuous communication with production teams and quality assurance;
Responsible for OLA’s with third parties;
Ensuring all necessary service operational documentation is created and managed;
Service monitoring and reporting.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- must have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.
Jun 15, 2022
Full time
For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Coordinating and managing services;
Translating business requirements into technical requirements and operational processes;
Coordinating implementation of new services and IT products;
Defining SLA’s for each service and component KPI’s;
Continuous communication with production teams and quality assurance;
Responsible for OLA’s with third parties;
Ensuring all necessary service operational documentation is created and managed;
Service monitoring and reporting.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- must have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.
Job description/Purpose
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement .
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Skills Required
Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting)
Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
Jun 15, 2022
Full time
Job description/Purpose
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement .
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Skills Required
Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting)
Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault Simpana, Fujitsu ETERNUS CS200 and EMC NetWorker and to perform technical support for Fujitsu and partner Storage systems HW and SW.
Responsibilities
Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems,
Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,
Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
Escalation to back level or vendor with provision of appropriate diagnose material from customers
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of customer requirements towards next levels/vendors
In critical customer situations and on special requirements out of countries on site support at customer site
Communication interface to local engineers /partners, provide technical documentation and information materials
Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Broad technical experience in service and/or development
Deep knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu
Certifications for CommVault (CV certified Professional, Support Engineer) and
EMC Networker and Microsoft OS would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, putting customer first
Professional communication and presentation skills
Self-motivated to continuously improve knowledge and keep skills up to date
r
Jun 15, 2022
Full time
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault Simpana, Fujitsu ETERNUS CS200 and EMC NetWorker and to perform technical support for Fujitsu and partner Storage systems HW and SW.
Responsibilities
Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems,
Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,
Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
Escalation to back level or vendor with provision of appropriate diagnose material from customers
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of customer requirements towards next levels/vendors
In critical customer situations and on special requirements out of countries on site support at customer site
Communication interface to local engineers /partners, provide technical documentation and information materials
Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Broad technical experience in service and/or development
Deep knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu
Certifications for CommVault (CV certified Professional, Support Engineer) and
EMC Networker and Microsoft OS would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, putting customer first
Professional communication and presentation skills
Self-motivated to continuously improve knowledge and keep skills up to date
r
Role and responsibility:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Tasks and responsibilities:
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement.
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements.
Required skills:
Very good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V), hardware, Clustering
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enetertainment floor
Fruits
.... and the best free coffee in the city:)
Jun 15, 2022
Full time
Role and responsibility:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Tasks and responsibilities:
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement.
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements.
Required skills:
Very good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V), hardware, Clustering
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enetertainment floor
Fruits
.... and the best free coffee in the city:)
Role and responsibility:
Job purpose is to work within Development Team located in Lodz. You will be involved in development process dedicated to one of .NET projects: identification & access solution, project management solution (modular system), online/offline application for project management systems (new architecture). You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department
Fujitsu is searching for regular (2 year +) and senior level of seniority.
Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Very good knowledge of C# and . NET
Experience in one of following areas: - web apps (ASP MVC, JavaScript, AngularJS, HTML, CSS, WCF) - web or desktop apps (Webservices, WCF, Transact SQL, Entity Framework or NHibernate, WebApi, Any Js framework - Angular, ExtJs, etc., Html responsive design, SOA) - desktop apps - WinForms, ADO.NET, SQLServer, SSRS
Understanding of object-oriented programming
Knowledge of .NET data access technologies is an asset
Knowledge of unit testing is an asset
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
Jun 15, 2022
Full time
Role and responsibility:
Job purpose is to work within Development Team located in Lodz. You will be involved in development process dedicated to one of .NET projects: identification & access solution, project management solution (modular system), online/offline application for project management systems (new architecture). You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department
Fujitsu is searching for regular (2 year +) and senior level of seniority.
Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Very good knowledge of C# and . NET
Experience in one of following areas: - web apps (ASP MVC, JavaScript, AngularJS, HTML, CSS, WCF) - web or desktop apps (Webservices, WCF, Transact SQL, Entity Framework or NHibernate, WebApi, Any Js framework - Angular, ExtJs, etc., Html responsive design, SOA) - desktop apps - WinForms, ADO.NET, SQLServer, SSRS
Understanding of object-oriented programming
Knowledge of .NET data access technologies is an asset
Knowledge of unit testing is an asset
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Portuguese & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Jun 15, 2022
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Portuguese & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
