39 IT Support jobs

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing  global R&D delivery department . Tasks and responsibilities: Design, specification, implementation, end-to-end diagnosis of software features through development process Integration of software features and adaptation to new hardware, firmware, and software versions Be an active team member within development team with the attitude to develop best in class and innovative products Be yourself!  Seek for the best innovative solutions during system development process Required skills: Good knowledge of  Java  or  C++  backed by few years of commercial programming experience Knowledge of  architecture concepts  is an asset Knowledge of  REST-API ,  webservices  is treated as a desired asset Knowledge of  Databases  and Operating Systems is an asset Knowledge of the second langugage (C++ or Java) is treated as an asset Knowledge of Microsoft libraries, protocols like SNMP – is an asset Good English language skills Passion for development! We offer: Exceptional atmosphere of work within highly motivated and dynamic team Highly competitive salary dependent on experience and available skills Comfortable work environment (2 monitors, equipped and expanded workplace) Stationary and stable projects Regular social/team integration events IT & soft skills trainings (training platform) Private medical care, MultiSport card for everyone! Attractive benefits offer: insurance, lunch vouchers, discounts Flexible working hours …and we have the best coffee in the city  :)

For our client, we are looking for a IT Customer, As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Fluency in Lithuanian and English allowing proficient business communication; Professional experience in Customer Care area – service minded; IT competencies or knowledge – nice to have; Willingness to improve knowledge and experience in IT area’s; Willingness to participate in shift work system; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Certifications: ITIL or/and Microsoft; Benefits package; Best market standards; Opportunity to personal development; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits :)  

Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing  global R&D delivery department . Tasks and responsibilities: Design, specification, implementation, end-to-end diagnosis of software features through development process Integration of software features and adaptation to new hardware, firmware, and software versions Be an active team member within development team with the attitude to develop best in class and innovative products Be yourself!  Seek for the best innovative solutions during system development process Required skills: Knowledge of  Operating System  development Passion for development! Desired skills (eagerness to develop within):   Assembly H  – extension of Basic Assembly Language (BAL), similar solution was dedicated to IBM ESA/390 architecture Area of  core dump process  – system or memory dump Additional skills: Experience in Microprocessors area is an asset Experience with  Linux  is an asset Knowledge of  C  or  C++  is an additional asset Good English language skills We offer: Exceptional atmosphere of work within highly motivated and dynamic team Highly competitive salary dependent on experience and available skills Comfortable work environment (2 monitors, equipped and expanded workplace) Stationary and stable projects Regular social/team integration events IT & soft skills trainings (training platform) Private medical care, MultiSport card for everyone! Attractive benefits offer: insurance, lunch vouchers, discounts Flexible working hours …and we have the best coffee in the city  :)

For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery. TASKS: Management of services delivery for customers; Single point of contact for client and escalation point; Collect and plan implementation of new additions – products, services; Proactive approach towards customer needs; Taking part in pre-sales activities together with Sales department; Reporting for customers and complaint management; Service quality management and assurance; Continuous service improvement – review, identify and plan improvements. SKILLS & EXPERIENCE: 2+ years of professional experience as a Service Delivery Manager or similar in IT environment; ITIL Foundation certificate or higher- must have; Prince 2 Foundation certificate or higher- nice to have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Ability to follow processes effectively; Excellent people relationship and communication skills; Organization skills; Sales skill- preferred; Self-management & organizational skills; Open for travelling (20-50%/year); Detail- oriented and analytical mind. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around. Our client develops and provides its custumers with HR dedicated ERP system called TETA. Their Consultants works with over 2000 companies and institutions and they are a leader in Polish ERP market. As a Technical Consultant you will be responsible for system implementation and maintaining the word class customer service.   What you will do: You will create dedicated reports. You will design and build interfaces with other systems You will prepare of WorkFlows You will be responisible for data conversions You will train client's administrators in the field of technical work Your approach Eager to learn new technologies Communicative and helpful Team spirit Ability to focus on solutions instead of problems Analytical and structured   They ask Basic knowledge of SQL Experience in working as a Technical Consultant will be an advantage Knowledge of ERP systems will be a plus     They offer Work with cutting edge technology Stable employment with an attractive salary Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others Sport and integration events International work experience Opportunity fo meeting people from various countries and cultures To Apply: CV + Cover Letter

For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery. TASKS: Coordinating and managing services; Translating business requirements into technical requirements and operational processes; Coordinating implementation of new services and IT products; Defining SLA’s for each service and component KPI’s; Continuous communication with production teams and quality assurance; Responsible for OLA’s with third parties; Ensuring all necessary service operational documentation is created and managed; Service monitoring and reporting. SKILLS & EXPERIENCE: 2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment; ITIL Foundation certificate or higher- must have; Prince 2 Foundation certificate or higher- must have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Ability to follow processes effectively; Excellent people relationship and communication skills; Organization skills; Self-management & organizational skills; Detail- oriented and analytical mind. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.

For our client, we are looking for: As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. RESPONSIBILITIES: Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes; Troubleshooting and understanding issues reported by end-users; Providing IT support remotely and on-site for the customer based on requested demand; Performing tasks which are specific to each country or market location; Contacting internal and external competency teams as part of escalation matrix and scope of tasks; Acting as first chain in quality control and assurance; Participating in global emergency service delivery (24/7 availability shifts); Finding new and innovative solutions to problems not covered by SOPs; High level of work ethics, self & time management; Developing own knowledge and expertise. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken German; High standards in both written and spoken English (min. B2 level – work proficiency); Documented work experience in IT as 2nd or 3rd line of support or equivalent; Knowledge of Microsoft operating systems – client, server, solutions, server applications; Certified candidate in one or more technology listed above- preferred; Ability to remotely and in person troubleshoot software, hardware and networking problems; Willingness to co-operate with others as a TEAM member; Multi-tasking capabilities; Shifts working availability. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certification path; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport. TASKS: Creating and modifying Quality Processes and ITIL procedures; Conducting quality assurance audits; Interpreting and implementing quality assurance standards; Assessing and maintaining global Quality ITIL Processes; Analyzing data to identify areas for improvement; Analyzing quality of KPIs and current performance reports; Reviewing contracts and assessing their possibilities; Creating and implementing improvement plans; Focus on quality improvements in Production; Responsible for risk assessment regarding quality assurance; Creating quality documentation and reports. SKILLS & EXPERIENCE: 2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company; ITIL Foundation certificate or higher; Experience in IT Systems Management or IT Project Management- nice to have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Excellent people relationship and communication skills; Self-management & organizational skills; Detail- oriented and analytical mind. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Finnish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Hungarian & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support.  Responsibilities Works  within  a  team  supporting  end  users with technical queries Provides   internal   toolset   training   and   takes ownership around queries Develops  an  understanding  of  the  customers’ environment and service delivery requirements Follows  established  processes  and  recommends improvements to these as appropriate Takes ownership for listening to and understanding the customer’s problem Uses  relevant  information  to  diagnose  and to resolve or enable resolution in a timely manner Escalates  issues  as  necessary  to  deliver  required SLA Acts as an effective and helpful member of the team, demonstrating initiative Skills required Excellent verbal  and  written  language  skills  in German and English Advanced  Knowledge  of  Microsoft  Windows 7/8, Microsoft Office Knowledge    of    Networking,    VPNs,    WIFI, VDI environments Excellent approach to business model and workingunder SLA requirements Strong     customer     relationship     and     excellent problem solving Excellent communication and team work Drive and determination Initiative to constantly improve solution methods Flexible approach and working well under pressure Time management Ability to prioritise tasks We offer An   interesting   job   in   one   of   the   largest   IT companies Challenging work environment Various trainings Highly motivated team and international corporate culture Private medical care and other benefits

  Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: • To administrate and maintain MS SQL Database Servers including tasks such as:          Scheduled jobs          Maintenance plans          Backups / Restores          Installations / Patching / Upgrading of MS SQL Database Servers          User Access Management (UAM) • Incident, Service Request and Change Management activities – internal and external communication handled in English • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process • To escalate issues as necessary to deliver required service level • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Skills Required:   Knowledge of Windows Server environment (including Active Directory, Server Hardware, Clustering) Extended knowledge of MS SQL (Structures, Concepts, Administration) B2 level (or higher) of Spoken and Written English including technical vocabulary Nice to have: knowledge of other Database Platforms (such as Oracle, MySQL, DB2) Self-motivated team player with great communication skills and business understanding What we offer: Exceptional atmosphere of work within highly motivated and dynamic team Wide development and training packages including certification paths Attractive salary and benefits package (sports cards, lunch subsidy, integration events) Access to test environment Private medical care Recognition Program and Career Path Planning PS4/Enertainment floor Fruits …and the best free coffee in the city:)

Job Description/Purpose: Responsible for defining and driving the EMEIA strategy and roadmap for the infrastructure service portfolio area. Fulfil Solution Lead role within project delivery dependant on bandwith. Key accountabilities: Take the lead in development of solutions for new Infrastructure Services Build business case justification for implementing solutions through the IT governance and financial approvals process Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers. Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment. Skills Required: Experience in:   Leading the selection, development and implementation of IT infrastructure solutions Interpreting customer and business needs Writing proposals, business cases and actively managing costs and benefits Project and resource management experience Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9 Technical skills: Broad technical background in a number of the following infrastructure services areas: Network technologies and services WAN, LAN, WiFi, DNS, DHCP, VioP, IP Telephony Data Centre Solutions - hosting platforms, virtualisation, storage, backup, archive, Enterprise Management Solutions Operating Systems Windows/Linux Databases SQL, Oracle Identity & Access Management – Active Directory, ADFS, PKI. Client Technologies - workstation, mobile Microsoft Infrastructure Applications – Exchange, Outlook, Lync/Skype for Business, SharePoint Solution Design including Infrastructure Solution Design & Build methodologies Knowledge of market trends and emerging technologies   We offer: Exceptional atmosphere of work within highly motivated and dynamic team Wide development and training packages including certification paths Attractive salary and benefits package (sport cards, lunch subsidy, intergation events) Access to test environment Private medical care Recognition Program and Career Path Planning PS4/Entertainment floor Fruits ... and the best free coffee in the city:)

Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery.    Key accountabilities:   Own, develop and implement the strategy and technical roadmap for Voice & Data Network service transformation.  Take the lead in development of solutions for new Infrastructure Services Build business case justification for implementing solutions through the IT governance and financial approvals process Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers. Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment. Skills Required: Experience in: Setting & Communicating IT Strategy Leading the selection, development and implementation of IT infrastructure solutions Interpreting customer and business needs Writing proposals, business cases and actively managing costs and benefits Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9 Service Management concepts (ITIL/COBIT)   Technical skills WAN topology and technologies (MPLS, Cisco, DWDM) LAN technology/WLAN technology (Aruba/Cisco) DNS and DHCP services Voice over IP and fixed line telephony technologies Voice and Data convergence Network Management technologies (IPAM, network management) Internet Gateway and proxy services WAN acceleration/optimization VPN based connectivity solutions Firewalls and ACL based security. Knowledge of market trends and emerging technologies   We offer: Exceptional atmosphere of work within highly motivated and dynamic team Wide development and training packages including certification paths Attractive salary and benefits package (sport cards, lunch subsidy, intergation events) Access to test environment Private medical care Recognition Program and Career Path Planning PS4/Entertainment floor Fruits ... and the best free coffee in the city:)

Job description/Purpose Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Responsibilities Works within support team on technical issues and problems related to customer infrastructure. Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service. Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement . Takes ownership of issues identified.  Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.  Escalates issues as necessary to deliver required service level. Skills Required   Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting) Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge Self-motivated, team player with great communication skills and business understanding Verbal and Written English including Technical Vocabulary 

Job description/Purpose Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault Simpana, Fujitsu ETERNUS CS200 and EMC NetWorker  and to perform technical support  for Fujitsu and partner Storage systems HW and SW. Responsibilities Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems, Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7, Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner Escalation to back level or vendor with provision of appropriate diagnose material from customers Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of customer requirements towards next levels/vendors In critical customer situations and on special requirements out of countries on site support at customer site Communication interface to local engineers /partners, provide technical documentation and information materials Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information. Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s): Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience: Broad technical experience in service and/or development Deep knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu Certifications for CommVault (CV certified Professional, Support Engineer) and EMC Networker and Microsoft OS would be an asset Soft Skills: Work in international virtual teams and departments, professional customer contact Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, putting customer first Professional communication and presentation skills Self-motivated to continuously improve knowledge and keep skills up to date r

Role and responsibility: Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: Works within support team on technical issues and problems related to customer infrastructure. Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service. Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement. Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process. Escalates issues as necessary to deliver required service level. Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Required skills:   Very good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012) Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V), hardware, Clustering Self-motivated, team player with great communication skills and business understanding Verbal and Written English including Technical Vocabulary We offer: Exceptional atmosphere of work within highly motivated and dynamic team Wide development and training packages including certification paths Attractive salary and benefits package (sport cards, lunch subsidy, integration events) Access to test environment Private medical care Recognition Program and Career Path Planning PS4/Enetertainment floor Fruits .... and the best free coffee in the city:)

Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process dedicated to one of .NET projects: identification & access solution, project management solution (modular system), online/offline application for project management systems (new architecture). You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing  global R&D delivery department Fujitsu is searching for  regular  (2 year +) and  senior  level of seniority.   Tasks and responsibilities: Design, specification, implementation, end-to-end diagnosis of software features through development process Integration of software features and adaptation to new hardware, firmware, and software versions Be an active team member within development team with the attitude to develop best in class and innovative products Be yourself!  Seek for the best innovative solutions during system development process Required skills: Very good knowledge of  C#   and . NET Experience in one of following areas: -    web apps (ASP MVC, JavaScript, AngularJS, HTML, CSS, WCF) -    web or desktop apps (Webservices, WCF, Transact SQL, Entity Framework or NHibernate, WebApi, Any Js framework - Angular, ExtJs, etc., Html responsive design, SOA) -    desktop apps - WinForms, ADO.NET, SQLServer, SSRS Understanding of object-oriented programming Knowledge of .NET data access technologies is an asset Knowledge of unit testing is an asset We offer: Exceptional atmosphere of work within highly motivated and dynamic team Highly competitive salary dependent on experience and available skills Comfortable work environment (2 monitors, equipped and expanded workplace) Stationary and stable projects Regular social/team integration events IT & soft skills trainings (training platform) Private medical care, MultiSport card for everyone! Attractive benefits offer: insurance, lunch vouchers, discounts Flexible working hours …and we have the best coffee in the city  :)

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Portuguese & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job description/Purpose   Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on  Storage Solutions on Linux OS/Open Source SW   and to perform backlevel support  for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions Responsibilities: Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology Interface to product development for problem escalation, root cause analysis and problem resolution verification Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of technical support and development, participation in standby shifts 24x7 Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements. Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers. Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions. Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s): Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience:  Professional experience with multi years in service and/or development Profound knowledge of network software, shell scripting, Storage and Server Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset Soft Skills: Work in international virtual teams and departments, professional customer contact and presentation skills Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, put customer first Professional communication and presentation skills Self motivated to continuously improve knowledge and keep skills up to date

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken French ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits 

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Spanish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose: Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Responsibilities: To administrate and maintain SCCM and SCOM environment including tasks such as: OSD Task Sequence management Windows image handling Applications/Updates deployment SCCM reporting Setting overrides and custom configuration SCOM Management Packs installation Incident, Service Request and Change Management activities – internal and external communication handled in English To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process To escalate issues as necessary to deliver required service level Skills Required:               Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching) Excellent knowledge of MS SCOM 2012 Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012) Knowledge of App-V will be an asset Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V) Self-motivated, team player with great communication skills and business understanding B2 level (or higher) of Spoken and Written English including technical vocabulary

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Danish ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken German ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

  For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems. TASKS:   Be in charge of running and managing the Contact Center daily; Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times; Evaluate the support team’s resource availability and manage scheduling for all onsite visits; Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer; Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring; Understand all organization’s products, services, procedures and guidelines and communicate same to all team members; Monitor all calls to ensure that due procedures and quality standards are strictly adhered to; Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk; Keep up with trends and happenings in the industry and ensuring adherence to industry standards; Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times; Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. SKILLS & EXPERIENCE: Ideally:  2-3 years of professional experience as Contact Center Team Leader/ Manager  or similar in client facing roles relating to Contact Center; Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification; Ability to deal with customers at all levels through an approachable and customer focused awareness; Customer focused, but with firm and proactive management style; Experience in managing life cycle of incidents through to conclusion; Experience in measuring, monitoring and optimizing KPI’s & conversions; Experience in providing coaching and mentoring to the team; Ability to handle and prioritize multiple tasks; Fluent English is a must : both written and spoken (second language is a plus); ITIL Certification- nice to have. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL / Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.

Job description/Purpose Job purpose is to provide deep technical expertise for remote support of high complex IT solutions at customers located in different European countries and to perform back level support  for Intel based Fujitsu PRIMERGY Servers Responsibilities Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology Interface to product development for problem escalation, root cause analysis and problem resolution verification Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of technical support and development, participation in standby shifts 24x7 Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s): Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience: Professional experience with multi years in service and/or development Expert knowledge of Intel based servers architecture in data centers, preferable from Fujitsu Expert knowledge of MS server (2008R2/2012R2) and Redhat/Suse Linux Expert knowledge of Intel based server components (RAID, network, drivers…) Up to date certifications for Microsoft (MCSA, MCSE) and Linux (RHCSA) Soft Skills: Work in international virtual teams and departments, professional customer contact and presentation skills Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, put customer first Self-motivated to continuously improve knowledge and keep skills up to date

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Italian; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits 

For our client, they are currently recruiting for a Software Tester. As part of the Project Team you will be responsible for the testing support/solutions for various applications. You will work in a team environment, as well as independently in driving results across multiple projects at different phases of development/testing. SCOPE OF TASKS: Understanding test requirements, design and the execution of test cases; Detect software failures so that defects may be discovered and corrected. Running manual and automated tests; Analyzing and reporting test outcomes; Cooperating closely with project members; Provide application instructions for users. SKILLS & EXPERIENCE: Proven experience with creating and executing manual test cases; Familiar with Agile Development Best Practices is a plus; Analytical mindset; Accuracy, inquisitiveness and patience; Critical approach and constructive skepticism; A natural curiosity; Good writing skills (for documenting the process); Good communications and consultancy skills; The ability to work in a team and as an individual; Very good English is a must: both written and spoken . THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL /Prince2/ Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.

For our client, they are currently recruiting for a IT SUPPORT SPECIALIST, SCOPE OF DUTIES: Technical support of users - the second and third line of support; Analysis and creation of solutions based on T-SQL language; Installation, configuration and maintenance of CRM systems based on MS (AD, IIS, MSSQL); Creating and caring about the quality of project documentation. DESIRED SKILLS AND QUALIFICATIONS: Basics of Microsoft Active Directory (including DNS, DHCP); Practical knowledge of Microsoft Windows Server-based on experience; Practical knowledge of Microsoft SQL and IIS-based on experience; English level min.B2 level- work proficiency; Knowledge of VMwareESXi, T-SQL – would be an asset. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; ITIL and Microsoft certification; Benefits package (MultiSport and/or Enel-med cards); Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Friendly atmosphere; Well equipped kitchen with various delicious coffee, tea and fruits.

For our client, they are currently recruiting for a CRM IMPLEMENTATION CONSULTANT, SCOPE OF DUTIES: Conduction of implementation, consultations and trainings in the field of CRM solutions; Advising clients on CRM solutions in the accomplishment of key projects; Cooperation with client project teams(support, development)in designing and implementing solutions; Proactive cooperation with internal sales department; Technical support of users- the second and third line of support; Creating and caring about the quality of project documentation. DESIRED SKILLS AND QUALIFICATIONS: Experience in technical support of CRM systems; Basics of Microsoft Active Directory (including DNS, DHCP); Practical knowledge of Microsoft Windows Server-based on experience; Practical knowledge of Microsoft SQL and IIS-based on experience; English level min.B2 level- work proficiency; Knowledge of VMware ESXi, T-SQL- would be an asset. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; ITIL and Microsoft certification; Benefits package (MultiSport and/or Enel-med cards); Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Friendly atmosphere; Well equipped kitchen with various delicious coffee, tea and fruits.

JOB DESCRIPTION: As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.   Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware. RESPONSIBILITIES: Provide professional and courteous technical support via chat, email, and telephone to clients; Remotely troubleshoot and repair client issues using suite of support utilities; Visit Professional and Select clients to provide onsite support (when needed); Accurately document your work in Help Desk ticketing system; Clearly communicate expectations from and to clients. JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES: High standards in both written and spoken English (min. B2 level – work proficiency); Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent; Working experience in and knowledge of Mac operating systems – client, server architecture; Ability to “Own The Problem”; Desire to work within a team-oriented, collaborative environment. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; We are a start-up so we offer the possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support.  Responsibilities Works  within  a  team  supporting  end  users with technical queries Provides   internal   toolset   training   and   takes ownership around queries Develops  an  understanding  of  the  customers’ environment and service delivery requirements Follows  established  processes  and  recommends improvements to these as appropriate Takes ownership for listening to and understanding the customer’s problem Uses  relevant  information  to  diagnose  and to resolve or enable resolution in a timely manner Escalates  issues  as  necessary  to  deliver  required SLA Acts as an effective and helpful member of the team, demonstrating initiative Skills required Excellent verbal  and  written  language  skills  in English Advanced  Knowledge  of  Microsoft  Windows 7/8, Microsoft Office Knowledge    of    Networking,    VPNs,    WIFI, VDI environments Excellent approach to business model and workingunder SLA requirements Strong     customer     relationship     and     excellent problem solving Excellent communication and team work Drive and determination Initiative to constantly improve solution methods Flexible approach and working well under pressure Time management Ability to prioritise tasks We offer An   interesting   job   in   one   of   the   largest   IT companies Challenging work environment Various trainings Highly motivated team and international corporate culture Private medical care and other benefits

For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST. SCOPE OF TASKS: Analyzing Clients processes and deciding the right solution matching the work process with current requirements; CRM system implementation and customization; Registering issues and reporting; Trainings for Clients if needed. SKILLS & EXPERIENCE: +2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments; At least 2 full life cycle implementations; Strong CRM configuration experience ; Understanding of the service, sales and marketing capabilities of CRM including workflows; Comfortable running requirements gathering meetings and scoping sessions for CRM projects; Skilled at developing technical specifications and designing solutions to meet the requirements; Strong communication and problem-solving skills; Ability to manage multiple projects/clients simultaneously; Experience working with business users understand and document detailed requirements; Experience recommending process improvements according to best practices; Strong presentation and communication skills (both oral and written); Ability and willingness to travel as needed; Fluent English is a must : both written and spoken (second language is a plus); NICE TO HAVE’S: Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration; Experience with JavaScript and HTML; Previous consulting experience; Microsoft Certification(s). WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL /Prince2/ Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.

For our client, we are looking for an IT Consultant. As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services. TASK: Work on projects for Internal company and external clients; Provide 3rd level of network support; Design and manage network environment; Migrate, upgrade and maintain IT Systems; Analyze and improve existing solutions; Document implemented systems; Contributing to internal initiatives and activities; Developing own knowledge and expertise. SKILLS & EXPERIENCE: Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years; An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS; Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i; High standards in both written and spoken English (min. B2 level – work proficiency); Willingness to co-operate with others as a TEAM member; Multi-tasking capabilities; High level of work ethics, self & time management. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certifications paths; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV