7 IT Support jobs

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

For our client, we are looking for a IT Customer, As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Fluency in Lithuanian and English allowing proficient business communication; Professional experience in Customer Care area – service minded; IT competencies or knowledge – nice to have; Willingness to improve knowledge and experience in IT area’s; Willingness to participate in shift work system; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Certifications: ITIL or/and Microsoft; Benefits package; Best market standards; Opportunity to personal development; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits :)  

Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing  global R&D delivery department . Tasks and responsibilities: Design, specification, implementation, end-to-end diagnosis of software features through development process Integration of software features and adaptation to new hardware, firmware, and software versions Be an active team member within development team with the attitude to develop best in class and innovative products Be yourself!  Seek for the best innovative solutions during system development process Required skills: Knowledge of  Operating System  development Passion for development! Desired skills (eagerness to develop within):   Assembly H  – extension of Basic Assembly Language (BAL), similar solution was dedicated to IBM ESA/390 architecture Area of  core dump process  – system or memory dump Additional skills: Experience in Microprocessors area is an asset Experience with  Linux  is an asset Knowledge of  C  or  C++  is an additional asset Good English language skills We offer: Exceptional atmosphere of work within highly motivated and dynamic team Highly competitive salary dependent on experience and available skills Comfortable work environment (2 monitors, equipped and expanded workplace) Stationary and stable projects Regular social/team integration events IT & soft skills trainings (training platform) Private medical care, MultiSport card for everyone! Attractive benefits offer: insurance, lunch vouchers, discounts Flexible working hours …and we have the best coffee in the city  :)

For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery. TASKS: Management of services delivery for customers; Single point of contact for client and escalation point; Collect and plan implementation of new additions – products, services; Proactive approach towards customer needs; Taking part in pre-sales activities together with Sales department; Reporting for customers and complaint management; Service quality management and assurance; Continuous service improvement – review, identify and plan improvements. SKILLS & EXPERIENCE: 2+ years of professional experience as a Service Delivery Manager or similar in IT environment; ITIL Foundation certificate or higher- must have; Prince 2 Foundation certificate or higher- nice to have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Ability to follow processes effectively; Excellent people relationship and communication skills; Organization skills; Sales skill- preferred; Self-management & organizational skills; Open for travelling (20-50%/year); Detail- oriented and analytical mind. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

For our client, we are looking for: As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. RESPONSIBILITIES: Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes; Troubleshooting and understanding issues reported by end-users; Providing IT support remotely and on-site for the customer based on requested demand; Performing tasks which are specific to each country or market location; Contacting internal and external competency teams as part of escalation matrix and scope of tasks; Acting as first chain in quality control and assurance; Participating in global emergency service delivery (24/7 availability shifts); Finding new and innovative solutions to problems not covered by SOPs; High level of work ethics, self & time management; Developing own knowledge and expertise. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken German; High standards in both written and spoken English (min. B2 level – work proficiency); Documented work experience in IT as 2nd or 3rd line of support or equivalent; Knowledge of Microsoft operating systems – client, server, solutions, server applications; Certified candidate in one or more technology listed above- preferred; Ability to remotely and in person troubleshoot software, hardware and networking problems; Willingness to co-operate with others as a TEAM member; Multi-tasking capabilities; Shifts working availability. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certification path; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport. TASKS: Creating and modifying Quality Processes and ITIL procedures; Conducting quality assurance audits; Interpreting and implementing quality assurance standards; Assessing and maintaining global Quality ITIL Processes; Analyzing data to identify areas for improvement; Analyzing quality of KPIs and current performance reports; Reviewing contracts and assessing their possibilities; Creating and implementing improvement plans; Focus on quality improvements in Production; Responsible for risk assessment regarding quality assurance; Creating quality documentation and reports. SKILLS & EXPERIENCE: 2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company; ITIL Foundation certificate or higher; Experience in IT Systems Management or IT Project Management- nice to have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Excellent people relationship and communication skills; Self-management & organizational skills; Detail- oriented and analytical mind. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV