53 IT Support jobs

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Russian (or Slovenian) & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support.  Responsibilities Works  within  a  team  supporting  end  users with technical queries Provides   internal   toolset   training   and   takes ownership around queries Develops  an  understanding  of  the  customers’ environment and service delivery requirements Follows  established  processes  and  recommends improvements to these as appropriate Takes ownership for listening to and understanding the customer’s problem Uses  relevant  information  to  diagnose  and to resolve or enable resolution in a timely manner Escalates  issues  as  necessary  to  deliver  required SLA Acts as an effective and helpful member of the team, demonstrating initiative Skills required Excellent verbal  and  written  language  skills  in English Advanced  Knowledge  of  Microsoft  Windows 7/8, Microsoft Office Knowledge    of    Networking,    VPNs,    WIFI, VDI environments Excellent approach to business model and workingunder SLA requirements Strong     customer     relationship     and     excellent problem solving Excellent communication and team work Drive and determination Initiative to constantly improve solution methods Flexible approach and working well under pressure Time management Ability to prioritise tasks We offer An   interesting   job   in   one   of   the   largest   IT companies Challenging work environment Various trainings Highly motivated team and international corporate culture Private medical care and other benefits

SERVICE DESK TEAM LEAD – POZNAN, POLAND Fluent English Required You MUST currently have official and current documentation to live & work in Poland. No sponsorship or assistance in gaining a work permit is being offered. No relocation assistance is provided. REQUIRED: EU Passport or Karta Polaka + Polish VISA or Karta Pobytu + Letter of decision for access to labour market PLEASE SUBMIT COPIES OF ABOVE WITH CV PAY: 6500 PLN/month gross salary PLEASE SUBMIT CV in ENGLISH   POSITION SUMMARY As the Service Desk Team Lead, reporting to the Operations Manager, your primary responsibility is to act as the facilitator of the team by ensuring excellent customer service, and develop team effectiveness through leading, coaching, motivation and mentoring. Other responsibilities include problem solving, quality coaching or other corrective actions within the team and prepare weekly reports and conduct employee feedback sessions. The Team Lead is accountable for team metrics on a weekly/monthly basis. KEY RESPONSIBILITIES • Responsible to support staff through providing supervision, leading and mentoring, conflict management, coaching, training, and performance development •  Provide assistance to analysts for any call escalations and during peak periods and outages which includes taking calls •  Create, modify, updates  and adjust staff  weekly schedules and attendance records •  Provide Real Time monitoring of the ACD system to ensure that adequate staffing is available at all times •  Support and oversees any outage and/or critical situations •  Review and approve staff weekly timesheets •  Manage the daily survey process and provides feedback to analysts •  Ensure that all new or modified processes and policies are reviewed and implemented by staff •  Responsible for quality monitoring and periodic monitoring of the help desk bins globally and per analyst to ensure that tickets are being handled within the SLAs •  Provide analysts with weekly personal metrics report through one-one meetings •  Attend client meetings as needed/requested by management •  Adhere and ensure team adherence to corporate performance and industry standards. •  Back up the Operations Manager if required.   Job Requirements: REQUIRED SKILLS / EXPERIENCE / EDUCATION MUST be fluent/bilingual in English •          Excellent written and oral English communication skills •          Bilingual / Trilingual •          Multi-tasking experience in a fast-paced environment •          Ability to analyze problem situations and present appropriate solutions •          Excellent organization, planning and time management skills •          Ability to lead, coach, develop and train staff effectively •          Must be dedicated, reliable and dynamic •          Self-starter, proactive, and display initiative •          Must work well independently, as well as within a team environment •          Ability to work comfortably in a fast-paced and a metrics organization, built around team concepts and structures and the ability to deal with constantly changing internal and external environments •          Must have already successfully passed the Team Leader Assessment Center   Required Education and Experience: Requires a College Degree in the field of Computer Science or Business Administration/Management and a minimum of 2 years of leadership experience in a service desk / help desk managing 10+ service desk analysts or any equivalent combination of education and/or experience. Proven management of personnel, customer service / customer support experience required.   Job Management Skills: The Team Lead should utilize his time to be most efficient and improve productivity. The schedule will be defined by the manager of the team to ensure escalation points availability at almost every time.  The work week is the standard 40 hours a week with overtime as required. The Team Lead manages team conflicts so that problems are resolved constructively. He/she should be able to work under little or no supervision based on the guidelines set by his/her Operations Manager. The Team Lead handles schedule adherence and operations. He/she is responsible for monitoring the team's performance and ensuring that the team stays on schedule and meets their performance metric

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Spanish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

For our client,  a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around. The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now! What you will do You examine support requests and provide customers with a solution, work around or action plan; You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D; You identify opportunities for service improvement; You are responsible for your own personal development plan. Your approach As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions. We ask A passion for IT; Fluent in the Eglish language; You have good German/ French/ Dutch/ Swedish/ Norwegian language skills; Experience with ERP software is an advantage; Knowledge about SQL is a plus. We offer A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter

For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.  Their R&D team in Wroclaw, Poland is looking for a Software Engineer for technical area who will be responsible for delivering high quality code and contributes to the design and architectural decisions of the client software. Do you want to be part of a scrum team and contribute to the quality of the user stories; focusing on the need for clean and maintainable software? Are you ready to work with colleagues across Europe and to be exposed to different cultures? Join their team and apply now! What you will do You define the software structure as required and ensure it complies with the architectural vision and simplicity of the design rules; You are in charge of writing unit tests and code for implementing user stories, while following the test driven development methodology; You work from a scrum mindset and methodology: planning and grooming sessions during sprints; reviewing user stories and test cases; You are able to analyze the root cause of defects in order to provide the most comprehensive fixes for every issue. Your approach As a Software Engineer you are passionate about high quality software solutions and motivated to help customers with the best fitted business solution. You contribute with your creativity and new ideas to the Client Business World software´s development and come up with new possibilities and improvements of the software. Due to your scrum mindset, you always help the team to determine the risks associated with an implementation. They ask Your knowledge of object-oriented programming languages (C#, C++), .Net Framework;HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent; The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design's decisions; Strong technical knowledge is preferred; Knowledge of agile development methodologies, including Scrum and Test Driven Development; Good at interacting in English with your colleagues, both verbally and in writing. They offer A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter

In behalf of our client, they are looking for a:    BILINGUAL POLISH & ENGLISH SERVICE DESK ANALYST – POZNAN, POLAND Native level Polish & English fluency required You MUST currently have official and current documentation to live & work in Poland. No sponsorship or assistance in gaining a work permit is being offered. No relocation assistance is provided. REQUIRED: EU Passport/Polish citizen or Karta Polaka + Polish VISA or Karta Pobytu + Letter of decision for access to labour market PLEASE SUBMIT COPIES OF ABOVE WITH CV PAY: 4000 PLN/month gross salary PLEASE SUBMIT CV in ENGLISH   POSITION SUMMARY Provide Service Desk support to external customers and users Receive, document and track all incoming customer/user calls for immediate remedy and closure Utilize computer and database information to update incident status Serve as the single point of contact (SPOC) for incidents, including owning the call through closure   KEY RESPONSIBILITIES Provide timely customer service support to contracted clients Use defined procedures for responding to customer calls Collect information from caller and document data elements in designated tool Maintain records of all calls from customers using designated Service Management tool Provide detailed documentation of all steps involved in resolving customer issues Escalate issues to the appropriate department and personnel Investigate, examine, troubleshoot and solve hardware and software issues quickly Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers Provide support and instruction for client products Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing Update knowledge base for all clients Unlock and reset passwords for user accounts Resolve issues for clients using designated remote access tool Ability to have flexible schedule to assist in responding to emergency support issues and situations Other duties as assigned   BASIC RESPONSIBILITIES Arrive in time to be ready to begin work at start of scheduled shift Maintain clear and concise communication with both the client and supervisor Report any issues to immediate supervisor in a timely manner Keep calls to a minimum (if possible) to allow for timely closure and avoid delays Work entire shift without any unjustified interruptions Perform any extra duties that may arise requiring attention Must be flexible with schedule to work rotating shifts between 6am-10pm Job Requirements: REQUIRED SKILLS / EXPERIENCE / EDUCATION MUST be fluent/bilingual in English + native level fluency in POLISH Excellent written and oral English communication skills Native fluency in the designated language(s) Exceptional problem solving and organizational skills Excellent analytical and problem solving skills Excellent customer service orientation Ability to adjust and adapt to situations in a timely manner Motivated self-starter, proactive with initiative to work and learn   Required Education and Experience: Higher education degree highly preferred and a minimum of 6 months previous service desk experience in a call center environment preferred and/or any equivalent combination of education and customer service experience. Required Technical Skills: Proficient in Windows Operating Systems and MS Office Suite applications Computer keyboarding, multiple monitor and touchpad skills Solid understanding of various software and hardwar

In behalf of our client, they are looking for a:  BILINGUAL GERMAN & ENGLISH SERVICE DESK ANALYST – POZNAN, POLAND Native level German & English fluency required You MUST currently have official and current documentation to live & work in Poland. No sponsorship or assistance in gaining a work permit is being offered. No relocation assistance is provided. REQUIRED: EU Passport or Karta Polaka + Polish VISA or Karta Probytu + Letter of decision for access to labour market PLEASE SUBMIT COPIES OF ABOVE WITH CV PAY: 4000 zl/month gross salary PLEASE SUBMIT CV in ENGLISH   POSITION SUMMARY Provide Service Desk support to external customers and users Receive, document and track all incoming customer/user calls for immediate remedy and closure Utilize computer and database information to update incident status Serve as the single point of contact (SPOC) for incidents, including owning the call through closure   KEY RESPONSIBILITIES Provide timely customer service support to contracted clients Use defined procedures for responding to customer calls Collect information from caller and document data elements in designated tool Maintain records of all calls from customers using designated Service Management tool Provide detailed documentation of all steps involved in resolving customer issues Escalate issues to the appropriate department and personnel Investigate, examine, troubleshoot and solve hardware and software issues quickly Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers Provide support and instruction for client products Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing Update knowledge base for all clients Unlock and reset passwords for user accounts Resolve issues for clients using designated remote access tool Ability to have flexible schedule to assist in responding to emergency support issues and situations Other duties as assigned   BASIC RESPONSIBILITIES Arrive in time to be ready to begin work at start of scheduled shift Maintain clear and concise communication with both the client and supervisor Report any issues to immediate supervisor in a timely manner Keep calls to a minimum (if possible) to allow for timely closure and avoid delays Work entire shift without any unjustified interruptions Perform any extra duties that may arise requiring attention Must be flexible with schedule to work rotating shifts between 6am-10pm Job Requirements: REQUIRED SKILLS / EXPERIENCE / EDUCATION MUST be fluent/bilingual in English + native level fluency in GERMAN Excellent written and oral English communication skills Native fluency in the designated language(s) Exceptional problem solving and organizational skills Excellent analytical and problem solving skills Excellent customer service orientation Ability to adjust and adapt to situations in a timely manner Motivated self-starter, proactive with initiative to work and learn   Required Education and Experience: Higher education degree highly preferred and a minimum of 6 months previous service desk experience in a call center environment preferred and/or any equivalent combination of education and customer service experience. Required Technical Skills: Proficient in Windows Operating Systems and MS Office Suite applications Computer keyboarding, multiple monitor and touchpad skills Solid understanding of various software and hardware

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in English & Dutch Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

For our client, we are looking for a IT Customer, As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Fluency in Lithuanian and English allowing proficient business communication; Professional experience in Customer Care area – service minded; IT competencies or knowledge – nice to have; Willingness to improve knowledge and experience in IT area’s; Willingness to participate in shift work system; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Certifications: ITIL or/and Microsoft; Benefits package; Best market standards; Opportunity to personal development; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits :)  

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in French & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

For our client, we are looking for an IT Consultant. As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services. TASK: Work on projects for Internal company and external clients; Provide 3rd level of network support; Design and manage network environment; Migrate, upgrade and maintain IT Systems; Analyze and improve existing solutions; Document implemented systems; Contributing to internal initiatives and activities; Developing own knowledge and expertise. SKILLS & EXPERIENCE: Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years; An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS; Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i; High standards in both written and spoken English (min. B2 level – work proficiency); Willingness to co-operate with others as a TEAM member; Multi-tasking capabilities; High level of work ethics, self & time management. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certifications paths; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Portuguese & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support.  Responsibilities Works  within  a  team  supporting  end  users with technical queries Provides   internal   toolset   training   and   takes ownership around queries Develops  an  understanding  of  the  customers’ environment and service delivery requirements Follows  established  processes  and  recommends improvements to these as appropriate Takes ownership for listening to and understanding the customer’s problem Uses  relevant  information  to  diagnose  and to resolve or enable resolution in a timely manner Escalates  issues  as  necessary  to  deliver  required SLA Acts as an effective and helpful member of the team, demonstrating initiative Skills required Excellent verbal  and  written  language  skills  in German and English Advanced  Knowledge  of  Microsoft  Windows 7/8, Microsoft Office Knowledge    of    Networking,    VPNs,    WIFI, VDI environments Excellent approach to business model and workingunder SLA requirements Strong     customer     relationship     and     excellent problem solving Excellent communication and team work Drive and determination Initiative to constantly improve solution methods Flexible approach and working well under pressure Time management Ability to prioritise tasks We offer An   interesting   job   in   one   of   the   largest   IT companies Challenging work environment Various trainings Highly motivated team and international corporate culture Private medical care and other benefits

Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery.    Key accountabilities:   Own, develop and implement the strategy and technical roadmap for Voice & Data Network service transformation.  Take the lead in development of solutions for new Infrastructure Services Build business case justification for implementing solutions through the IT governance and financial approvals process Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers. Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment. Skills Required: Experience in: Setting & Communicating IT Strategy Leading the selection, development and implementation of IT infrastructure solutions Interpreting customer and business needs Writing proposals, business cases and actively managing costs and benefits Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9 Service Management concepts (ITIL/COBIT)   Technical skills WAN topology and technologies (MPLS, Cisco, DWDM) LAN technology/WLAN technology (Aruba/Cisco) DNS and DHCP services Voice over IP and fixed line telephony technologies Voice and Data convergence Network Management technologies (IPAM, network management) Internet Gateway and proxy services WAN acceleration/optimization VPN based connectivity solutions Firewalls and ACL based security. Knowledge of market trends and emerging technologies   We offer: Exceptional atmosphere of work within highly motivated and dynamic team Wide development and training packages including certification paths Attractive salary and benefits package (sport cards, lunch subsidy, intergation events) Access to test environment Private medical care Recognition Program and Career Path Planning PS4/Entertainment floor Fruits ... and the best free coffee in the city:)

For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around. Our client develops and provides its custumers with HR dedicated ERP system called TETA. Their consultants works with over 2000 companies and institutions and they are a leader in Polish ERP market. As a Junior Technical Consultant you will be responsible for system implementation and maintaining the word class customer service.   What you will do: You will be responsible for updating Oracle and MS SQL data bases You will be in charge of updating UNIT4 applications You will provide training and consultancy work Your approach Eager to learn new technologies Communicative and helpful Team spirit Ability to focus on solutions instead of problems Analytical and structured They ask Knowledge of ORACLE 11g/12c Practical knowledge of PL/SQL Knowledge of Microsoft  Windows Server (2008/R2/2012/R2) Knowledge of VMWARE, Hyper-V will be and advantage Previous experience in working with Microsoft Active Directory will be a plus Driving license They offer Work with cutting edge technology Stable employment with an attractive salary Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others Sport and integration events International work experience Opportunity fo meeting people from various countries and cultures To Apply: CV + Cover Letter

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Hungarian & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

  Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: • To administrate and maintain MS SQL Database Servers including tasks such as:          Scheduled jobs          Maintenance plans          Backups / Restores          Installations / Patching / Upgrading of MS SQL Database Servers          User Access Management (UAM) • Incident, Service Request and Change Management activities – internal and external communication handled in English • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process • To escalate issues as necessary to deliver required service level • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Skills Required:   Knowledge of Windows Server environment (including Active Directory, Server Hardware, Clustering) Extended knowledge of MS SQL (Structures, Concepts, Administration) B2 level (or higher) of Spoken and Written English including technical vocabulary Nice to have: knowledge of other Database Platforms (such as Oracle, MySQL, DB2) Self-motivated team player with great communication skills and business understanding What we offer: Exceptional atmosphere of work within highly motivated and dynamic team Wide development and training packages including certification paths Attractive salary and benefits package (sports cards, lunch subsidy, integration events) Access to test environment Private medical care Recognition Program and Career Path Planning PS4/Enertainment floor Fruits …and the best free coffee in the city:)

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken French ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits 

For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.  They are looking for a Lead Software Engineer for technical area in our Research & Development center in Wrocław, Poland. You will have the total code responsibility for a specified software area of the client products. The team is responsible for all the existing and new code within this area, and you will oversee their work. Do you like to supervise, guide and review architectural design and coding of all activities, including new development projects and non-trivial fixes? Join their center and apply now!   What you will do Organize and perform quality related activities within the technical area of responsibility, including code reviews and scripted tests; Together with the Chief Software Engineer and the other LSE, you will take decisions on code related activities and act as an advisory board towards the PSB and the TMG. For Product Area/areas assigned, the Lead Software Engineer has total responsibility of all existing and new code. Code issues include, but is not limited to:Coordinate startup / training of distributed development, Main point of contact for cross-team/product family requests regarding technical challenges, Server code and SQL, Database , Modelling, SQL possibilities, etc., .NET code, Smart Client, X2 client code, ASP.NET Web API, Test Driven Development and continuous integration, TFS structure / Build related issues, Development environment and tools, Utilization and upgrades, Visual Studio, Upgrade of ABW code to new versions, ReSharper, Build City New ABW release adoption “Platform tools” – XmlDataBuilder, “Create Attribute” Checker,  EntityGenerator etc. 3rd party products Developer page Reporting Customization: VBA, ACT Your approach As a Lead Software Engineer, you like to analyze and create new code, and technology just makes you enthusiastic.To deliver the best products and service to all our customers worldwide, you work precisely and deliver high quality. Initiating new projects is part of who you are and you have a strong drive to achieve the best results in your projects, together with your team. In the entire process, you will not forget to share your ideas with your team members, and come up with advise regarding conducted tests and new possibilities of our software.   They ask Minimum 5 year relevant programming experience;  Knowledge of object-oriented programming languages (C#, C++), .Net Framework, HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent; The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design´s decisions; Knowledge of agile development methodologies, including Scrum and Test Driven Development; Good at interacting in English with your colleagues, both verbally and in writing. Strong technical knowledge is preferred Superior abilities in product architectural design and technical design methods (preferably UML). They offer An inspiring work environment in one of the biggest R&D centers in Poland; An opportunity to grow, including working with the latest technology, trainings and financing technical certificates; A knowledge sharing atmosphere and a team full of enthusiastic professionals; English lessons in the company; Private Medical Care - and they also want you to keep fit, so they provide you the following perks: Private Medical Care, Multisport card, group insurance, etc. To Apply: CV + Cover Letter

For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around. Our client develops and provides its custumers with HR dedicated ERP system called TETA. Their Consultants works with over 2000 companies and institutions and they are a leader in Polish ERP market. As a Technical Consultant you will be responsible for system implementation and maintaining the word class customer service.   What you will do: You will create dedicated reports. You will design and build interfaces with other systems You will prepare of WorkFlows You will be responisible for data conversions You will train client's administrators in the field of technical work Your approach Eager to learn new technologies Communicative and helpful Team spirit Ability to focus on solutions instead of problems Analytical and structured   They ask Basic knowledge of SQL Experience in working as a Technical Consultant will be an advantage Knowledge of ERP systems will be a plus     They offer Work with cutting edge technology Stable employment with an attractive salary Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others Sport and integration events International work experience Opportunity fo meeting people from various countries and cultures To Apply: CV + Cover Letter

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken German ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more Location in city center next to Zrodliska Park and Ksiezy Mlyn Skills Required:  Proficiency in English & German (minimum B2 level) Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport. TASKS: Creating and modifying Quality Processes and ITIL procedures; Conducting quality assurance audits; Interpreting and implementing quality assurance standards; Assessing and maintaining global Quality ITIL Processes; Analyzing data to identify areas for improvement; Analyzing quality of KPIs and current performance reports; Reviewing contracts and assessing their possibilities; Creating and implementing improvement plans; Focus on quality improvements in Production; Responsible for risk assessment regarding quality assurance; Creating quality documentation and reports. SKILLS & EXPERIENCE: 2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company; ITIL Foundation certificate or higher; Experience in IT Systems Management or IT Project Management- nice to have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Excellent people relationship and communication skills; Self-management & organizational skills; Detail- oriented and analytical mind. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery. TASKS: Management of services delivery for customers; Single point of contact for client and escalation point; Collect and plan implementation of new additions – products, services; Proactive approach towards customer needs; Taking part in pre-sales activities together with Sales department; Reporting for customers and complaint management; Service quality management and assurance; Continuous service improvement – review, identify and plan improvements. SKILLS & EXPERIENCE: 2+ years of professional experience as a Service Delivery Manager or similar in IT environment; ITIL Foundation certificate or higher- must have; Prince 2 Foundation certificate or higher- nice to have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Ability to follow processes effectively; Excellent people relationship and communication skills; Organization skills; Sales skill- preferred; Self-management & organizational skills; Open for travelling (20-50%/year); Detail- oriented and analytical mind. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

For our client, we are looking for: As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. RESPONSIBILITIES: Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes; Troubleshooting and understanding issues reported by end-users; Providing IT support remotely and on-site for the customer based on requested demand; Performing tasks which are specific to each country or market location; Contacting internal and external competency teams as part of escalation matrix and scope of tasks; Acting as first chain in quality control and assurance; Participating in global emergency service delivery (24/7 availability shifts); Finding new and innovative solutions to problems not covered by SOPs; High level of work ethics, self & time management; Developing own knowledge and expertise. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken German; High standards in both written and spoken English (min. B2 level – work proficiency); Documented work experience in IT as 2nd or 3rd line of support or equivalent; Knowledge of Microsoft operating systems – client, server, solutions, server applications; Certified candidate in one or more technology listed above- preferred; Ability to remotely and in person troubleshoot software, hardware and networking problems; Willingness to co-operate with others as a TEAM member; Multi-tasking capabilities; Shifts working availability. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certification path; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Finnish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing  global R&D delivery department . Tasks and responsibilities: Design, specification, implementation, end-to-end diagnosis of software features through development process Integration of software features and adaptation to new hardware, firmware, and software versions Be an active team member within development team with the attitude to develop best in class and innovative products Be yourself!  Seek for the best innovative solutions during system development process Required skills: Good knowledge of  Java  or  C++  backed by few years of commercial programming experience Knowledge of  architecture concepts  is an asset Knowledge of  REST-API ,  webservices  is treated as a desired asset Knowledge of  Databases  and Operating Systems is an asset Knowledge of the second langugage (C++ or Java) is treated as an asset Knowledge of Microsoft libraries, protocols like SNMP – is an asset Good English language skills Passion for development! We offer: Exceptional atmosphere of work within highly motivated and dynamic team Highly competitive salary dependent on experience and available skills Comfortable work environment (2 monitors, equipped and expanded workplace) Stationary and stable projects Regular social/team integration events IT & soft skills trainings (training platform) Private medical care, MultiSport card for everyone! Attractive benefits offer: insurance, lunch vouchers, discounts Flexible working hours …and we have the best coffee in the city  :)

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Italian; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits 

For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery. TASKS: Coordinating and managing services; Translating business requirements into technical requirements and operational processes; Coordinating implementation of new services and IT products; Defining SLA’s for each service and component KPI’s; Continuous communication with production teams and quality assurance; Responsible for OLA’s with third parties; Ensuring all necessary service operational documentation is created and managed; Service monitoring and reporting. SKILLS & EXPERIENCE: 2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment; ITIL Foundation certificate or higher- must have; Prince 2 Foundation certificate or higher- must have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Ability to follow processes effectively; Excellent people relationship and communication skills; Organization skills; Self-management & organizational skills; Detail- oriented and analytical mind. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.

Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing  global R&D delivery department . Tasks and responsibilities: Design, specification, implementation, end-to-end diagnosis of software features through development process Integration of software features and adaptation to new hardware, firmware, and software versions Be an active team member within development team with the attitude to develop best in class and innovative products Be yourself!  Seek for the best innovative solutions during system development process Required skills: Knowledge of  Operating System  development Passion for development! Desired skills (eagerness to develop within):   Assembly H  – extension of Basic Assembly Language (BAL), similar solution was dedicated to IBM ESA/390 architecture Area of  core dump process  – system or memory dump Additional skills: Experience in Microprocessors area is an asset Experience with  Linux  is an asset Knowledge of  C  or  C++  is an additional asset Good English language skills We offer: Exceptional atmosphere of work within highly motivated and dynamic team Highly competitive salary dependent on experience and available skills Comfortable work environment (2 monitors, equipped and expanded workplace) Stationary and stable projects Regular social/team integration events IT & soft skills trainings (training platform) Private medical care, MultiSport card for everyone! Attractive benefits offer: insurance, lunch vouchers, discounts Flexible working hours …and we have the best coffee in the city  :)

JOB DESCRIPTION: As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.   Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware. RESPONSIBILITIES: Provide professional and courteous technical support via chat, email, and telephone to clients; Remotely troubleshoot and repair client issues using suite of support utilities; Visit Professional and Select clients to provide onsite support (when needed); Accurately document your work in Help Desk ticketing system; Clearly communicate expectations from and to clients. JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES: High standards in both written and spoken English (min. B2 level – work proficiency); Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent; Working experience in and knowledge of Mac operating systems – client, server architecture; Ability to “Own The Problem”; Desire to work within a team-oriented, collaborative environment. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; We are a start-up so we offer the possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

Role and responsibility: Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: Works within support team on technical issues and problems related to customer infrastructure. Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service. Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement. Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process. Escalates issues as necessary to deliver required service level. Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Required skills:   Very good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012) Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V), hardware, Clustering Self-motivated, team player with great communication skills and business understanding Verbal and Written English including Technical Vocabulary We offer: Exceptional atmosphere of work within highly motivated and dynamic team Wide development and training packages including certification paths Attractive salary and benefits package (sport cards, lunch subsidy, integration events) Access to test environment Private medical care Recognition Program and Career Path Planning PS4/Enetertainment floor Fruits .... and the best free coffee in the city:)

Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process dedicated to one of .NET projects: identification & access solution, project management solution (modular system), online/offline application for project management systems (new architecture). You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing  global R&D delivery department Fujitsu is searching for  regular  (2 year +) and  senior  level of seniority.   Tasks and responsibilities: Design, specification, implementation, end-to-end diagnosis of software features through development process Integration of software features and adaptation to new hardware, firmware, and software versions Be an active team member within development team with the attitude to develop best in class and innovative products Be yourself!  Seek for the best innovative solutions during system development process Required skills: Very good knowledge of  C#   and . NET Experience in one of following areas: -    web apps (ASP MVC, JavaScript, AngularJS, HTML, CSS, WCF) -    web or desktop apps (Webservices, WCF, Transact SQL, Entity Framework or NHibernate, WebApi, Any Js framework - Angular, ExtJs, etc., Html responsive design, SOA) -    desktop apps - WinForms, ADO.NET, SQLServer, SSRS Understanding of object-oriented programming Knowledge of .NET data access technologies is an asset Knowledge of unit testing is an asset We offer: Exceptional atmosphere of work within highly motivated and dynamic team Highly competitive salary dependent on experience and available skills Comfortable work environment (2 monitors, equipped and expanded workplace) Stationary and stable projects Regular social/team integration events IT & soft skills trainings (training platform) Private medical care, MultiSport card for everyone! Attractive benefits offer: insurance, lunch vouchers, discounts Flexible working hours …and we have the best coffee in the city  :)

Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing  global R&D delivery department . Tasks and responsibilities: Design, specification, implementation, end-to-end diagnosis of software features through development process Integration of software features and adaptation to new hardware, firmware, and software versions Be an active team member within development team with the attitude to develop best in class and innovative products Be yourself!  Seek for the best innovative solutions during system development process Required skills: Good knowledge of the C programming language is a must Experience in embedded development Knowledge of RAID is an asset Knowledge of BIOS/UEFI is an asset Knowledge of REST is an asset We offer: Exceptional atmosphere of work within highly motivated and dynamic team Highly competitive salary dependent on experience and available skills Comfortable work environment (2 monitors, equipped and expanded workplace) Stationary and stable projects Regular social/team integration events IT & soft skills trainings (training platform) Private medical care, MultiSport card for everyone! Attractive benefits offer: insurance, lunch vouchers, discounts Flexible working hours …and we have the best coffee in the city  :)

For our client, they are currently recruiting for a IT SUPPORT SPECIALIST, SCOPE OF DUTIES: Technical support of users - the second and third line of support; Analysis and creation of solutions based on T-SQL language; Installation, configuration and maintenance of CRM systems based on MS (AD, IIS, MSSQL); Creating and caring about the quality of project documentation. DESIRED SKILLS AND QUALIFICATIONS: Basics of Microsoft Active Directory (including DNS, DHCP); Practical knowledge of Microsoft Windows Server-based on experience; Practical knowledge of Microsoft SQL and IIS-based on experience; English level min.B2 level- work proficiency; Knowledge of VMwareESXi, T-SQL – would be an asset. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; ITIL and Microsoft certification; Benefits package (MultiSport and/or Enel-med cards); Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Friendly atmosphere; Well equipped kitchen with various delicious coffee, tea and fruits.

Job description/Purpose Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault Simpana, Fujitsu ETERNUS CS200 and EMC NetWorker  and to perform technical support  for Fujitsu and partner Storage systems HW and SW. Responsibilities Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems, Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7, Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner Escalation to back level or vendor with provision of appropriate diagnose material from customers Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of customer requirements towards next levels/vendors In critical customer situations and on special requirements out of countries on site support at customer site Communication interface to local engineers /partners, provide technical documentation and information materials Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information. Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s): Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience: Broad technical experience in service and/or development Deep knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu Certifications for CommVault (CV certified Professional, Support Engineer) and EMC Networker and Microsoft OS would be an asset Soft Skills: Work in international virtual teams and departments, professional customer contact Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, putting customer first Professional communication and presentation skills Self-motivated to continuously improve knowledge and keep skills up to date r

For our client, they are currently recruiting for a CRM IMPLEMENTATION CONSULTANT, SCOPE OF DUTIES: Conduction of implementation, consultations and trainings in the field of CRM solutions; Advising clients on CRM solutions in the accomplishment of key projects; Cooperation with client project teams(support, development)in designing and implementing solutions; Proactive cooperation with internal sales department; Technical support of users- the second and third line of support; Creating and caring about the quality of project documentation. DESIRED SKILLS AND QUALIFICATIONS: Experience in technical support of CRM systems; Basics of Microsoft Active Directory (including DNS, DHCP); Practical knowledge of Microsoft Windows Server-based on experience; Practical knowledge of Microsoft SQL and IIS-based on experience; English level min.B2 level- work proficiency; Knowledge of VMware ESXi, T-SQL- would be an asset. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; ITIL and Microsoft certification; Benefits package (MultiSport and/or Enel-med cards); Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Friendly atmosphere; Well equipped kitchen with various delicious coffee, tea and fruits.

Job description/Purpose   Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on  Storage Solutions on Linux OS/Open Source SW   and to perform backlevel support  for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions Responsibilities: Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology Interface to product development for problem escalation, root cause analysis and problem resolution verification Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of technical support and development, participation in standby shifts 24x7 Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements. Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers. Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions. Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s): Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience:  Professional experience with multi years in service and/or development Profound knowledge of network software, shell scripting, Storage and Server Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset Soft Skills: Work in international virtual teams and departments, professional customer contact and presentation skills Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, put customer first Professional communication and presentation skills Self motivated to continuously improve knowledge and keep skills up to date

Job description/Purpose Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage systems  Fujitsu ETERNUS DX/SF  ,  NetApp and Brocade  and to perform technical support  for Fujitsu and partner Storage systems HW and SW Responsibilities   Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu, Brocade and NetApp Storage systems, Resolution via spare part recommendation or SW fixes/workaround or repair measures as available from development or vendors using remote technology  to meet Service levels (SLA) towards customers and countries,  participation in standby shifts 24x7, Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner Escalation to back level or vendor with provision of appropriate diagnose material from customers Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of customer requirements towards next levels/vendors In critical customer situations and on special requirements out of countries on site support at customer site Communication interface to local engineers /partners, provide technical documentation and information materials   Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information. Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s):        Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience: Broad technical experience in service and/or development Deep knowledge of storage systems and architecture in data centers, preferable from Fujitsu Certifications for NetApp (NCDA) and Brocade would be an asset Soft Skills: Work in international virtual teams and departments, professional customer contact Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, putting customer first Professional communication and presentation skills Self-motivated to continuously improve knowledge and keep skills up to date

For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST. SCOPE OF TASKS: Analyzing Clients processes and deciding the right solution matching the work process with current requirements; CRM system implementation and customization; Registering issues and reporting; Trainings for Clients if needed. SKILLS & EXPERIENCE: +2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments; At least 2 full life cycle implementations; Strong CRM configuration experience ; Understanding of the service, sales and marketing capabilities of CRM including workflows; Comfortable running requirements gathering meetings and scoping sessions for CRM projects; Skilled at developing technical specifications and designing solutions to meet the requirements; Strong communication and problem-solving skills; Ability to manage multiple projects/clients simultaneously; Experience working with business users understand and document detailed requirements; Experience recommending process improvements according to best practices; Strong presentation and communication skills (both oral and written); Ability and willingness to travel as needed; Fluent English is a must : both written and spoken (second language is a plus); NICE TO HAVE’S: Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration; Experience with JavaScript and HTML; Previous consulting experience; Microsoft Certification(s). WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL /Prince2/ Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.