Job Description/Purpose
The IT Expert will provide responsive, professional and competent technical support.
Responsibilities
- Works within a team supporting end users with technical queries
- Provides internal toolset training and takes ownership around queries
- Develops an understanding of the customers’ environment and service delivery requirements
- Follows established processes and recommends improvements to these as appropriate
- Takes ownership for listening to and understanding the customer’s problem
- Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
- Escalates issues as necessary to deliver required SLA
- Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
- Excellent verbal and written language skills in German and English
- Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
- Knowledge of Networking, VPNs, WIFI, VDI environments
- Excellent approach to business model and workingunder SLA requirements
- Strong customer relationship and excellent problem solving
- Excellent communication and team work
- Drive and determination
- Initiative to constantly improve solution methods
- Flexible approach and working well under pressure
- Time management
- Ability to prioritise tasks
We offer
- An interesting job in one of the largest IT companies
- Challenging work environment
- Various trainings
- Highly motivated team and international corporate culture
- Private medical care and other benefits
