For our client, we are looking for a IT Customer Supporter with Danish As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Fluency in Danish and English allowing proficient business communication; Professional experience in Customer Care area – service minded; IT competencies or knowledge – nice to have; Willingness to improve knowledge and experience in IT area’s; Willingness to participate in shift work system; Effective listening and problem solving skills. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Certifications: ITIL or/and Microsoft; Benefits package; Best market standards; Opportunity to personal development; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits  

For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH RESPONSIBILITIES: Providing our customers multichannel customer support (phone, email, live chat, text message); Delivering customer service according to SLA’s and current processes; Taking ownership and responsibility of customers’ cases to ensure the best customer experience; Use resources efficiently to assess the customer’s issues and recommend valid solutions;  Follow up on any customer issues requiring additional support. SKILLS & EXPERIENCE: Fluency in English allowing proficient business communication- min. C1 level; Ability to provide excellent customer support; Good computer skills; Knowledge of additional foreign language will be an advantage; Effective listening and problem solving skills; Ability to be flexible and adapt to changing priorities in order to meet the needs of the business; Willingness to participate in shift work system. WE OFFER: Ability to work in an international and multicultural organization; Ability to gain experience with modern technologies; Trainings and certificates; Full-time, direct-hire opportunity; Benefits package; Friendly work environment- help yourself to taste fruits, coffee or tea. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV

For our client, we are looking for a IT CONSULTANT – 3rd level support As IT Consultant you will be responsible for providing 3rd line support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will evaluate the design and effectiveness of Clients organization’s computer systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services. TASK: Work on projects for Internal company and external clients; Provide 3rd level of support; Design Windows Server environment; Prepare technical part of projects with road maps; Manage Virtual infrastructure; Migrate, upgrade and maintain IT Systems; Analyze and improve existing solutions; Document implemented systems; Contributing to internal initiatives and activities; Finding new and innovative solutions to problems not covered by SOPs; Developing own knowledge and expertise. SKILLS & EXPERIENCE: Documented professional work experience as IT Specialist or equivalent – min. 5 years; An expert level on one or more of technologies: Microsoft Windows Server, Hyper-V, VMware, Active Directory, File Servers, Print Services, Backup & disaster recovery, WSUS, GPO, Power Shell; High standards in both written and spoken English (min. B2 level – work proficiency); Certified as MCP, MCSA, MCSE, MCT, VMware – preferably; Willingness to co-operate with others as a TEAM member; Multi-tasking capabilities; High level of work ethics, self & time management. TEHY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certifications ITIL/Microsoft; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV