Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
Aug 22, 2022
Full time
Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
Job description/Purpose
Job purpose is to provide deep technical expertise for remote support of high complex IT solutions at customers located in different European countries and to perform back level support for Intel based Fujitsu PRIMERGY Servers
Responsibilities
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Expert knowledge of Intel based servers architecture in data centers, preferable from Fujitsu
Expert knowledge of MS server (2008R2/2012R2) and Redhat/Suse Linux
Expert knowledge of Intel based server components (RAID, network, drivers…)
Up to date certifications for Microsoft (MCSA, MCSE) and Linux (RHCSA)
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Self-motivated to continuously improve knowledge and keep skills up to date
Aug 22, 2022
Full time
Job description/Purpose
Job purpose is to provide deep technical expertise for remote support of high complex IT solutions at customers located in different European countries and to perform back level support for Intel based Fujitsu PRIMERGY Servers
Responsibilities
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Expert knowledge of Intel based servers architecture in data centers, preferable from Fujitsu
Expert knowledge of MS server (2008R2/2012R2) and Redhat/Suse Linux
Expert knowledge of Intel based server components (RAID, network, drivers…)
Up to date certifications for Microsoft (MCSA, MCSE) and Linux (RHCSA)
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Self-motivated to continuously improve knowledge and keep skills up to date
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
Aug 22, 2022
Full time
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Spanish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Aug 22, 2022
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Spanish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on Storage Solutions on Linux OS/Open Source SW and to perform backlevel support for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions
Responsibilities:
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements.
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers.
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions.
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Profound knowledge of network software, shell scripting, Storage and Server
Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu
Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Professional communication and presentation skills
Self motivated to continuously improve knowledge and keep skills up to date
Aug 22, 2022
Full time
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on Storage Solutions on Linux OS/Open Source SW and to perform backlevel support for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions
Responsibilities:
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements.
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers.
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions.
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Profound knowledge of network software, shell scripting, Storage and Server
Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu
Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Professional communication and presentation skills
Self motivated to continuously improve knowledge and keep skills up to date
Job Description/Purpose:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities:
To administrate and maintain SCCM and SCOM environment including tasks such as:
OSD Task Sequence management
Windows image handling
Applications/Updates deployment
SCCM reporting
Setting overrides and custom configuration
SCOM Management Packs installation
Incident, Service Request and Change Management activities – internal and external communication handled in English
To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
To escalate issues as necessary to deliver required service level
Skills Required:
Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching)
Excellent knowledge of MS SCOM 2012
Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge of App-V will be an asset
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V)
Self-motivated, team player with great communication skills and business understanding
B2 level (or higher) of Spoken and Written English including technical vocabulary
Aug 22, 2022
Full time
Job Description/Purpose:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities:
To administrate and maintain SCCM and SCOM environment including tasks such as:
OSD Task Sequence management
Windows image handling
Applications/Updates deployment
SCCM reporting
Setting overrides and custom configuration
SCOM Management Packs installation
Incident, Service Request and Change Management activities – internal and external communication handled in English
To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
To escalate issues as necessary to deliver required service level
Skills Required:
Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching)
Excellent knowledge of MS SCOM 2012
Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge of App-V will be an asset
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V)
Self-motivated, team player with great communication skills and business understanding
B2 level (or higher) of Spoken and Written English including technical vocabulary
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault Simpana, Fujitsu ETERNUS CS200 and EMC NetWorker and to perform technical support for Fujitsu and partner Storage systems HW and SW.
Responsibilities
Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems,
Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,
Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
Escalation to back level or vendor with provision of appropriate diagnose material from customers
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of customer requirements towards next levels/vendors
In critical customer situations and on special requirements out of countries on site support at customer site
Communication interface to local engineers /partners, provide technical documentation and information materials
Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Broad technical experience in service and/or development
Deep knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu
Certifications for CommVault (CV certified Professional, Support Engineer) and
EMC Networker and Microsoft OS would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, putting customer first
Professional communication and presentation skills
Self-motivated to continuously improve knowledge and keep skills up to date
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Aug 22, 2022
Full time
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault Simpana, Fujitsu ETERNUS CS200 and EMC NetWorker and to perform technical support for Fujitsu and partner Storage systems HW and SW.
Responsibilities
Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems,
Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,
Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
Escalation to back level or vendor with provision of appropriate diagnose material from customers
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of customer requirements towards next levels/vendors
In critical customer situations and on special requirements out of countries on site support at customer site
Communication interface to local engineers /partners, provide technical documentation and information materials
Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Broad technical experience in service and/or development
Deep knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu
Certifications for CommVault (CV certified Professional, Support Engineer) and
EMC Networker and Microsoft OS would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, putting customer first
Professional communication and presentation skills
Self-motivated to continuously improve knowledge and keep skills up to date
r
Job description/Purpose
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement .
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Skills Required
Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting)
Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
Aug 22, 2022
Full time
Job description/Purpose
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement .
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Skills Required
Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting)
Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Portuguese & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Aug 22, 2022
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Portuguese & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose
The role will perform General Ledger processes in a timely and accurate manner, in accordance with defined operating procedures and maintaining an overview of overall GL team activities.
We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
The Senior Accountant will contribute to the achievement of GL performance and quality standards as defined in relevant service level agreements and is a main point of contact in relation to defined SSC GL processes
Calculation and posting of complex manual business transactions in accordance with local work instructions
Reconciliation of defined technical GL accounts
Oversee the correct preparation and calculation of internal recharging to other Group companies
Completion of domestic VAT and other indirect tax returns as required in line with regulatory and internal tax guidelines
Conduct ad-hoc reporting and has overall responsibility for audit files for SSC activities
Perform other duties as agreed with General Ledger Team Lead or as requested by and agreed with key stakeholders.
Achieve performance objectives agreed with General Ledger Team Lead
Resolve customer queries/complaints relating to GL processes as specified by relevant SLAs & escalating queries/complaints
Provide guidance and support to the GL accountant in the delivery of their responsibilities
For operational topics the senior accountant is a contact person for key internal and external stakeholders.
Proactive co-operation with other work streams within the SSC in overseeing the end-to-end process chain for all relevant GL processes.
Propose, evaluate and implement process improvements in collaboration with GL Team Lead
Required education and experience Qualified Accountant (ACCA or equivalent) Behavioral Competencies
Typically 2-5 years’ experience in General Ledger processes
Experience of working within General Ledger process, or other core financial processes, within a complex, large volume environment
Good customer service skills
Experience of knowledge transfer activity is an advantage
SSC experience is an advantage
Good working knowledge of SAP financials and Ms Excel
Effectively communicate in business English (oral and written skills)
Fluent communication skills in French
Professional Competencies
Experience of working in a shared services centre, within complex, large volume environment is an advantage
Good understanding of GL processes and process improvement
Working knowledge of Windows Office (Excel)
Working knowledge of SAP FI, SD, MM
Aug 22, 2022
Full time
Job Description/Purpose
The role will perform General Ledger processes in a timely and accurate manner, in accordance with defined operating procedures and maintaining an overview of overall GL team activities.
We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
The Senior Accountant will contribute to the achievement of GL performance and quality standards as defined in relevant service level agreements and is a main point of contact in relation to defined SSC GL processes
Calculation and posting of complex manual business transactions in accordance with local work instructions
Reconciliation of defined technical GL accounts
Oversee the correct preparation and calculation of internal recharging to other Group companies
Completion of domestic VAT and other indirect tax returns as required in line with regulatory and internal tax guidelines
Conduct ad-hoc reporting and has overall responsibility for audit files for SSC activities
Perform other duties as agreed with General Ledger Team Lead or as requested by and agreed with key stakeholders.
Achieve performance objectives agreed with General Ledger Team Lead
Resolve customer queries/complaints relating to GL processes as specified by relevant SLAs & escalating queries/complaints
Provide guidance and support to the GL accountant in the delivery of their responsibilities
For operational topics the senior accountant is a contact person for key internal and external stakeholders.
Proactive co-operation with other work streams within the SSC in overseeing the end-to-end process chain for all relevant GL processes.
Propose, evaluate and implement process improvements in collaboration with GL Team Lead
Required education and experience Qualified Accountant (ACCA or equivalent) Behavioral Competencies
Typically 2-5 years’ experience in General Ledger processes
Experience of working within General Ledger process, or other core financial processes, within a complex, large volume environment
Good customer service skills
Experience of knowledge transfer activity is an advantage
SSC experience is an advantage
Good working knowledge of SAP financials and Ms Excel
Effectively communicate in business English (oral and written skills)
Fluent communication skills in French
Professional Competencies
Experience of working in a shared services centre, within complex, large volume environment is an advantage
Good understanding of GL processes and process improvement
Working knowledge of Windows Office (Excel)
Working knowledge of SAP FI, SD, MM
Role and responsibility:
Job purpose is to work within Development Team located in Lodz. You will be involved in development process dedicated to one of .NET projects: identification & access solution, project management solution (modular system), online/offline application for project management systems (new architecture). You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department
Fujitsu is searching for regular (2 year +) and senior level of seniority.
Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Very good knowledge of C# and . NET
Experience in one of following areas: - web apps (ASP MVC, JavaScript, AngularJS, HTML, CSS, WCF) - web or desktop apps (Webservices, WCF, Transact SQL, Entity Framework or NHibernate, WebApi, Any Js framework - Angular, ExtJs, etc., Html responsive design, SOA) - desktop apps - WinForms, ADO.NET, SQLServer, SSRS
Understanding of object-oriented programming
Knowledge of .NET data access technologies is an asset
Knowledge of unit testing is an asset
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
Aug 22, 2022
Full time
Role and responsibility:
Job purpose is to work within Development Team located in Lodz. You will be involved in development process dedicated to one of .NET projects: identification & access solution, project management solution (modular system), online/offline application for project management systems (new architecture). You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department
Fujitsu is searching for regular (2 year +) and senior level of seniority.
Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Very good knowledge of C# and . NET
Experience in one of following areas: - web apps (ASP MVC, JavaScript, AngularJS, HTML, CSS, WCF) - web or desktop apps (Webservices, WCF, Transact SQL, Entity Framework or NHibernate, WebApi, Any Js framework - Angular, ExtJs, etc., Html responsive design, SOA) - desktop apps - WinForms, ADO.NET, SQLServer, SSRS
Understanding of object-oriented programming
Knowledge of .NET data access technologies is an asset
Knowledge of unit testing is an asset
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
Role and responsibility:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Tasks and responsibilities:
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement.
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements.
Required skills:
Very good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V), hardware, Clustering
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enetertainment floor
Fruits
.... and the best free coffee in the city:)
Aug 22, 2022
Full time
Role and responsibility:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Tasks and responsibilities:
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement.
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements.
Required skills:
Very good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V), hardware, Clustering
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enetertainment floor
Fruits
.... and the best free coffee in the city:)
Job Description/Purpose: Responsible for defining and driving the EMEIA strategy and roadmap for the infrastructure service portfolio area. Fulfil Solution Lead role within project delivery dependant on bandwith.
Key accountabilities:
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Project and resource management experience
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Technical skills: Broad technical background in a number of the following infrastructure services areas:
Network technologies and services WAN, LAN, WiFi, DNS, DHCP, VioP, IP Telephony
Data Centre Solutions - hosting platforms, virtualisation, storage, backup, archive,
Enterprise Management Solutions
Operating Systems Windows/Linux
Databases SQL, Oracle
Identity & Access Management – Active Directory, ADFS, PKI.
Client Technologies - workstation, mobile
Microsoft Infrastructure Applications – Exchange, Outlook, Lync/Skype for Business, SharePoint
Solution Design including Infrastructure Solution Design & Build methodologies
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Aug 22, 2022
Full time
Job Description/Purpose: Responsible for defining and driving the EMEIA strategy and roadmap for the infrastructure service portfolio area. Fulfil Solution Lead role within project delivery dependant on bandwith.
Key accountabilities:
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Project and resource management experience
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Technical skills: Broad technical background in a number of the following infrastructure services areas:
Network technologies and services WAN, LAN, WiFi, DNS, DHCP, VioP, IP Telephony
Data Centre Solutions - hosting platforms, virtualisation, storage, backup, archive,
Enterprise Management Solutions
Operating Systems Windows/Linux
Databases SQL, Oracle
Identity & Access Management – Active Directory, ADFS, PKI.
Client Technologies - workstation, mobile
Microsoft Infrastructure Applications – Exchange, Outlook, Lync/Skype for Business, SharePoint
Solution Design including Infrastructure Solution Design & Build methodologies
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery. Key accountabilities:
Own, develop and implement the strategy and technical roadmap for Voice & Data Network service transformation.
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Setting & Communicating IT Strategy
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Service Management concepts (ITIL/COBIT)
Technical skills
WAN topology and technologies (MPLS, Cisco, DWDM)
LAN technology/WLAN technology (Aruba/Cisco)
DNS and DHCP services
Voice over IP and fixed line telephony technologies
Voice and Data convergence
Network Management technologies (IPAM, network management)
Internet Gateway and proxy services
WAN acceleration/optimization
VPN based connectivity solutions
Firewalls and ACL based security.
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Aug 22, 2022
Full time
Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery. Key accountabilities:
Own, develop and implement the strategy and technical roadmap for Voice & Data Network service transformation.
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Setting & Communicating IT Strategy
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Service Management concepts (ITIL/COBIT)
Technical skills
WAN topology and technologies (MPLS, Cisco, DWDM)
LAN technology/WLAN technology (Aruba/Cisco)
DNS and DHCP services
Voice over IP and fixed line telephony technologies
Voice and Data convergence
Network Management technologies (IPAM, network management)
Internet Gateway and proxy services
WAN acceleration/optimization
VPN based connectivity solutions
Firewalls and ACL based security.
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: • To administrate and maintain MS SQL Database Servers including tasks such as:
Scheduled jobs
Maintenance plans
Backups / Restores
Installations / Patching / Upgrading of MS SQL Database Servers
User Access Management (UAM)
• Incident, Service Request and Change Management activities – internal and external communication handled in English • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process • To escalate issues as necessary to deliver required service level • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Skills Required:
Knowledge of Windows Server environment (including Active Directory, Server Hardware, Clustering)
Extended knowledge of MS SQL (Structures, Concepts, Administration)
B2 level (or higher) of Spoken and Written English including technical vocabulary
Nice to have: knowledge of other Database Platforms (such as Oracle, MySQL, DB2)
Self-motivated team player with great communication skills and business understanding
What we offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sports cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enertainment floor
Fruits
…and the best free coffee in the city:)
Aug 22, 2022
Full time
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: • To administrate and maintain MS SQL Database Servers including tasks such as:
Scheduled jobs
Maintenance plans
Backups / Restores
Installations / Patching / Upgrading of MS SQL Database Servers
User Access Management (UAM)
• Incident, Service Request and Change Management activities – internal and external communication handled in English • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process • To escalate issues as necessary to deliver required service level • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Skills Required:
Knowledge of Windows Server environment (including Active Directory, Server Hardware, Clustering)
Extended knowledge of MS SQL (Structures, Concepts, Administration)
B2 level (or higher) of Spoken and Written English including technical vocabulary
Nice to have: knowledge of other Database Platforms (such as Oracle, MySQL, DB2)
Self-motivated team player with great communication skills and business understanding
What we offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sports cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enertainment floor
Fruits
…and the best free coffee in the city:)
Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in German and English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
Aug 22, 2022
Full time
Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in German and English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Hungarian & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Aug 22, 2022
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Hungarian & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Aug 22, 2022
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
