For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
Management of services delivery for customers;
Single point of contact for client and escalation point;
Collect and plan implementation of new additions – products, services;
Proactive approach towards customer needs;
Taking part in pre-sales activities together with Sales department;
Reporting for customers and complaint management;
Service quality management and assurance;
Continuous service improvement – review, identify and plan improvements.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Manager or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Sales skill- preferred;
Self-management & organizational skills;
Open for travelling (20-50%/year);
Detail- oriented and analytical mind.
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan; You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D; You identify opportunities for service improvement; You are responsible for your own personal development plan.
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
A passion for IT; Fluent in the Eglish language; You have good German/ French/ Dutch/ Swedish/ Norwegian language skills; Experience with ERP software is an advantage; Knowledge about SQL is a plus.
A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
They are looking for a Lead Software Engineer for technical area in our Research & Development center in Wrocław, Poland. You will have the total code responsibility for a specified software area of the client products. The team is responsible for all the existing and new code within this area, and you will oversee their work. Do you like to supervise, guide and review architectural design and coding of all activities, including new development projects and non-trivial fixes? Join their center and apply now!
What you will do
Organize and perform quality related activities within the technical area of responsibility, including code reviews and scripted tests; Together with the Chief Software Engineer and the other LSE, you will take decisions on code related activities and act as an advisory board towards the PSB and the TMG. For Product Area/areas assigned, the Lead Software Engineer has total responsibility of all existing and new code. Code issues include, but is not limited to:Coordinate startup / training of distributed development, Main point of contact for cross-team/product family requests regarding technical challenges, Server code and SQL, Database , Modelling, SQL possibilities, etc., .NET code, Smart Client, X2 client code, ASP.NET Web API, Test Driven Development and continuous integration, TFS structure / Build related issues, Development environment and tools, Utilization and upgrades, Visual Studio, Upgrade of ABW code to new versions, ReSharper, Build City New ABW release adoption “Platform tools” – XmlDataBuilder, “Create Attribute” Checker, EntityGenerator etc. 3rd party products Developer page Reporting Customization: VBA, ACT
As a Lead Software Engineer, you like to analyze and create new code, and technology just makes you enthusiastic.To deliver the best products and service to all our customers worldwide, you work precisely and deliver high quality. Initiating new projects is part of who you are and you have a strong drive to achieve the best results in your projects, together with your team. In the entire process, you will not forget to share your ideas with your team members, and come up with advise regarding conducted tests and new possibilities of our software.
An inspiring work environment in one of the biggest R&D centers in Poland; An opportunity to grow, including working with the latest technology, trainings and financing technical certificates; A knowledge sharing atmosphere and a team full of enthusiastic professionals; English lessons in the company; Private Medical Care - and they also want you to keep fit, so they provide you the following perks: Private Medical Care, Multisport card, group insurance, etc. To Apply: CV + Cover Letter