Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan;
You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D;
You identify opportunities for service improvement;
You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT;
Fluent in the Eglish language;
You have good German/ French/ Dutch/ Swedish/ Norwegian language skills;
Experience with ERP software is an advantage;
Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan;
You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D;
You identify opportunities for service improvement;
You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT;
Fluent in the Eglish language;
You have good German/ French/ Dutch/ Swedish/ Norwegian language skills;
Experience with ERP software is an advantage;
Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in German and English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
Apr 18, 2024
Full time
Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in German and English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
Apr 18, 2024
Full time
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Apr 18, 2024
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits