2 jobs found in Warsaw

CONTACT CENTER SUPPORTER WITH ENGLISH
jobPOLAND Warsaw, Poland
Jun 15, 2022
Full time
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH RESPONSIBILITIES: Providing our customers multichannel customer support (phone, email, live chat, text message); Delivering customer service according to SLA’s and current processes; Taking ownership and responsibility of customers’ cases to ensure the best customer experience; Use resources efficiently to assess the customer’s issues and recommend valid solutions;  Follow up on any customer issues requiring additional support. SKILLS & EXPERIENCE: Fluency in English allowing proficient business communication- min. C1 level; Ability to provide excellent customer support; Good computer skills; Knowledge of additional foreign language will be an advantage; Effective listening and problem solving skills; Ability to be flexible and adapt to changing priorities in order to meet the needs of the business; Willingness to participate in shift work system. WE OFFER: Ability to work in an international and multicultural organization; Ability to gain experience with modern technologies; Trainings and certificates; Full-time, direct-hire opportunity; Benefits package; Friendly work environment- help yourself to taste fruits, coffee or tea. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
SERVICE DELIVERY COORDINATOR
jobPOLAND Warsaw, Poland
Jun 15, 2022
Full time
For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery. TASKS: Coordinating and managing services; Translating business requirements into technical requirements and operational processes; Coordinating implementation of new services and IT products; Defining SLA’s for each service and component KPI’s; Continuous communication with production teams and quality assurance; Responsible for OLA’s with third parties; Ensuring all necessary service operational documentation is created and managed; Service monitoring and reporting. SKILLS & EXPERIENCE: 2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment; ITIL Foundation certificate or higher- must have; Prince 2 Foundation certificate or higher- must have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Ability to follow processes effectively; Excellent people relationship and communication skills; Organization skills; Self-management & organizational skills; Detail- oriented and analytical mind. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.