For our client, we are looking for a IT Customer Supporter with Danish
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Danish and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits
Jun 16, 2025
Full time
For our client, we are looking for a IT Customer Supporter with Danish
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Danish and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits
For our client, we are looking for a IT CONSULTANT – 3rd level support
As IT Consultant you will be responsible for providing 3rd line support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will evaluate the design and effectiveness of Clients organization’s computer systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of support;
Design Windows Server environment;
Prepare technical part of projects with road maps;
Manage Virtual infrastructure;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Finding new and innovative solutions to problems not covered by SOPs;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as IT Specialist or equivalent – min. 5 years;
An expert level on one or more of technologies: Microsoft Windows Server, Hyper-V, VMware, Active Directory, File Servers, Print Services, Backup & disaster recovery, WSUS, GPO, Power Shell;
High standards in both written and spoken English (min. B2 level – work proficiency);
Certified as MCP, MCSA, MCSE, MCT, VMware – preferably;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
TEHY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications ITIL/Microsoft;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 16, 2025
Full time
For our client, we are looking for a IT CONSULTANT – 3rd level support
As IT Consultant you will be responsible for providing 3rd line support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will evaluate the design and effectiveness of Clients organization’s computer systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of support;
Design Windows Server environment;
Prepare technical part of projects with road maps;
Manage Virtual infrastructure;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Finding new and innovative solutions to problems not covered by SOPs;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as IT Specialist or equivalent – min. 5 years;
An expert level on one or more of technologies: Microsoft Windows Server, Hyper-V, VMware, Active Directory, File Servers, Print Services, Backup & disaster recovery, WSUS, GPO, Power Shell;
High standards in both written and spoken English (min. B2 level – work proficiency);
Certified as MCP, MCSA, MCSE, MCT, VMware – preferably;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
TEHY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications ITIL/Microsoft;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
Jun 16, 2025
Full time
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
For our client, we are looking for a IT Customer,
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Lithuanian and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits :)
Jun 16, 2025
Full time
For our client, we are looking for a IT Customer,
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Lithuanian and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits :)
For our client, we are looking for an IT Consultant.
As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of network support;
Design and manage network environment;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years;
An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS;
Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i;
High standards in both written and spoken English (min. B2 level – work proficiency);
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications paths;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 16, 2025
Full time
For our client, we are looking for an IT Consultant.
As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of network support;
Design and manage network environment;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years;
An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS;
Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i;
High standards in both written and spoken English (min. B2 level – work proficiency);
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications paths;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken French ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Jun 16, 2025
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken French ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Jun 16, 2025
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 16, 2025
Full time
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for:
As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
RESPONSIBILITIES:
Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes;
Troubleshooting and understanding issues reported by end-users;
Providing IT support remotely and on-site for the customer based on requested demand;
Performing tasks which are specific to each country or market location;
Contacting internal and external competency teams as part of escalation matrix and scope of tasks;
Acting as first chain in quality control and assurance;
Participating in global emergency service delivery (24/7 availability shifts);
Finding new and innovative solutions to problems not covered by SOPs;
High level of work ethics, self & time management;
Developing own knowledge and expertise.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 2nd or 3rd line of support or equivalent;
Knowledge of Microsoft operating systems – client, server, solutions, server applications;
Certified candidate in one or more technology listed above- preferred;
Ability to remotely and in person troubleshoot software, hardware and networking problems;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
Shifts working availability.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 16, 2025
Full time
For our client, we are looking for:
As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
RESPONSIBILITIES:
Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes;
Troubleshooting and understanding issues reported by end-users;
Providing IT support remotely and on-site for the customer based on requested demand;
Performing tasks which are specific to each country or market location;
Contacting internal and external competency teams as part of escalation matrix and scope of tasks;
Acting as first chain in quality control and assurance;
Participating in global emergency service delivery (24/7 availability shifts);
Finding new and innovative solutions to problems not covered by SOPs;
High level of work ethics, self & time management;
Developing own knowledge and expertise.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 2nd or 3rd line of support or equivalent;
Knowledge of Microsoft operating systems – client, server, solutions, server applications;
Certified candidate in one or more technology listed above- preferred;
Ability to remotely and in person troubleshoot software, hardware and networking problems;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
Shifts working availability.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Management of services delivery for customers;
Single point of contact for client and escalation point;
Collect and plan implementation of new additions – products, services;
Proactive approach towards customer needs;
Taking part in pre-sales activities together with Sales department;
Reporting for customers and complaint management;
Service quality management and assurance;
Continuous service improvement – review, identify and plan improvements.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Manager or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Sales skill- preferred;
Self-management & organizational skills;
Open for travelling (20-50%/year);
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 16, 2025
Full time
For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Management of services delivery for customers;
Single point of contact for client and escalation point;
Collect and plan implementation of new additions – products, services;
Proactive approach towards customer needs;
Taking part in pre-sales activities together with Sales department;
Reporting for customers and complaint management;
Service quality management and assurance;
Continuous service improvement – review, identify and plan improvements.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Manager or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Sales skill- preferred;
Self-management & organizational skills;
Open for travelling (20-50%/year);
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a:
As IT Supporter you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st line of support or equivalent;
Documented IT competencies;
Willingness to participate in shift work system; • Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 16, 2025
Full time
For our client, we are looking for a:
As IT Supporter you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st line of support or equivalent;
Documented IT competencies;
Willingness to participate in shift work system; • Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Coordinating and managing services;
Translating business requirements into technical requirements and operational processes;
Coordinating implementation of new services and IT products;
Defining SLA’s for each service and component KPI’s;
Continuous communication with production teams and quality assurance;
Responsible for OLA’s with third parties;
Ensuring all necessary service operational documentation is created and managed;
Service monitoring and reporting.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- must have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.
Jun 16, 2025
Full time
For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Coordinating and managing services;
Translating business requirements into technical requirements and operational processes;
Coordinating implementation of new services and IT products;
Defining SLA’s for each service and component KPI’s;
Continuous communication with production teams and quality assurance;
Responsible for OLA’s with third parties;
Ensuring all necessary service operational documentation is created and managed;
Service monitoring and reporting.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- must have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Italian;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Jun 16, 2025
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Italian;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
JOB DESCRIPTION:
As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware.
RESPONSIBILITIES:
Provide professional and courteous technical support via chat, email, and telephone to clients;
Remotely troubleshoot and repair client issues using suite of support utilities;
Visit Professional and Select clients to provide onsite support (when needed);
Accurately document your work in Help Desk ticketing system;
Clearly communicate expectations from and to clients.
JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES:
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent;
Working experience in and knowledge of Mac operating systems – client, server architecture;
Ability to “Own The Problem”;
Desire to work within a team-oriented, collaborative environment.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Jun 16, 2025
Full time
JOB DESCRIPTION:
As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware.
RESPONSIBILITIES:
Provide professional and courteous technical support via chat, email, and telephone to clients;
Remotely troubleshoot and repair client issues using suite of support utilities;
Visit Professional and Select clients to provide onsite support (when needed);
Accurately document your work in Help Desk ticketing system;
Clearly communicate expectations from and to clients.
JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES:
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent;
Working experience in and knowledge of Mac operating systems – client, server architecture;
Ability to “Own The Problem”;
Desire to work within a team-oriented, collaborative environment.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
For our client, they are currently recruiting for a IT SUPPORT SPECIALIST, SCOPE OF DUTIES:
Technical support of users - the second and third line of support;
Analysis and creation of solutions based on T-SQL language;
Installation, configuration and maintenance of CRM systems based on MS (AD, IIS, MSSQL);
Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Basics of Microsoft Active Directory (including DNS, DHCP);
Practical knowledge of Microsoft Windows Server-based on experience;
Practical knowledge of Microsoft SQL and IIS-based on experience;
English level min.B2 level- work proficiency;
Knowledge of VMwareESXi, T-SQL – would be an asset.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
ITIL and Microsoft certification;
Benefits package (MultiSport and/or Enel-med cards);
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Friendly atmosphere;
Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 16, 2025
Full time
For our client, they are currently recruiting for a IT SUPPORT SPECIALIST, SCOPE OF DUTIES:
Technical support of users - the second and third line of support;
Analysis and creation of solutions based on T-SQL language;
Installation, configuration and maintenance of CRM systems based on MS (AD, IIS, MSSQL);
Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Basics of Microsoft Active Directory (including DNS, DHCP);
Practical knowledge of Microsoft Windows Server-based on experience;
Practical knowledge of Microsoft SQL and IIS-based on experience;
English level min.B2 level- work proficiency;
Knowledge of VMwareESXi, T-SQL – would be an asset.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
ITIL and Microsoft certification;
Benefits package (MultiSport and/or Enel-med cards);
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Friendly atmosphere;
Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a CRM IMPLEMENTATION CONSULTANT, SCOPE OF DUTIES:
Conduction of implementation, consultations and trainings in the field of CRM solutions;
Advising clients on CRM solutions in the accomplishment of key projects;
Cooperation with client project teams(support, development)in designing and implementing solutions;
Proactive cooperation with internal sales department;
Technical support of users- the second and third line of support;
Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Experience in technical support of CRM systems;
Basics of Microsoft Active Directory (including DNS, DHCP);
Practical knowledge of Microsoft Windows Server-based on experience;
Practical knowledge of Microsoft SQL and IIS-based on experience;
English level min.B2 level- work proficiency;
Knowledge of VMware ESXi, T-SQL- would be an asset.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
ITIL and Microsoft certification;
Benefits package (MultiSport and/or Enel-med cards);
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Friendly atmosphere;
Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 16, 2025
Full time
For our client, they are currently recruiting for a CRM IMPLEMENTATION CONSULTANT, SCOPE OF DUTIES:
Conduction of implementation, consultations and trainings in the field of CRM solutions;
Advising clients on CRM solutions in the accomplishment of key projects;
Cooperation with client project teams(support, development)in designing and implementing solutions;
Proactive cooperation with internal sales department;
Technical support of users- the second and third line of support;
Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Experience in technical support of CRM systems;
Basics of Microsoft Active Directory (including DNS, DHCP);
Practical knowledge of Microsoft Windows Server-based on experience;
Practical knowledge of Microsoft SQL and IIS-based on experience;
English level min.B2 level- work proficiency;
Knowledge of VMware ESXi, T-SQL- would be an asset.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
ITIL and Microsoft certification;
Benefits package (MultiSport and/or Enel-med cards);
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Friendly atmosphere;
Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a ACCOUNTING DEPARTMENT ASSISTANT,
RESPONSIBILITIES:
Documents scanning and archiving;
Support and active participation in the ongoing tasks of the financial and accounting department;
Caring for proper circulation of accounting documents;
Entering data into the finance – accounting system (accounting of bank statements, purchasing documents);
Accounting business expenses of employees in accordance with the requirements of the company and the law.
DESIRED SKILLS AND QUALIFICATIONS:
Student of last year studies in finance, accounting or education degree in this field;
Very good command of MS Excel;
The desire to start working in the Accounting or Controlling Department at the company with international structure;
Very good knowledge of English – min. B2 level;
Responsibility, accuracy and thoroughness;
Good organization of work;
Experience in accounting or controlling- would be an asset;
THEY OFFER:
Full-time, direct-hire opportunity;
Attractive financial compensation;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 16, 2025
Full time
For our client, they are currently recruiting for a ACCOUNTING DEPARTMENT ASSISTANT,
RESPONSIBILITIES:
Documents scanning and archiving;
Support and active participation in the ongoing tasks of the financial and accounting department;
Caring for proper circulation of accounting documents;
Entering data into the finance – accounting system (accounting of bank statements, purchasing documents);
Accounting business expenses of employees in accordance with the requirements of the company and the law.
DESIRED SKILLS AND QUALIFICATIONS:
Student of last year studies in finance, accounting or education degree in this field;
Very good command of MS Excel;
The desire to start working in the Accounting or Controlling Department at the company with international structure;
Very good knowledge of English – min. B2 level;
Responsibility, accuracy and thoroughness;
Good organization of work;
Experience in accounting or controlling- would be an asset;
THEY OFFER:
Full-time, direct-hire opportunity;
Attractive financial compensation;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST.
SCOPE OF TASKS:
Analyzing Clients processes and deciding the right solution matching the work process with current requirements;
CRM system implementation and customization;
Registering issues and reporting;
Trainings for Clients if needed.
SKILLS & EXPERIENCE:
+2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments;
At least 2 full life cycle implementations;
Strong CRM configuration experience ;
Understanding of the service, sales and marketing capabilities of CRM including workflows;
Comfortable running requirements gathering meetings and scoping sessions for CRM projects;
Skilled at developing technical specifications and designing solutions to meet the requirements;
Strong communication and problem-solving skills;
Ability to manage multiple projects/clients simultaneously;
Experience working with business users understand and document detailed requirements;
Experience recommending process improvements according to best practices;
Strong presentation and communication skills (both oral and written);
Ability and willingness to travel as needed;
Fluent English is a must : both written and spoken (second language is a plus);
NICE TO HAVE’S:
Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration;
Experience with JavaScript and HTML;
Previous consulting experience;
Microsoft Certification(s).
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL /Prince2/ Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 16, 2025
Full time
For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST.
SCOPE OF TASKS:
Analyzing Clients processes and deciding the right solution matching the work process with current requirements;
CRM system implementation and customization;
Registering issues and reporting;
Trainings for Clients if needed.
SKILLS & EXPERIENCE:
+2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments;
At least 2 full life cycle implementations;
Strong CRM configuration experience ;
Understanding of the service, sales and marketing capabilities of CRM including workflows;
Comfortable running requirements gathering meetings and scoping sessions for CRM projects;
Skilled at developing technical specifications and designing solutions to meet the requirements;
Strong communication and problem-solving skills;
Ability to manage multiple projects/clients simultaneously;
Experience working with business users understand and document detailed requirements;
Experience recommending process improvements according to best practices;
Strong presentation and communication skills (both oral and written);
Ability and willingness to travel as needed;
Fluent English is a must : both written and spoken (second language is a plus);
NICE TO HAVE’S:
Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration;
Experience with JavaScript and HTML;
Previous consulting experience;
Microsoft Certification(s).
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL /Prince2/ Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a Software Tester. As part of the Project Team you will be responsible for the testing support/solutions for various applications. You will work in a team environment, as well as independently in driving results across multiple projects at different phases of development/testing.
SCOPE OF TASKS:
Understanding test requirements, design and the execution of test cases;
Detect software failures so that defects may be discovered and corrected.
Running manual and automated tests;
Analyzing and reporting test outcomes;
Cooperating closely with project members;
Provide application instructions for users.
SKILLS & EXPERIENCE:
Proven experience with creating and executing manual test cases;
Familiar with Agile Development Best Practices is a plus;
Analytical mindset;
Accuracy, inquisitiveness and patience;
Critical approach and constructive skepticism;
A natural curiosity;
Good writing skills (for documenting the process);
Good communications and consultancy skills;
The ability to work in a team and as an individual;
Very good English is a must: both written and spoken .
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL /Prince2/ Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 16, 2025
Full time
For our client, they are currently recruiting for a Software Tester. As part of the Project Team you will be responsible for the testing support/solutions for various applications. You will work in a team environment, as well as independently in driving results across multiple projects at different phases of development/testing.
SCOPE OF TASKS:
Understanding test requirements, design and the execution of test cases;
Detect software failures so that defects may be discovered and corrected.
Running manual and automated tests;
Analyzing and reporting test outcomes;
Cooperating closely with project members;
Provide application instructions for users.
SKILLS & EXPERIENCE:
Proven experience with creating and executing manual test cases;
Familiar with Agile Development Best Practices is a plus;
Analytical mindset;
Accuracy, inquisitiveness and patience;
Critical approach and constructive skepticism;
A natural curiosity;
Good writing skills (for documenting the process);
Good communications and consultancy skills;
The ability to work in a team and as an individual;
Very good English is a must: both written and spoken .
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL /Prince2/ Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems.
TASKS:
Be in charge of running and managing the Contact Center daily;
Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times;
Evaluate the support team’s resource availability and manage scheduling for all onsite visits;
Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer;
Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring;
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members;
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to;
Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk;
Keep up with trends and happenings in the industry and ensuring adherence to industry standards;
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times;
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
SKILLS & EXPERIENCE:
Ideally: 2-3 years of professional experience as Contact Center Team Leader/ Manager or similar in client facing roles relating to Contact Center;
Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification;
Ability to deal with customers at all levels through an approachable and customer focused awareness;
Customer focused, but with firm and proactive management style;
Experience in managing life cycle of incidents through to conclusion;
Experience in measuring, monitoring and optimizing KPI’s & conversions;
Experience in providing coaching and mentoring to the team;
Ability to handle and prioritize multiple tasks;
Fluent English is a must : both written and spoken (second language is a plus);
ITIL Certification- nice to have.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL / Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 16, 2025
Full time
For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems.
TASKS:
Be in charge of running and managing the Contact Center daily;
Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times;
Evaluate the support team’s resource availability and manage scheduling for all onsite visits;
Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer;
Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring;
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members;
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to;
Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk;
Keep up with trends and happenings in the industry and ensuring adherence to industry standards;
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times;
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
SKILLS & EXPERIENCE:
Ideally: 2-3 years of professional experience as Contact Center Team Leader/ Manager or similar in client facing roles relating to Contact Center;
Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification;
Ability to deal with customers at all levels through an approachable and customer focused awareness;
Customer focused, but with firm and proactive management style;
Experience in managing life cycle of incidents through to conclusion;
Experience in measuring, monitoring and optimizing KPI’s & conversions;
Experience in providing coaching and mentoring to the team;
Ability to handle and prioritize multiple tasks;
Fluent English is a must : both written and spoken (second language is a plus);
ITIL Certification- nice to have.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL / Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Jun 16, 2025
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
