Senior Storage Solutions Engineer

  • jobPOLAND
  • Lodz, , Poland
  • Apr 18, 2024
Full time IT Support

Job Description

Job description/Purpose


  • Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on Storage Solutions on Linux OS/Open Source SW  and to perform backlevel support for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions


  • Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
  • Interface to product development for problem escalation, root cause analysis and problem resolution verification
  • Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
  • Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
  • Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
  • Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements.
  • Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers.
  • Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions.
  • Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area

Skills Required 

  • Education:
    • University degree in IT or equivalent subject or comparable education
  • Required Language(s):
    • Fluent English skills with technical and business focus (B2 Level or higher)
    • German Language (B2 Level or higher) would be an asset
  • Minimum Experience: 
    • Professional experience with multi years in service and/or development
    • Profound knowledge of network software, shell scripting, Storage and Server
    • Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu
    • Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset
  • Soft Skills:
    • Work in international virtual teams and departments, professional customer contact and presentation skills
    • Ability to work autonomous and under pressure from customer/countries side
    • Customer and service oriented thinking, put customer first
    • Professional communication and presentation skills
    • Self motivated to continuously improve knowledge and keep skills up to date