jobPOLAND

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Italian; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits 

For our client,  a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around. The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now! What you will do You examine support requests and provide customers with a solution, work around or action plan; You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D; You identify opportunities for service improvement; You are responsible for your own personal development plan. Your approach As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions. We ask A passion for IT; Fluent in the Eglish language; You have good German/ French/ Dutch/ Swedish/ Norwegian language skills; Experience with ERP software is an advantage; Knowledge about SQL is a plus. We offer A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter

For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.  Their R&D team in Wroclaw, Poland is looking for a Software Engineer for technical area who will be responsible for delivering high quality code and contributes to the design and architectural decisions of the client software. Do you want to be part of a scrum team and contribute to the quality of the user stories; focusing on the need for clean and maintainable software? Are you ready to work with colleagues across Europe and to be exposed to different cultures? Join their team and apply now! What you will do You define the software structure as required and ensure it complies with the architectural vision and simplicity of the design rules; You are in charge of writing unit tests and code for implementing user stories, while following the test driven development methodology; You work from a scrum mindset and methodology: planning and grooming sessions during sprints; reviewing user stories and test cases; You are able to analyze the root cause of defects in order to provide the most comprehensive fixes for every issue. Your approach As a Software Engineer you are passionate about high quality software solutions and motivated to help customers with the best fitted business solution. You contribute with your creativity and new ideas to the Client Business World software´s development and come up with new possibilities and improvements of the software. Due to your scrum mindset, you always help the team to determine the risks associated with an implementation. They ask Your knowledge of object-oriented programming languages (C#, C++), .Net Framework;HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent; The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design's decisions; Strong technical knowledge is preferred; Knowledge of agile development methodologies, including Scrum and Test Driven Development; Good at interacting in English with your colleagues, both verbally and in writing. They offer A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter

SERVICE DESK TEAM LEAD – POZNAN, POLAND Fluent English Required You MUST currently have official and current documentation to live & work in Poland. No sponsorship or assistance in gaining a work permit is being offered. No relocation assistance is provided. REQUIRED: EU Passport or Karta Polaka + Polish VISA or Karta Pobytu + Letter of decision for access to labour market PLEASE SUBMIT COPIES OF ABOVE WITH CV PAY: 6500 PLN/month gross salary PLEASE SUBMIT CV in ENGLISH   POSITION SUMMARY As the Service Desk Team Lead, reporting to the Operations Manager, your primary responsibility is to act as the facilitator of the team by ensuring excellent customer service, and develop team effectiveness through leading, coaching, motivation and mentoring. Other responsibilities include problem solving, quality coaching or other corrective actions within the team and prepare weekly reports and conduct employee feedback sessions. The Team Lead is accountable for team metrics on a weekly/monthly basis. KEY RESPONSIBILITIES • Responsible to support staff through providing supervision, leading and mentoring, conflict management, coaching, training, and performance development •  Provide assistance to analysts for any call escalations and during peak periods and outages which includes taking calls •  Create, modify, updates  and adjust staff  weekly schedules and attendance records •  Provide Real Time monitoring of the ACD system to ensure that adequate staffing is available at all times •  Support and oversees any outage and/or critical situations •  Review and approve staff weekly timesheets •  Manage the daily survey process and provides feedback to analysts •  Ensure that all new or modified processes and policies are reviewed and implemented by staff •  Responsible for quality monitoring and periodic monitoring of the help desk bins globally and per analyst to ensure that tickets are being handled within the SLAs •  Provide analysts with weekly personal metrics report through one-one meetings •  Attend client meetings as needed/requested by management •  Adhere and ensure team adherence to corporate performance and industry standards. •  Back up the Operations Manager if required.   Job Requirements: REQUIRED SKILLS / EXPERIENCE / EDUCATION MUST be fluent/bilingual in English •          Excellent written and oral English communication skills •          Bilingual / Trilingual •          Multi-tasking experience in a fast-paced environment •          Ability to analyze problem situations and present appropriate solutions •          Excellent organization, planning and time management skills •          Ability to lead, coach, develop and train staff effectively •          Must be dedicated, reliable and dynamic •          Self-starter, proactive, and display initiative •          Must work well independently, as well as within a team environment •          Ability to work comfortably in a fast-paced and a metrics organization, built around team concepts and structures and the ability to deal with constantly changing internal and external environments •          Must have already successfully passed the Team Leader Assessment Center   Required Education and Experience: Requires a College Degree in the field of Computer Science or Business Administration/Management and a minimum of 2 years of leadership experience in a service desk / help desk managing 10+ service desk analysts or any equivalent combination of education and/or experience. Proven management of personnel, customer service / customer support experience required.   Job Management Skills: The Team Lead should utilize his time to be most efficient and improve productivity. The schedule will be defined by the manager of the team to ensure escalation points availability at almost every time.  The work week is the standard 40 hours a week with overtime as required. The Team Lead manages team conflicts so that problems are resolved constructively. He/she should be able to work under little or no supervision based on the guidelines set by his/her Operations Manager. The Team Lead handles schedule adherence and operations. He/she is responsible for monitoring the team's performance and ensuring that the team stays on schedule and meets their performance metric

Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support.  Responsibilities Works  within  a  team  supporting  end  users with technical queries Provides   internal   toolset   training   and   takes ownership around queries Develops  an  understanding  of  the  customers’ environment and service delivery requirements Follows  established  processes  and  recommends improvements to these as appropriate Takes ownership for listening to and understanding the customer’s problem Uses  relevant  information  to  diagnose  and to resolve or enable resolution in a timely manner Escalates  issues  as  necessary  to  deliver  required SLA Acts as an effective and helpful member of the team, demonstrating initiative Skills required Excellent verbal  and  written  language  skills  in English Advanced  Knowledge  of  Microsoft  Windows 7/8, Microsoft Office Knowledge    of    Networking,    VPNs,    WIFI, VDI environments Excellent approach to business model and workingunder SLA requirements Strong     customer     relationship     and     excellent problem solving Excellent communication and team work Drive and determination Initiative to constantly improve solution methods Flexible approach and working well under pressure Time management Ability to prioritise tasks We offer An   interesting   job   in   one   of   the   largest   IT companies Challenging work environment Various trainings Highly motivated team and international corporate culture Private medical care and other benefits

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Russian (or Slovenian) & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Spanish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

In behalf of our client, they are looking for a:    BILINGUAL POLISH & ENGLISH SERVICE DESK ANALYST – POZNAN, POLAND Native level Polish & English fluency required You MUST currently have official and current documentation to live & work in Poland. No sponsorship or assistance in gaining a work permit is being offered. No relocation assistance is provided. REQUIRED: EU Passport/Polish citizen or Karta Polaka + Polish VISA or Karta Pobytu + Letter of decision for access to labour market PLEASE SUBMIT COPIES OF ABOVE WITH CV PAY: 4000 PLN/month gross salary PLEASE SUBMIT CV in ENGLISH   POSITION SUMMARY Provide Service Desk support to external customers and users Receive, document and track all incoming customer/user calls for immediate remedy and closure Utilize computer and database information to update incident status Serve as the single point of contact (SPOC) for incidents, including owning the call through closure   KEY RESPONSIBILITIES Provide timely customer service support to contracted clients Use defined procedures for responding to customer calls Collect information from caller and document data elements in designated tool Maintain records of all calls from customers using designated Service Management tool Provide detailed documentation of all steps involved in resolving customer issues Escalate issues to the appropriate department and personnel Investigate, examine, troubleshoot and solve hardware and software issues quickly Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers Provide support and instruction for client products Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing Update knowledge base for all clients Unlock and reset passwords for user accounts Resolve issues for clients using designated remote access tool Ability to have flexible schedule to assist in responding to emergency support issues and situations Other duties as assigned   BASIC RESPONSIBILITIES Arrive in time to be ready to begin work at start of scheduled shift Maintain clear and concise communication with both the client and supervisor Report any issues to immediate supervisor in a timely manner Keep calls to a minimum (if possible) to allow for timely closure and avoid delays Work entire shift without any unjustified interruptions Perform any extra duties that may arise requiring attention Must be flexible with schedule to work rotating shifts between 6am-10pm Job Requirements: REQUIRED SKILLS / EXPERIENCE / EDUCATION MUST be fluent/bilingual in English + native level fluency in POLISH Excellent written and oral English communication skills Native fluency in the designated language(s) Exceptional problem solving and organizational skills Excellent analytical and problem solving skills Excellent customer service orientation Ability to adjust and adapt to situations in a timely manner Motivated self-starter, proactive with initiative to work and learn   Required Education and Experience: Higher education degree highly preferred and a minimum of 6 months previous service desk experience in a call center environment preferred and/or any equivalent combination of education and customer service experience. Required Technical Skills: Proficient in Windows Operating Systems and MS Office Suite applications Computer keyboarding, multiple monitor and touchpad skills Solid understanding of various software and hardwar

For our client, we are looking for a IT Customer, As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Fluency in Lithuanian and English allowing proficient business communication; Professional experience in Customer Care area – service minded; IT competencies or knowledge – nice to have; Willingness to improve knowledge and experience in IT area’s; Willingness to participate in shift work system; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Certifications: ITIL or/and Microsoft; Benefits package; Best market standards; Opportunity to personal development; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits :)  

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in English & Dutch Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in French & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

In behalf of our client, they are looking for a:  BILINGUAL GERMAN & ENGLISH SERVICE DESK ANALYST – POZNAN, POLAND Native level German & English fluency required You MUST currently have official and current documentation to live & work in Poland. No sponsorship or assistance in gaining a work permit is being offered. No relocation assistance is provided. REQUIRED: EU Passport or Karta Polaka + Polish VISA or Karta Probytu + Letter of decision for access to labour market PLEASE SUBMIT COPIES OF ABOVE WITH CV PAY: 4000 zl/month gross salary PLEASE SUBMIT CV in ENGLISH   POSITION SUMMARY Provide Service Desk support to external customers and users Receive, document and track all incoming customer/user calls for immediate remedy and closure Utilize computer and database information to update incident status Serve as the single point of contact (SPOC) for incidents, including owning the call through closure   KEY RESPONSIBILITIES Provide timely customer service support to contracted clients Use defined procedures for responding to customer calls Collect information from caller and document data elements in designated tool Maintain records of all calls from customers using designated Service Management tool Provide detailed documentation of all steps involved in resolving customer issues Escalate issues to the appropriate department and personnel Investigate, examine, troubleshoot and solve hardware and software issues quickly Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers Provide support and instruction for client products Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing Update knowledge base for all clients Unlock and reset passwords for user accounts Resolve issues for clients using designated remote access tool Ability to have flexible schedule to assist in responding to emergency support issues and situations Other duties as assigned   BASIC RESPONSIBILITIES Arrive in time to be ready to begin work at start of scheduled shift Maintain clear and concise communication with both the client and supervisor Report any issues to immediate supervisor in a timely manner Keep calls to a minimum (if possible) to allow for timely closure and avoid delays Work entire shift without any unjustified interruptions Perform any extra duties that may arise requiring attention Must be flexible with schedule to work rotating shifts between 6am-10pm Job Requirements: REQUIRED SKILLS / EXPERIENCE / EDUCATION MUST be fluent/bilingual in English + native level fluency in GERMAN Excellent written and oral English communication skills Native fluency in the designated language(s) Exceptional problem solving and organizational skills Excellent analytical and problem solving skills Excellent customer service orientation Ability to adjust and adapt to situations in a timely manner Motivated self-starter, proactive with initiative to work and learn   Required Education and Experience: Higher education degree highly preferred and a minimum of 6 months previous service desk experience in a call center environment preferred and/or any equivalent combination of education and customer service experience. Required Technical Skills: Proficient in Windows Operating Systems and MS Office Suite applications Computer keyboarding, multiple monitor and touchpad skills Solid understanding of various software and hardware

In behalf of our client, they are looking for a:  RECRUITER – POZNAN, POLAND Fluent English and Polish Required You MUST currently have official and current documentation to live & work in Poland. No sponsorship or assistance in gaining a work permit is being offered. No relocation assistance is provided. REQUIRED: EU Passport or Karta Polaka + Polish VISA or Karta Probytu + Letter of decision for access to labour market PLEASE SUBMIT COPIES OF ABOVE WITH CV PAY: 5300 PLN/month gross salary PLEASE SUBMIT CV in ENGLISH   POSITION SUMMARY  To source and screen prospective candidates for service desk positions. RESPONSIBILITIES • Identify qualified talent in direct accordance with the job requisition • Creatively source candidates through existing database, job boards, contacts and direct recruiting efforts • Perform screening and evaluation of viable candidates • Maintain communication/relationship with candidates • Timely maintain the Recruiting Pipeline and Recruiting Database • Strategize with teammates to accomplish business growth goals • Work in a team environment, while being held accountable for individual growth goals Perform other duties as assigned. Job Requirements: REQUIRED SKILLS - Minimum 2 years of recruiting experience - Excellent written and verbal communication skills in English and Polish - Solid interpersonal skills - Thorough understanding of recruiting resources & tools - Effective time management and organizational skills - Results-driven with a proven track record and strong desire to meet and exceed goals - Customer service focused and excellent follow-up - High sense of urgency and ability to multi-task  

Job Description/Purpose The role will perform General Ledger processes in a timely and accurate manner, in accordance with defined operating procedures and maintaining an overview of overall GL team activities. We offer Challenging work environment Highly motivated team and international corporate culture Full-time job Competitive salary Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more Location in city center next to Zrodliska Park and Ksiezy Mlyn Key accountabilities The Senior Accountant will contribute to the achievement of GL performance and quality standards as defined in relevant service level agreements and is a main point of contact in relation to defined SSC GL processes Calculation and posting of complex manual business transactions in accordance with local work instructions Reconciliation of defined technical GL accounts Oversee the correct preparation and calculation of internal recharging to other Group companies Completion of domestic VAT and other indirect tax returns as required in line with regulatory and internal tax guidelines Conduct ad-hoc reporting and has overall responsibility for audit files for SSC activities Perform other duties as agreed with General Ledger Team Lead or as requested by and agreed with key stakeholders. Achieve performance objectives agreed with General Ledger Team Lead Resolve customer queries/complaints relating to GL processes as specified by relevant SLAs & escalating queries/complaints Provide guidance and support to the GL accountant in the delivery of their responsibilities For operational topics the senior accountant is a contact person for key internal and external stakeholders. Proactive co-operation with other work streams within the SSC in overseeing the end-to-end process chain for all relevant GL processes. Propose, evaluate and implement  process improvements in collaboration with GL Team Lead Required education and experience Qualified Accountant (ACCA or equivalent) Behavioral Competencies Typically  2-5 years’ experience in General Ledger processes Experience of working within General Ledger process, or other core financial processes, within a complex, large volume environment Good customer service skills Experience of knowledge transfer activity is an advantage SSC experience is an advantage Good working knowledge of SAP financials and Ms Excel Effectively communicate in business English (oral and written skills) Fluent communication skills in French Professional Competencies Experience of working in a shared services centre, within complex, large volume environment is an advantage Good understanding of GL processes and process improvement Working knowledge of Windows Office (Excel) Working knowledge of SAP FI, SD, MM

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more Location in city center next to Zrodliska Park and Ksiezy Mlyn Skills Required:  Proficiency in English & German (minimum B2 level) Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Portuguese & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

For our client, we are looking for an IT Consultant. As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services. TASK: Work on projects for Internal company and external clients; Provide 3rd level of network support; Design and manage network environment; Migrate, upgrade and maintain IT Systems; Analyze and improve existing solutions; Document implemented systems; Contributing to internal initiatives and activities; Developing own knowledge and expertise. SKILLS & EXPERIENCE: Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years; An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS; Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i; High standards in both written and spoken English (min. B2 level – work proficiency); Willingness to co-operate with others as a TEAM member; Multi-tasking capabilities; High level of work ethics, self & time management. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certifications paths; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV