For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
Apr 18, 2024
Full time
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery.
Key accountabilities:
Responsibility for solution ownership and solution architecture within project delivery
Own, develop and implement the strategy and technical roadmap for Workplace service transformation.
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Setting & Communicating IT Strategy
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Service Management concepts (ITIL/COBIT)
Client Deployment and Lifecycle management
Inventory Management
Software Deployment and patch management
Desktop Client and application virtualisation
Client data backup technologies
Client security technologies
Microsoft Active Directory (conceptual), DNS DHCP
Office productivity applications
Client hardware and peripherals (x86) – from both technical architecture and procurement viewpoints
Client operating systems– both technical & licensing
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Apr 18, 2024
Full time
Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery.
Key accountabilities:
Responsibility for solution ownership and solution architecture within project delivery
Own, develop and implement the strategy and technical roadmap for Workplace service transformation.
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Setting & Communicating IT Strategy
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Service Management concepts (ITIL/COBIT)
Client Deployment and Lifecycle management
Inventory Management
Software Deployment and patch management
Desktop Client and application virtualisation
Client data backup technologies
Client security technologies
Microsoft Active Directory (conceptual), DNS DHCP
Office productivity applications
Client hardware and peripherals (x86) – from both technical architecture and procurement viewpoints
Client operating systems– both technical & licensing
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Role and responsibility:
Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department .
Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Good knowledge of the C programming language is a must
Experience in embedded development
Knowledge of RAID is an asset
Knowledge of BIOS/UEFI is an asset
Knowledge of REST is an asset
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
Apr 18, 2024
Full time
Role and responsibility:
Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department .
Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Good knowledge of the C programming language is a must
Experience in embedded development
Knowledge of RAID is an asset
Knowledge of BIOS/UEFI is an asset
Knowledge of REST is an asset
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
Their marketing team in Wroclaw, Poland is seeking a Marketing Specialist who will take part of their creative endeavors. Are you the one who can deliver integrated digital marketing campaigns that will create the best digital lead generation they have ever seen? Do you like to increase our brand awareness and help us be the leading knowledge partner for potential customers? Join their team and apply now!
What you will do
You take responsibility for detailed activity planning and execution of strategic campaign activities, with timings and costs, to meet the objectives of marketing campaigns;
You deliver a full range of campaign elements for the duration of a campaign and can engage target groups.
You take ownership of tactical campaigns from definition to measurement of results, such as leads achieved;
You brief and co-ordinate internal and external parties for the production of campaign elements;
You can successfully execute assigned activities such as events, exhibitions, surveys and content management, which can also fall outside main campaign plans.
Your approach
You like to take initiative in the entire campaign process to meet all objectives. Together with your colleagues you come up with original campaign ideas, translate these into achievable activities and you know precisely which marketing tools will effectively engage your target audiences. Furthermore, there is a difference between integrated and tactical campaigns, so you easily shift between long-running/ strategic approaches and accurate approaches without losing sight of tangible results.
They ask
Marketing or a Business qualification;
Worked in Marketing for a minimum of 4 years;
Solid understanding of digital marketing processes and practice;
Campaign/project management skills;
Experience in email automation, CRM, CMS, Webinar, Social media, Microsoft Office (Excel, PowerPoint and Word).
They offer
A challenging international environment;
Enthusiastic colleagues who are eager to learn from each other;
A flexible and solution-oriented work place; where you work hard but also play hard;
A chance to further develop your marketing and creative skills;
You have the freedom to use your creative instinct.
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
Their marketing team in Wroclaw, Poland is seeking a Marketing Specialist who will take part of their creative endeavors. Are you the one who can deliver integrated digital marketing campaigns that will create the best digital lead generation they have ever seen? Do you like to increase our brand awareness and help us be the leading knowledge partner for potential customers? Join their team and apply now!
What you will do
You take responsibility for detailed activity planning and execution of strategic campaign activities, with timings and costs, to meet the objectives of marketing campaigns;
You deliver a full range of campaign elements for the duration of a campaign and can engage target groups.
You take ownership of tactical campaigns from definition to measurement of results, such as leads achieved;
You brief and co-ordinate internal and external parties for the production of campaign elements;
You can successfully execute assigned activities such as events, exhibitions, surveys and content management, which can also fall outside main campaign plans.
Your approach
You like to take initiative in the entire campaign process to meet all objectives. Together with your colleagues you come up with original campaign ideas, translate these into achievable activities and you know precisely which marketing tools will effectively engage your target audiences. Furthermore, there is a difference between integrated and tactical campaigns, so you easily shift between long-running/ strategic approaches and accurate approaches without losing sight of tangible results.
They ask
Marketing or a Business qualification;
Worked in Marketing for a minimum of 4 years;
Solid understanding of digital marketing processes and practice;
Campaign/project management skills;
Experience in email automation, CRM, CMS, Webinar, Social media, Microsoft Office (Excel, PowerPoint and Word).
They offer
A challenging international environment;
Enthusiastic colleagues who are eager to learn from each other;
A flexible and solution-oriented work place; where you work hard but also play hard;
A chance to further develop your marketing and creative skills;
You have the freedom to use your creative instinct.
To Apply: CV + Cover Letter
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Russian (or Slovenian) & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Russian (or Slovenian) & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in French & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in French & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage systems Fujitsu ETERNUS DX/SF , NetApp and Brocade and to perform technical support for Fujitsu and partner Storage systems HW and SW
Responsibilities
Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu, Brocade and NetApp Storage systems,
Resolution via spare part recommendation or SW fixes/workaround or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,
Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
Escalation to back level or vendor with provision of appropriate diagnose material from customers
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of customer requirements towards next levels/vendors
In critical customer situations and on special requirements out of countries on site support at customer site
Communication interface to local engineers /partners, provide technical documentation and information materials
Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Broad technical experience in service and/or development
Deep knowledge of storage systems and architecture in data centers, preferable from Fujitsu
Certifications for NetApp (NCDA) and Brocade would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, putting customer first
Professional communication and presentation skills
Self-motivated to continuously improve knowledge and keep skills up to date
Apr 18, 2024
Full time
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage systems Fujitsu ETERNUS DX/SF , NetApp and Brocade and to perform technical support for Fujitsu and partner Storage systems HW and SW
Responsibilities
Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu, Brocade and NetApp Storage systems,
Resolution via spare part recommendation or SW fixes/workaround or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7,
Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
Escalation to back level or vendor with provision of appropriate diagnose material from customers
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of customer requirements towards next levels/vendors
In critical customer situations and on special requirements out of countries on site support at customer site
Communication interface to local engineers /partners, provide technical documentation and information materials
Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Broad technical experience in service and/or development
Deep knowledge of storage systems and architecture in data centers, preferable from Fujitsu
Certifications for NetApp (NCDA) and Brocade would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, putting customer first
Professional communication and presentation skills
Self-motivated to continuously improve knowledge and keep skills up to date
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Apr 18, 2024
Full time
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Coordinating and managing services;
Translating business requirements into technical requirements and operational processes;
Coordinating implementation of new services and IT products;
Defining SLA’s for each service and component KPI’s;
Continuous communication with production teams and quality assurance;
Responsible for OLA’s with third parties;
Ensuring all necessary service operational documentation is created and managed;
Service monitoring and reporting.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- must have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.
Apr 18, 2024
Full time
For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Coordinating and managing services;
Translating business requirements into technical requirements and operational processes;
Coordinating implementation of new services and IT products;
Defining SLA’s for each service and component KPI’s;
Continuous communication with production teams and quality assurance;
Responsible for OLA’s with third parties;
Ensuring all necessary service operational documentation is created and managed;
Service monitoring and reporting.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- must have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan;
You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D;
You identify opportunities for service improvement;
You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT;
Fluent in the Eglish language;
You have good German/ French/ Dutch/ Swedish/ Norwegian language skills;
Experience with ERP software is an advantage;
Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan;
You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D;
You identify opportunities for service improvement;
You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT;
Fluent in the Eglish language;
You have good German/ French/ Dutch/ Swedish/ Norwegian language skills;
Experience with ERP software is an advantage;
Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
They are looking for a Lead Software Engineer for technical area in our Research & Development center in Wrocław, Poland. You will have the total code responsibility for a specified software area of the client products. The team is responsible for all the existing and new code within this area, and you will oversee their work. Do you like to supervise, guide and review architectural design and coding of all activities, including new development projects and non-trivial fixes? Join their center and apply now!
What you will do
Organize and perform quality related activities within the technical area of responsibility, including code reviews and scripted tests;
Together with the Chief Software Engineer and the other LSE, you will take decisions on code related activities and act as an advisory board towards the PSB and the TMG.
For Product Area/areas assigned, the Lead Software Engineer has total responsibility of all existing and new code.
Code issues include, but is not limited to:Coordinate startup / training of distributed development,
Main point of contact for cross-team/product family requests regarding technical challenges, Server code and SQL, Database , Modelling, SQL possibilities, etc., .NET code, Smart Client, X2 client code, ASP.NET Web API, Test Driven Development and continuous integration, TFS structure / Build related issues, Development environment and tools, Utilization and upgrades, Visual Studio, Upgrade of ABW code to new versions, ReSharper, Build City
New ABW release adoption
“Platform tools” – XmlDataBuilder, “Create Attribute” Checker, EntityGenerator etc.
3rd party products
Developer page
Reporting
Customization: VBA, ACT
Your approach
As a Lead Software Engineer, you like to analyze and create new code, and technology just makes you enthusiastic.To deliver the best products and service to all our customers worldwide, you work precisely and deliver high quality. Initiating new projects is part of who you are and you have a strong drive to achieve the best results in your projects, together with your team. In the entire process, you will not forget to share your ideas with your team members, and come up with advise regarding conducted tests and new possibilities of our software.
They ask
Minimum 5 year relevant programming experience;
Knowledge of object-oriented programming languages (C#, C++), .Net Framework, HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent;
The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design´s decisions;
Knowledge of agile development methodologies, including Scrum and Test Driven Development;
Good at interacting in English with your colleagues, both verbally and in writing.
Strong technical knowledge is preferred
Superior abilities in product architectural design and technical design methods (preferably UML).
They offer
An inspiring work environment in one of the biggest R&D centers in Poland;
An opportunity to grow, including working with the latest technology, trainings and financing technical certificates;
A knowledge sharing atmosphere and a team full of enthusiastic professionals;
English lessons in the company;
Private Medical Care - and they also want you to keep fit, so they provide you the following perks: Private Medical Care, Multisport card, group insurance, etc.
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
They are looking for a Lead Software Engineer for technical area in our Research & Development center in Wrocław, Poland. You will have the total code responsibility for a specified software area of the client products. The team is responsible for all the existing and new code within this area, and you will oversee their work. Do you like to supervise, guide and review architectural design and coding of all activities, including new development projects and non-trivial fixes? Join their center and apply now!
What you will do
Organize and perform quality related activities within the technical area of responsibility, including code reviews and scripted tests;
Together with the Chief Software Engineer and the other LSE, you will take decisions on code related activities and act as an advisory board towards the PSB and the TMG.
For Product Area/areas assigned, the Lead Software Engineer has total responsibility of all existing and new code.
Code issues include, but is not limited to:Coordinate startup / training of distributed development,
Main point of contact for cross-team/product family requests regarding technical challenges, Server code and SQL, Database , Modelling, SQL possibilities, etc., .NET code, Smart Client, X2 client code, ASP.NET Web API, Test Driven Development and continuous integration, TFS structure / Build related issues, Development environment and tools, Utilization and upgrades, Visual Studio, Upgrade of ABW code to new versions, ReSharper, Build City
New ABW release adoption
“Platform tools” – XmlDataBuilder, “Create Attribute” Checker, EntityGenerator etc.
3rd party products
Developer page
Reporting
Customization: VBA, ACT
Your approach
As a Lead Software Engineer, you like to analyze and create new code, and technology just makes you enthusiastic.To deliver the best products and service to all our customers worldwide, you work precisely and deliver high quality. Initiating new projects is part of who you are and you have a strong drive to achieve the best results in your projects, together with your team. In the entire process, you will not forget to share your ideas with your team members, and come up with advise regarding conducted tests and new possibilities of our software.
They ask
Minimum 5 year relevant programming experience;
Knowledge of object-oriented programming languages (C#, C++), .Net Framework, HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent;
The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design´s decisions;
Knowledge of agile development methodologies, including Scrum and Test Driven Development;
Good at interacting in English with your colleagues, both verbally and in writing.
Strong technical knowledge is preferred
Superior abilities in product architectural design and technical design methods (preferably UML).
They offer
An inspiring work environment in one of the biggest R&D centers in Poland;
An opportunity to grow, including working with the latest technology, trainings and financing technical certificates;
A knowledge sharing atmosphere and a team full of enthusiastic professionals;
English lessons in the company;
Private Medical Care - and they also want you to keep fit, so they provide you the following perks: Private Medical Care, Multisport card, group insurance, etc.
To Apply: CV + Cover Letter
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
Our client develops and provides its custumers with HR dedicated ERP system called TETA. Their Consultants works with over 2000 companies and institutions and they are a leader in Polish ERP market. As a Technical Consultant you will be responsible for system implementation and maintaining the word class customer service.
What you will do:
You will create dedicated reports.
You will design and build interfaces with other systems
You will prepare of WorkFlows
You will be responisible for data conversions
You will train client's administrators in the field of technical work
Your approach
Eager to learn new technologies
Communicative and helpful
Team spirit
Ability to focus on solutions instead of problems
Analytical and structured
They ask
Basic knowledge of SQL
Experience in working as a Technical Consultant will be an advantage
Knowledge of ERP systems will be a plus
They offer
Work with cutting edge technology
Stable employment with an attractive salary
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others
Sport and integration events
International work experience
Opportunity fo meeting people from various countries and cultures
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
Our client develops and provides its custumers with HR dedicated ERP system called TETA. Their Consultants works with over 2000 companies and institutions and they are a leader in Polish ERP market. As a Technical Consultant you will be responsible for system implementation and maintaining the word class customer service.
What you will do:
You will create dedicated reports.
You will design and build interfaces with other systems
You will prepare of WorkFlows
You will be responisible for data conversions
You will train client's administrators in the field of technical work
Your approach
Eager to learn new technologies
Communicative and helpful
Team spirit
Ability to focus on solutions instead of problems
Analytical and structured
They ask
Basic knowledge of SQL
Experience in working as a Technical Consultant will be an advantage
Knowledge of ERP systems will be a plus
They offer
Work with cutting edge technology
Stable employment with an attractive salary
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others
Sport and integration events
International work experience
Opportunity fo meeting people from various countries and cultures
To Apply: CV + Cover Letter
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
Their R&D team in Wroclaw, Poland is looking for a Software Engineer for technical area who will be responsible for delivering high quality code and contributes to the design and architectural decisions of the client software. Do you want to be part of a scrum team and contribute to the quality of the user stories; focusing on the need for clean and maintainable software? Are you ready to work with colleagues across Europe and to be exposed to different cultures? Join their team and apply now!
What you will do
You define the software structure as required and ensure it complies with the architectural vision and simplicity of the design rules;
You are in charge of writing unit tests and code for implementing user stories, while following the test driven development methodology;
You work from a scrum mindset and methodology: planning and grooming sessions during sprints; reviewing user stories and test cases;
You are able to analyze the root cause of defects in order to provide the most comprehensive fixes for every issue.
Your approach
As a Software Engineer you are passionate about high quality software solutions and motivated to help customers with the best fitted business solution. You contribute with your creativity and new ideas to the Client Business World software´s development and come up with new possibilities and improvements of the software. Due to your scrum mindset, you always help the team to determine the risks associated with an implementation.
They ask
Your knowledge of object-oriented programming languages (C#, C++), .Net Framework;HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent;
The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design's decisions;
Strong technical knowledge is preferred;
Knowledge of agile development methodologies, including Scrum and Test Driven Development;
Good at interacting in English with your colleagues, both verbally and in writing.
They offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
Their R&D team in Wroclaw, Poland is looking for a Software Engineer for technical area who will be responsible for delivering high quality code and contributes to the design and architectural decisions of the client software. Do you want to be part of a scrum team and contribute to the quality of the user stories; focusing on the need for clean and maintainable software? Are you ready to work with colleagues across Europe and to be exposed to different cultures? Join their team and apply now!
What you will do
You define the software structure as required and ensure it complies with the architectural vision and simplicity of the design rules;
You are in charge of writing unit tests and code for implementing user stories, while following the test driven development methodology;
You work from a scrum mindset and methodology: planning and grooming sessions during sprints; reviewing user stories and test cases;
You are able to analyze the root cause of defects in order to provide the most comprehensive fixes for every issue.
Your approach
As a Software Engineer you are passionate about high quality software solutions and motivated to help customers with the best fitted business solution. You contribute with your creativity and new ideas to the Client Business World software´s development and come up with new possibilities and improvements of the software. Due to your scrum mindset, you always help the team to determine the risks associated with an implementation.
They ask
Your knowledge of object-oriented programming languages (C#, C++), .Net Framework;HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent;
The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design's decisions;
Strong technical knowledge is preferred;
Knowledge of agile development methodologies, including Scrum and Test Driven Development;
Good at interacting in English with your colleagues, both verbally and in writing.
They offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
Our client develops and provides its custumers with HR dedicated ERP system called TETA. Their consultants works with over 2000 companies and institutions and they are a leader in Polish ERP market. As a Junior Technical Consultant you will be responsible for system implementation and maintaining the word class customer service.
What you will do:
You will be responsible for updating Oracle and MS SQL data bases
You will be in charge of updating UNIT4 applications
You will provide training and consultancy work
Your approach
Eager to learn new technologies
Communicative and helpful
Team spirit
Ability to focus on solutions instead of problems
Analytical and structured
They ask
Knowledge of ORACLE 11g/12c
Practical knowledge of PL/SQL
Knowledge of Microsoft Windows Server (2008/R2/2012/R2)
Knowledge of VMWARE, Hyper-V will be and advantage
Previous experience in working with Microsoft Active Directory will be a plus
Driving license
They offer
Work with cutting edge technology
Stable employment with an attractive salary
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others
Sport and integration events
International work experience
Opportunity fo meeting people from various countries and cultures
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
Our client develops and provides its custumers with HR dedicated ERP system called TETA. Their consultants works with over 2000 companies and institutions and they are a leader in Polish ERP market. As a Junior Technical Consultant you will be responsible for system implementation and maintaining the word class customer service.
What you will do:
You will be responsible for updating Oracle and MS SQL data bases
You will be in charge of updating UNIT4 applications
You will provide training and consultancy work
Your approach
Eager to learn new technologies
Communicative and helpful
Team spirit
Ability to focus on solutions instead of problems
Analytical and structured
They ask
Knowledge of ORACLE 11g/12c
Practical knowledge of PL/SQL
Knowledge of Microsoft Windows Server (2008/R2/2012/R2)
Knowledge of VMWARE, Hyper-V will be and advantage
Previous experience in working with Microsoft Active Directory will be a plus
Driving license
They offer
Work with cutting edge technology
Stable employment with an attractive salary
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others
Sport and integration events
International work experience
Opportunity fo meeting people from various countries and cultures
To Apply: CV + Cover Letter
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: • To administrate and maintain MS SQL Database Servers including tasks such as:
Scheduled jobs
Maintenance plans
Backups / Restores
Installations / Patching / Upgrading of MS SQL Database Servers
User Access Management (UAM)
• Incident, Service Request and Change Management activities – internal and external communication handled in English • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process • To escalate issues as necessary to deliver required service level • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Skills Required:
Knowledge of Windows Server environment (including Active Directory, Server Hardware, Clustering)
Extended knowledge of MS SQL (Structures, Concepts, Administration)
B2 level (or higher) of Spoken and Written English including technical vocabulary
Nice to have: knowledge of other Database Platforms (such as Oracle, MySQL, DB2)
Self-motivated team player with great communication skills and business understanding
What we offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sports cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enertainment floor
Fruits
…and the best free coffee in the city:)
Apr 18, 2024
Full time
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Tasks and responsibilities: • To administrate and maintain MS SQL Database Servers including tasks such as:
Scheduled jobs
Maintenance plans
Backups / Restores
Installations / Patching / Upgrading of MS SQL Database Servers
User Access Management (UAM)
• Incident, Service Request and Change Management activities – internal and external communication handled in English • To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service • To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement • To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process • To escalate issues as necessary to deliver required service level • Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements. Skills Required:
Knowledge of Windows Server environment (including Active Directory, Server Hardware, Clustering)
Extended knowledge of MS SQL (Structures, Concepts, Administration)
B2 level (or higher) of Spoken and Written English including technical vocabulary
Nice to have: knowledge of other Database Platforms (such as Oracle, MySQL, DB2)
Self-motivated team player with great communication skills and business understanding
What we offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sports cards, lunch subsidy, integration events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Enertainment floor
Fruits
…and the best free coffee in the city:)
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Hungarian & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Hungarian & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Responsible for defining and driving the EMEIA strategy and roadmap for the infrastructure service portfolio area. Fulfil Solution Lead role within project delivery dependant on bandwith.
Key accountabilities:
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Project and resource management experience
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Technical skills: Broad technical background in a number of the following infrastructure services areas:
Network technologies and services WAN, LAN, WiFi, DNS, DHCP, VioP, IP Telephony
Data Centre Solutions - hosting platforms, virtualisation, storage, backup, archive,
Enterprise Management Solutions
Operating Systems Windows/Linux
Databases SQL, Oracle
Identity & Access Management – Active Directory, ADFS, PKI.
Client Technologies - workstation, mobile
Microsoft Infrastructure Applications – Exchange, Outlook, Lync/Skype for Business, SharePoint
Solution Design including Infrastructure Solution Design & Build methodologies
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Apr 18, 2024
Full time
Job Description/Purpose: Responsible for defining and driving the EMEIA strategy and roadmap for the infrastructure service portfolio area. Fulfil Solution Lead role within project delivery dependant on bandwith.
Key accountabilities:
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Project and resource management experience
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Technical skills: Broad technical background in a number of the following infrastructure services areas:
Network technologies and services WAN, LAN, WiFi, DNS, DHCP, VioP, IP Telephony
Data Centre Solutions - hosting platforms, virtualisation, storage, backup, archive,
Enterprise Management Solutions
Operating Systems Windows/Linux
Databases SQL, Oracle
Identity & Access Management – Active Directory, ADFS, PKI.
Client Technologies - workstation, mobile
Microsoft Infrastructure Applications – Exchange, Outlook, Lync/Skype for Business, SharePoint
Solution Design including Infrastructure Solution Design & Build methodologies
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Job description/Purpose
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement .
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Skills Required
Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting)
Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
Apr 18, 2024
Full time
Job description/Purpose
Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement .
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Skills Required
Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting)
Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary
