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Job description/Purpose Job purpose is to provide deep technical expertise for remote support of high complex IT solutions at customers located in different European countries and to perform back level support  for Intel based Fujitsu PRIMERGY Servers Responsibilities Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology Interface to product development for problem escalation, root cause analysis and problem resolution verification Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of technical support and development, participation in standby shifts 24x7 Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s): Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience: Professional experience with multi years in service and/or development Expert knowledge of Intel based servers architecture in data centers, preferable from Fujitsu Expert knowledge of MS server (2008R2/2012R2) and Redhat/Suse Linux Expert knowledge of Intel based server components (RAID, network, drivers…) Up to date certifications for Microsoft (MCSA, MCSE) and Linux (RHCSA) Soft Skills: Work in international virtual teams and departments, professional customer contact and presentation skills Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, put customer first Self-motivated to continuously improve knowledge and keep skills up to date

For our client, we are looking for an IT Consultant. As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services. TASK: Work on projects for Internal company and external clients; Provide 3rd level of network support; Design and manage network environment; Migrate, upgrade and maintain IT Systems; Analyze and improve existing solutions; Document implemented systems; Contributing to internal initiatives and activities; Developing own knowledge and expertise. SKILLS & EXPERIENCE: Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years; An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS; Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i; High standards in both written and spoken English (min. B2 level – work proficiency); Willingness to co-operate with others as a TEAM member; Multi-tasking capabilities; High level of work ethics, self & time management. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certifications paths; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

For our client, we are looking for a: As IT Supporter you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Danish; High standards in both written and spoken English (min. B2 level – work proficiency); Documented work experience in IT as 1st line of support or equivalent; Documented IT competencies; Willingness to participate in shift work system; • Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certification path; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST. SCOPE OF TASKS: Analyzing Clients processes and deciding the right solution matching the work process with current requirements; CRM system implementation and customization; Registering issues and reporting; Trainings for Clients if needed. SKILLS & EXPERIENCE: +2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments; At least 2 full life cycle implementations; Strong CRM configuration experience ; Understanding of the service, sales and marketing capabilities of CRM including workflows; Comfortable running requirements gathering meetings and scoping sessions for CRM projects; Skilled at developing technical specifications and designing solutions to meet the requirements; Strong communication and problem-solving skills; Ability to manage multiple projects/clients simultaneously; Experience working with business users understand and document detailed requirements; Experience recommending process improvements according to best practices; Strong presentation and communication skills (both oral and written); Ability and willingness to travel as needed; Fluent English is a must : both written and spoken (second language is a plus); NICE TO HAVE’S: Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration; Experience with JavaScript and HTML; Previous consulting experience; Microsoft Certification(s). WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL /Prince2/ Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.

For our client, they are currently recruiting for a ACCOUNTING DEPARTMENT ASSISTANT, RESPONSIBILITIES: Documents scanning and archiving; Support and active participation in the ongoing tasks of the financial and accounting department; Caring for proper circulation of accounting documents; Entering data into the finance – accounting system (accounting of bank statements, purchasing documents); Accounting business expenses of employees in accordance with the requirements of the company and the law.  DESIRED SKILLS AND QUALIFICATIONS: Student of last year studies in finance, accounting or education degree in this field; Very good command of MS Excel; The desire to start working in the Accounting or Controlling Department at the company with international structure; Very good knowledge of English – min. B2 level; Responsibility, accuracy and thoroughness; Good organization of work; Experience in accounting or controlling- would be an asset;  THEY OFFER: Full-time, direct-hire opportunity; Attractive financial compensation; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; We are a start-up so we offer the possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits.

Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support.  Responsibilities Works  within  a  team  supporting  end  users with technical queries Provides   internal   toolset   training   and   takes ownership around queries Develops  an  understanding  of  the  customers’ environment and service delivery requirements Follows  established  processes  and  recommends improvements to these as appropriate Takes ownership for listening to and understanding the customer’s problem Uses  relevant  information  to  diagnose  and to resolve or enable resolution in a timely manner Escalates  issues  as  necessary  to  deliver  required SLA Acts as an effective and helpful member of the team, demonstrating initiative Skills required Excellent verbal  and  written  language  skills  in English Advanced  Knowledge  of  Microsoft  Windows 7/8, Microsoft Office Knowledge    of    Networking,    VPNs,    WIFI, VDI environments Excellent approach to business model and workingunder SLA requirements Strong     customer     relationship     and     excellent problem solving Excellent communication and team work Drive and determination Initiative to constantly improve solution methods Flexible approach and working well under pressure Time management Ability to prioritise tasks We offer An   interesting   job   in   one   of   the   largest   IT companies Challenging work environment Various trainings Highly motivated team and international corporate culture Private medical care and other benefits

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Italian; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits 

For our client, they are currently recruiting for a Software Tester. As part of the Project Team you will be responsible for the testing support/solutions for various applications. You will work in a team environment, as well as independently in driving results across multiple projects at different phases of development/testing. SCOPE OF TASKS: Understanding test requirements, design and the execution of test cases; Detect software failures so that defects may be discovered and corrected. Running manual and automated tests; Analyzing and reporting test outcomes; Cooperating closely with project members; Provide application instructions for users. SKILLS & EXPERIENCE: Proven experience with creating and executing manual test cases; Familiar with Agile Development Best Practices is a plus; Analytical mindset; Accuracy, inquisitiveness and patience; Critical approach and constructive skepticism; A natural curiosity; Good writing skills (for documenting the process); Good communications and consultancy skills; The ability to work in a team and as an individual; Very good English is a must: both written and spoken . THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL /Prince2/ Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.

JOB DESCRIPTION: As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.   Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware. RESPONSIBILITIES: Provide professional and courteous technical support via chat, email, and telephone to clients; Remotely troubleshoot and repair client issues using suite of support utilities; Visit Professional and Select clients to provide onsite support (when needed); Accurately document your work in Help Desk ticketing system; Clearly communicate expectations from and to clients. JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES: High standards in both written and spoken English (min. B2 level – work proficiency); Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent; Working experience in and knowledge of Mac operating systems – client, server architecture; Ability to “Own The Problem”; Desire to work within a team-oriented, collaborative environment. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; We are a start-up so we offer the possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

For our client, they are currently recruiting for a CRM IMPLEMENTATION CONSULTANT, SCOPE OF DUTIES: Conduction of implementation, consultations and trainings in the field of CRM solutions; Advising clients on CRM solutions in the accomplishment of key projects; Cooperation with client project teams(support, development)in designing and implementing solutions; Proactive cooperation with internal sales department; Technical support of users- the second and third line of support; Creating and caring about the quality of project documentation. DESIRED SKILLS AND QUALIFICATIONS: Experience in technical support of CRM systems; Basics of Microsoft Active Directory (including DNS, DHCP); Practical knowledge of Microsoft Windows Server-based on experience; Practical knowledge of Microsoft SQL and IIS-based on experience; English level min.B2 level- work proficiency; Knowledge of VMware ESXi, T-SQL- would be an asset. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; ITIL and Microsoft certification; Benefits package (MultiSport and/or Enel-med cards); Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Friendly atmosphere; Well equipped kitchen with various delicious coffee, tea and fruits.

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Spanish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose: Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department. Responsibilities: To administrate and maintain SCCM and SCOM environment including tasks such as: OSD Task Sequence management Windows image handling Applications/Updates deployment SCCM reporting Setting overrides and custom configuration SCOM Management Packs installation Incident, Service Request and Change Management activities – internal and external communication handled in English To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process To escalate issues as necessary to deliver required service level Skills Required:               Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching) Excellent knowledge of MS SCOM 2012 Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012) Knowledge of App-V will be an asset Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V) Self-motivated, team player with great communication skills and business understanding B2 level (or higher) of Spoken and Written English including technical vocabulary

For our client, they are currently recruiting for a IT SUPPORT SPECIALIST, SCOPE OF DUTIES: Technical support of users - the second and third line of support; Analysis and creation of solutions based on T-SQL language; Installation, configuration and maintenance of CRM systems based on MS (AD, IIS, MSSQL); Creating and caring about the quality of project documentation. DESIRED SKILLS AND QUALIFICATIONS: Basics of Microsoft Active Directory (including DNS, DHCP); Practical knowledge of Microsoft Windows Server-based on experience; Practical knowledge of Microsoft SQL and IIS-based on experience; English level min.B2 level- work proficiency; Knowledge of VMwareESXi, T-SQL – would be an asset. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; ITIL and Microsoft certification; Benefits package (MultiSport and/or Enel-med cards); Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Friendly atmosphere; Well equipped kitchen with various delicious coffee, tea and fruits.

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Danish ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

  For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems. TASKS:   Be in charge of running and managing the Contact Center daily; Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times; Evaluate the support team’s resource availability and manage scheduling for all onsite visits; Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer; Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring; Understand all organization’s products, services, procedures and guidelines and communicate same to all team members; Monitor all calls to ensure that due procedures and quality standards are strictly adhered to; Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk; Keep up with trends and happenings in the industry and ensuring adherence to industry standards; Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times; Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. SKILLS & EXPERIENCE: Ideally:  2-3 years of professional experience as Contact Center Team Leader/ Manager  or similar in client facing roles relating to Contact Center; Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification; Ability to deal with customers at all levels through an approachable and customer focused awareness; Customer focused, but with firm and proactive management style; Experience in managing life cycle of incidents through to conclusion; Experience in measuring, monitoring and optimizing KPI’s & conversions; Experience in providing coaching and mentoring to the team; Ability to handle and prioritize multiple tasks; Fluent English is a must : both written and spoken (second language is a plus); ITIL Certification- nice to have. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL / Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken German ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer: Challenging work environment Highly motivated team and international corporate culture Full-time job Competitive salary Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more Location in city center next to Zrodliska Park and Ksiezy Mlyn   Skills required:  •    BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage •    Experience in Accounts Receivable processes is an advantage •     Excellent business English  (oral and written skills) across finance organization •     Fluent communication skills in German  •    Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment •    SSC experience an advantage •    Strong interpersonal skills •    Able to work as part of a team •    Ability to work under time pressures •    Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable •    Strong knowledge of Windows Office (Excel) Key accountabilities: •    Maintain customer/concessionaire master data •    Process customer credit •    Invoice customer •    Support store closing process •    Invoice supplier/concessionaire/others •    Process accounts receivable •    Dunning •    Settlement of later income