For our client, we are looking for a IT CONSULTANT – 3rd level support
As IT Consultant you will be responsible for providing 3rd line support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will evaluate the design and effectiveness of Clients organization’s computer systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of support;
Design Windows Server environment;
Prepare technical part of projects with road maps;
Manage Virtual infrastructure;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Finding new and innovative solutions to problems not covered by SOPs;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as IT Specialist or equivalent – min. 5 years;
An expert level on one or more of technologies: Microsoft Windows Server, Hyper-V, VMware, Active Directory, File Servers, Print Services, Backup & disaster recovery, WSUS, GPO, Power Shell;
High standards in both written and spoken English (min. B2 level – work proficiency);
Certified as MCP, MCSA, MCSE, MCT, VMware – preferably;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
TEHY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications ITIL/Microsoft;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Dec 27, 2022
Full time
For our client, we are looking for a IT CONSULTANT – 3rd level support
As IT Consultant you will be responsible for providing 3rd line support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will evaluate the design and effectiveness of Clients organization’s computer systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of support;
Design Windows Server environment;
Prepare technical part of projects with road maps;
Manage Virtual infrastructure;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Finding new and innovative solutions to problems not covered by SOPs;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as IT Specialist or equivalent – min. 5 years;
An expert level on one or more of technologies: Microsoft Windows Server, Hyper-V, VMware, Active Directory, File Servers, Print Services, Backup & disaster recovery, WSUS, GPO, Power Shell;
High standards in both written and spoken English (min. B2 level – work proficiency);
Certified as MCP, MCSA, MCSE, MCT, VMware – preferably;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
TEHY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications ITIL/Microsoft;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
Dec 27, 2022
Full time
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
For our client, we are looking for a IT Customer Supporter with Danish
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Danish and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits
Dec 27, 2022
Full time
For our client, we are looking for a IT Customer Supporter with Danish
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Danish and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits
For our client, we are looking for an IT Consultant.
As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of network support;
Design and manage network environment;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years;
An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS;
Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i;
High standards in both written and spoken English (min. B2 level – work proficiency);
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications paths;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Dec 27, 2022
Full time
For our client, we are looking for an IT Consultant.
As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of network support;
Design and manage network environment;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years;
An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS;
Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i;
High standards in both written and spoken English (min. B2 level – work proficiency);
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications paths;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a:
As IT Supporter you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st line of support or equivalent;
Documented IT competencies;
Willingness to participate in shift work system; • Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Dec 27, 2022
Full time
For our client, we are looking for a:
As IT Supporter you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st line of support or equivalent;
Documented IT competencies;
Willingness to participate in shift work system; • Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
Dec 27, 2022
Full time
Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support. Responsibilities
Works within a team supporting end users with technical queries
Provides internal toolset training and takes ownership around queries
Develops an understanding of the customers’ environment and service delivery requirements
Follows established processes and recommends improvements to these as appropriate
Takes ownership for listening to and understanding the customer’s problem
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner
Escalates issues as necessary to deliver required SLA
Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
Excellent verbal and written language skills in English
Advanced Knowledge of Microsoft Windows 7/8, Microsoft Office
Knowledge of Networking, VPNs, WIFI, VDI environments
Excellent approach to business model and workingunder SLA requirements
Strong customer relationship and excellent problem solving
Excellent communication and team work
Drive and determination
Initiative to constantly improve solution methods
Flexible approach and working well under pressure
Time management
Ability to prioritise tasks
We offer
An interesting job in one of the largest IT companies
Challenging work environment
Various trainings
Highly motivated team and international corporate culture
Private medical care and other benefits
For our client, they are currently recruiting for a ACCOUNTING DEPARTMENT ASSISTANT,
RESPONSIBILITIES:
Documents scanning and archiving;
Support and active participation in the ongoing tasks of the financial and accounting department;
Caring for proper circulation of accounting documents;
Entering data into the finance – accounting system (accounting of bank statements, purchasing documents);
Accounting business expenses of employees in accordance with the requirements of the company and the law.
DESIRED SKILLS AND QUALIFICATIONS:
Student of last year studies in finance, accounting or education degree in this field;
Very good command of MS Excel;
The desire to start working in the Accounting or Controlling Department at the company with international structure;
Very good knowledge of English – min. B2 level;
Responsibility, accuracy and thoroughness;
Good organization of work;
Experience in accounting or controlling- would be an asset;
THEY OFFER:
Full-time, direct-hire opportunity;
Attractive financial compensation;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits.
Dec 27, 2022
Full time
For our client, they are currently recruiting for a ACCOUNTING DEPARTMENT ASSISTANT,
RESPONSIBILITIES:
Documents scanning and archiving;
Support and active participation in the ongoing tasks of the financial and accounting department;
Caring for proper circulation of accounting documents;
Entering data into the finance – accounting system (accounting of bank statements, purchasing documents);
Accounting business expenses of employees in accordance with the requirements of the company and the law.
DESIRED SKILLS AND QUALIFICATIONS:
Student of last year studies in finance, accounting or education degree in this field;
Very good command of MS Excel;
The desire to start working in the Accounting or Controlling Department at the company with international structure;
Very good knowledge of English – min. B2 level;
Responsibility, accuracy and thoroughness;
Good organization of work;
Experience in accounting or controlling- would be an asset;
THEY OFFER:
Full-time, direct-hire opportunity;
Attractive financial compensation;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST.
SCOPE OF TASKS:
Analyzing Clients processes and deciding the right solution matching the work process with current requirements;
CRM system implementation and customization;
Registering issues and reporting;
Trainings for Clients if needed.
SKILLS & EXPERIENCE:
+2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments;
At least 2 full life cycle implementations;
Strong CRM configuration experience ;
Understanding of the service, sales and marketing capabilities of CRM including workflows;
Comfortable running requirements gathering meetings and scoping sessions for CRM projects;
Skilled at developing technical specifications and designing solutions to meet the requirements;
Strong communication and problem-solving skills;
Ability to manage multiple projects/clients simultaneously;
Experience working with business users understand and document detailed requirements;
Experience recommending process improvements according to best practices;
Strong presentation and communication skills (both oral and written);
Ability and willingness to travel as needed;
Fluent English is a must : both written and spoken (second language is a plus);
NICE TO HAVE’S:
Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration;
Experience with JavaScript and HTML;
Previous consulting experience;
Microsoft Certification(s).
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL /Prince2/ Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
Dec 27, 2022
Full time
For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST.
SCOPE OF TASKS:
Analyzing Clients processes and deciding the right solution matching the work process with current requirements;
CRM system implementation and customization;
Registering issues and reporting;
Trainings for Clients if needed.
SKILLS & EXPERIENCE:
+2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments;
At least 2 full life cycle implementations;
Strong CRM configuration experience ;
Understanding of the service, sales and marketing capabilities of CRM including workflows;
Comfortable running requirements gathering meetings and scoping sessions for CRM projects;
Skilled at developing technical specifications and designing solutions to meet the requirements;
Strong communication and problem-solving skills;
Ability to manage multiple projects/clients simultaneously;
Experience working with business users understand and document detailed requirements;
Experience recommending process improvements according to best practices;
Strong presentation and communication skills (both oral and written);
Ability and willingness to travel as needed;
Fluent English is a must : both written and spoken (second language is a plus);
NICE TO HAVE’S:
Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration;
Experience with JavaScript and HTML;
Previous consulting experience;
Microsoft Certification(s).
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL /Prince2/ Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a IT SUPPORT SPECIALIST, SCOPE OF DUTIES:
Technical support of users - the second and third line of support;
Analysis and creation of solutions based on T-SQL language;
Installation, configuration and maintenance of CRM systems based on MS (AD, IIS, MSSQL);
Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Basics of Microsoft Active Directory (including DNS, DHCP);
Practical knowledge of Microsoft Windows Server-based on experience;
Practical knowledge of Microsoft SQL and IIS-based on experience;
English level min.B2 level- work proficiency;
Knowledge of VMwareESXi, T-SQL – would be an asset.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
ITIL and Microsoft certification;
Benefits package (MultiSport and/or Enel-med cards);
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Friendly atmosphere;
Well equipped kitchen with various delicious coffee, tea and fruits.
Dec 27, 2022
Full time
For our client, they are currently recruiting for a IT SUPPORT SPECIALIST, SCOPE OF DUTIES:
Technical support of users - the second and third line of support;
Analysis and creation of solutions based on T-SQL language;
Installation, configuration and maintenance of CRM systems based on MS (AD, IIS, MSSQL);
Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Basics of Microsoft Active Directory (including DNS, DHCP);
Practical knowledge of Microsoft Windows Server-based on experience;
Practical knowledge of Microsoft SQL and IIS-based on experience;
English level min.B2 level- work proficiency;
Knowledge of VMwareESXi, T-SQL – would be an asset.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
ITIL and Microsoft certification;
Benefits package (MultiSport and/or Enel-med cards);
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Friendly atmosphere;
Well equipped kitchen with various delicious coffee, tea and fruits.
JOB DESCRIPTION:
As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware.
RESPONSIBILITIES:
Provide professional and courteous technical support via chat, email, and telephone to clients;
Remotely troubleshoot and repair client issues using suite of support utilities;
Visit Professional and Select clients to provide onsite support (when needed);
Accurately document your work in Help Desk ticketing system;
Clearly communicate expectations from and to clients.
JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES:
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent;
Working experience in and knowledge of Mac operating systems – client, server architecture;
Ability to “Own The Problem”;
Desire to work within a team-oriented, collaborative environment.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Dec 27, 2022
Full time
JOB DESCRIPTION:
As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware.
RESPONSIBILITIES:
Provide professional and courteous technical support via chat, email, and telephone to clients;
Remotely troubleshoot and repair client issues using suite of support utilities;
Visit Professional and Select clients to provide onsite support (when needed);
Accurately document your work in Help Desk ticketing system;
Clearly communicate expectations from and to clients.
JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES:
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent;
Working experience in and knowledge of Mac operating systems – client, server architecture;
Ability to “Own The Problem”;
Desire to work within a team-oriented, collaborative environment.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Job description/Purpose
Job purpose is to provide deep technical expertise for remote support of high complex IT solutions at customers located in different European countries and to perform back level support for Intel based Fujitsu PRIMERGY Servers
Responsibilities
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Expert knowledge of Intel based servers architecture in data centers, preferable from Fujitsu
Expert knowledge of MS server (2008R2/2012R2) and Redhat/Suse Linux
Expert knowledge of Intel based server components (RAID, network, drivers…)
Up to date certifications for Microsoft (MCSA, MCSE) and Linux (RHCSA)
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Self-motivated to continuously improve knowledge and keep skills up to date
Dec 27, 2022
Full time
Job description/Purpose
Job purpose is to provide deep technical expertise for remote support of high complex IT solutions at customers located in different European countries and to perform back level support for Intel based Fujitsu PRIMERGY Servers
Responsibilities
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Expert knowledge of Intel based servers architecture in data centers, preferable from Fujitsu
Expert knowledge of MS server (2008R2/2012R2) and Redhat/Suse Linux
Expert knowledge of Intel based server components (RAID, network, drivers…)
Up to date certifications for Microsoft (MCSA, MCSE) and Linux (RHCSA)
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Self-motivated to continuously improve knowledge and keep skills up to date
For our client, they are currently recruiting for a CRM IMPLEMENTATION CONSULTANT, SCOPE OF DUTIES:
Conduction of implementation, consultations and trainings in the field of CRM solutions;
Advising clients on CRM solutions in the accomplishment of key projects;
Cooperation with client project teams(support, development)in designing and implementing solutions;
Proactive cooperation with internal sales department;
Technical support of users- the second and third line of support;
Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Experience in technical support of CRM systems;
Basics of Microsoft Active Directory (including DNS, DHCP);
Practical knowledge of Microsoft Windows Server-based on experience;
Practical knowledge of Microsoft SQL and IIS-based on experience;
English level min.B2 level- work proficiency;
Knowledge of VMware ESXi, T-SQL- would be an asset.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
ITIL and Microsoft certification;
Benefits package (MultiSport and/or Enel-med cards);
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Friendly atmosphere;
Well equipped kitchen with various delicious coffee, tea and fruits.
Dec 27, 2022
Full time
For our client, they are currently recruiting for a CRM IMPLEMENTATION CONSULTANT, SCOPE OF DUTIES:
Conduction of implementation, consultations and trainings in the field of CRM solutions;
Advising clients on CRM solutions in the accomplishment of key projects;
Cooperation with client project teams(support, development)in designing and implementing solutions;
Proactive cooperation with internal sales department;
Technical support of users- the second and third line of support;
Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Experience in technical support of CRM systems;
Basics of Microsoft Active Directory (including DNS, DHCP);
Practical knowledge of Microsoft Windows Server-based on experience;
Practical knowledge of Microsoft SQL and IIS-based on experience;
English level min.B2 level- work proficiency;
Knowledge of VMware ESXi, T-SQL- would be an asset.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
ITIL and Microsoft certification;
Benefits package (MultiSport and/or Enel-med cards);
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Friendly atmosphere;
Well equipped kitchen with various delicious coffee, tea and fruits.
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Italian;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Dec 27, 2022
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Italian;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Spanish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Dec 27, 2022
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Spanish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
For our client, they are currently recruiting for a Software Tester. As part of the Project Team you will be responsible for the testing support/solutions for various applications. You will work in a team environment, as well as independently in driving results across multiple projects at different phases of development/testing.
SCOPE OF TASKS:
Understanding test requirements, design and the execution of test cases;
Detect software failures so that defects may be discovered and corrected.
Running manual and automated tests;
Analyzing and reporting test outcomes;
Cooperating closely with project members;
Provide application instructions for users.
SKILLS & EXPERIENCE:
Proven experience with creating and executing manual test cases;
Familiar with Agile Development Best Practices is a plus;
Analytical mindset;
Accuracy, inquisitiveness and patience;
Critical approach and constructive skepticism;
A natural curiosity;
Good writing skills (for documenting the process);
Good communications and consultancy skills;
The ability to work in a team and as an individual;
Very good English is a must: both written and spoken .
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL /Prince2/ Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
Dec 27, 2022
Full time
For our client, they are currently recruiting for a Software Tester. As part of the Project Team you will be responsible for the testing support/solutions for various applications. You will work in a team environment, as well as independently in driving results across multiple projects at different phases of development/testing.
SCOPE OF TASKS:
Understanding test requirements, design and the execution of test cases;
Detect software failures so that defects may be discovered and corrected.
Running manual and automated tests;
Analyzing and reporting test outcomes;
Cooperating closely with project members;
Provide application instructions for users.
SKILLS & EXPERIENCE:
Proven experience with creating and executing manual test cases;
Familiar with Agile Development Best Practices is a plus;
Analytical mindset;
Accuracy, inquisitiveness and patience;
Critical approach and constructive skepticism;
A natural curiosity;
Good writing skills (for documenting the process);
Good communications and consultancy skills;
The ability to work in a team and as an individual;
Very good English is a must: both written and spoken .
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL /Prince2/ Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
Job Description/Purpose:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities:
To administrate and maintain SCCM and SCOM environment including tasks such as:
OSD Task Sequence management
Windows image handling
Applications/Updates deployment
SCCM reporting
Setting overrides and custom configuration
SCOM Management Packs installation
Incident, Service Request and Change Management activities – internal and external communication handled in English
To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
To escalate issues as necessary to deliver required service level
Skills Required:
Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching)
Excellent knowledge of MS SCOM 2012
Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge of App-V will be an asset
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V)
Self-motivated, team player with great communication skills and business understanding
B2 level (or higher) of Spoken and Written English including technical vocabulary
Dec 27, 2022
Full time
Job Description/Purpose:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities:
To administrate and maintain SCCM and SCOM environment including tasks such as:
OSD Task Sequence management
Windows image handling
Applications/Updates deployment
SCCM reporting
Setting overrides and custom configuration
SCOM Management Packs installation
Incident, Service Request and Change Management activities – internal and external communication handled in English
To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
To escalate issues as necessary to deliver required service level
Skills Required:
Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching)
Excellent knowledge of MS SCOM 2012
Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge of App-V will be an asset
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V)
Self-motivated, team player with great communication skills and business understanding
B2 level (or higher) of Spoken and Written English including technical vocabulary
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on Storage Solutions on Linux OS/Open Source SW and to perform backlevel support for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions
Responsibilities:
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements.
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers.
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions.
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Profound knowledge of network software, shell scripting, Storage and Server
Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu
Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Professional communication and presentation skills
Self motivated to continuously improve knowledge and keep skills up to date
Dec 27, 2022
Full time
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on Storage Solutions on Linux OS/Open Source SW and to perform backlevel support for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions
Responsibilities:
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements.
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers.
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions.
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Profound knowledge of network software, shell scripting, Storage and Server
Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu
Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Professional communication and presentation skills
Self motivated to continuously improve knowledge and keep skills up to date
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
Dec 27, 2022
Full time
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems.
TASKS:
Be in charge of running and managing the Contact Center daily;
Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times;
Evaluate the support team’s resource availability and manage scheduling for all onsite visits;
Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer;
Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring;
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members;
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to;
Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk;
Keep up with trends and happenings in the industry and ensuring adherence to industry standards;
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times;
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
SKILLS & EXPERIENCE:
Ideally: 2-3 years of professional experience as Contact Center Team Leader/ Manager or similar in client facing roles relating to Contact Center;
Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification;
Ability to deal with customers at all levels through an approachable and customer focused awareness;
Customer focused, but with firm and proactive management style;
Experience in managing life cycle of incidents through to conclusion;
Experience in measuring, monitoring and optimizing KPI’s & conversions;
Experience in providing coaching and mentoring to the team;
Ability to handle and prioritize multiple tasks;
Fluent English is a must : both written and spoken (second language is a plus);
ITIL Certification- nice to have.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL / Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
Dec 27, 2022
Full time
For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems.
TASKS:
Be in charge of running and managing the Contact Center daily;
Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times;
Evaluate the support team’s resource availability and manage scheduling for all onsite visits;
Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer;
Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring;
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members;
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to;
Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk;
Keep up with trends and happenings in the industry and ensuring adherence to industry standards;
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times;
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
SKILLS & EXPERIENCE:
Ideally: 2-3 years of professional experience as Contact Center Team Leader/ Manager or similar in client facing roles relating to Contact Center;
Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification;
Ability to deal with customers at all levels through an approachable and customer focused awareness;
Customer focused, but with firm and proactive management style;
Experience in managing life cycle of incidents through to conclusion;
Experience in measuring, monitoring and optimizing KPI’s & conversions;
Experience in providing coaching and mentoring to the team;
Ability to handle and prioritize multiple tasks;
Fluent English is a must : both written and spoken (second language is a plus);
ITIL Certification- nice to have.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL / Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Portuguese & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Dec 27, 2022
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Portuguese & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
