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Manning Publications Poland
Sep 20, 2016
Part time
Manning Publications seeks a Staff Technical Editor to work with our editors and book authors to create high quality manuscripts, on time.  Primary duties: Research new software technologies Assist editors with technical questions Assist authors and editors with creating pedagogically sound teaching materials Assess manuscripts for technical accuracy and pedagogical soundness Maintain and enhance training materials for authors and editors Requirements: A degree in Computer Science or equivalent experience in IT Available for a minimum of 20 hours per week (primarily during U.S. business hours) Strong project and time-management skills Excellent writing skills and communication skills in general. In English. Experience in a book publishing environment would be a plus. Email your resume and cover letter to ozha@manning.com with ste-web in the subject line.
jobPOLAND Warsaw, , Poland
Sep 14, 2016
Full time
For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST. SCOPE OF TASKS: Analyzing Clients processes and deciding the right solution matching the work process with current requirements;CRM system implementation and customization;Registering issues and reporting;Trainings for Clients if needed. SKILLS & EXPERIENCE: +2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments;At least 2 full life cycle implementations;Strong CRM configuration experience;Understanding of the service, sales and marketing capabilities of CRM including workflows;Comfortable running requirements gathering meetings and scoping sessions for CRM projects;Skilled at developing technical specifications and designing solutions to meet the requirements;Strong communication and problem-solving skills;Ability to manage multiple projects/clients simultaneously;Experience working with business users understand and document detailed requirements;Experience recommending process improvements according to best practices;Strong presentation and communication skills (both oral and written);Ability and willingness to travel as needed;Fluent English is a must: both written and spoken (second language is a plus); NICE TO HAVE’S: Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration;Experience with JavaScript and HTML;Previous consulting experience;Microsoft Certification(s). WE OFFER: Attractive financial compensation;Full-time, direct-hire opportunity;Benefits package;ITIL /Prince2/ Microsoft certifications ;Ability to work with enterprise solutions and services;Ability to work in international and multicultural environment;Well equipped kitchen with various delicious coffee, tea and fruits.
jobPOLAND Warsaw, , Poland
Sep 14, 2016
Full time
For our client, they are currently recruiting for a Software Tester. As part of the Project Team you will be responsible for the testing support/solutions for various applications. You will work in a team environment, as well as independently in driving results across multiple projects at different phases of development/testing. SCOPE OF TASKS: Understanding test requirements, design and the execution of test cases;Detect software failures so that defects may be discovered and corrected.Running manual and automated tests;Analyzing and reporting test outcomes;Cooperating closely with project members;Provide application instructions for users. SKILLS & EXPERIENCE: Proven experience with creating and executing manual test cases;Familiar with Agile Development Best Practices is a plus;Analytical mindset;Accuracy, inquisitiveness and patience;Critical approach and constructive skepticism;A natural curiosity;Good writing skills (for documenting the process);Good communications and consultancy skills;The ability to work in a team and as an individual;Very good English is a must: both written and spoken. THEY OFFER: Attractive financial compensation;Full-time, direct-hire opportunity;Benefits package;ITIL /Prince2/ Microsoft certifications ;Ability to work with enterprise solutions and services;Ability to work in international and multicultural environment;Well equipped kitchen with various delicious coffee, tea and fruits.
jobPOLAND Warsaw, , Poland
Sep 14, 2016
Full time
  For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems. TASKS:   Be in charge of running and managing the Contact Center daily;Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times;Evaluate the support team’s resource availability and manage scheduling for all onsite visits;Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer;Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring;Understand all organization’s products, services, procedures and guidelines and communicate same to all team members;Monitor all calls to ensure that due procedures and quality standards are strictly adhered to;Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk;Keep up with trends and happenings in the industry and ensuring adherence to industry standards;Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times;Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.SKILLS & EXPERIENCE: Ideally: 2-3 years of professional experience as Contact Center Team Leader/ Manager or similar in client facing roles relating to Contact Center;Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification;Ability to deal with customers at all levels through an approachable and customer focused awareness;Customer focused, but with firm and proactive management style;Experience in managing life cycle of incidents through to conclusion;Experience in measuring, monitoring and optimizing KPI’s & conversions;Experience in providing coaching and mentoring to the team;Ability to handle and prioritize multiple tasks;Fluent English is a must: both written and spoken (second language is a plus);ITIL Certification- nice to have.THEY OFFER: Attractive financial compensation;Full-time, direct-hire opportunity;Benefits package;ITIL / Microsoft certifications ;Ability to work with enterprise solutions and services;Ability to work in international and multicultural environment;Well equipped kitchen with various delicious coffee, tea and fruits.
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