For our client, we are looking for a IT Customer,
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Lithuanian and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits :)
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan; You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D; You identify opportunities for service improvement; You are responsible for your own personal development plan.
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
A passion for IT; Fluent in the Eglish language; You have good German/ French/ Dutch/ Swedish/ Norwegian language skills; Experience with ERP software is an advantage; Knowledge about SQL is a plus.
A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV