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IT Customer Supporter with Lithuanian
jobPOLAND Warsaw, Poland
Aug 15, 2018
Full time
For our client, we are looking for a IT Customer, As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Fluency in Lithuanian and English allowing proficient business communication; Professional experience in Customer Care area – service minded; IT competencies or knowledge – nice to have; Willingness to improve knowledge and experience in IT area’s; Willingness to participate in shift work system; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Certifications: ITIL or/and Microsoft; Benefits package; Best market standards; Opportunity to personal development; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits :)  
IT Support Consultant (ERP)
jobPOLAND Wrocław, Poland
Aug 15, 2018
Full time
For our client,  a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around. The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now! What you will do You examine support requests and provide customers with a solution, work around or action plan; You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D; You identify opportunities for service improvement; You are responsible for your own personal development plan. Your approach As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions. We ask A passion for IT; Fluent in the Eglish language; You have good German/ French/ Dutch/ Swedish/ Norwegian language skills; Experience with ERP software is an advantage; Knowledge about SQL is a plus. We offer A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter
IT QUALITY MANAGER
jobPOLAND Warsaw, Poland
Aug 15, 2018
Full time
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport. TASKS: Creating and modifying Quality Processes and ITIL procedures; Conducting quality assurance audits; Interpreting and implementing quality assurance standards; Assessing and maintaining global Quality ITIL Processes; Analyzing data to identify areas for improvement; Analyzing quality of KPIs and current performance reports; Reviewing contracts and assessing their possibilities; Creating and implementing improvement plans; Focus on quality improvements in Production; Responsible for risk assessment regarding quality assurance; Creating quality documentation and reports. SKILLS & EXPERIENCE: 2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company; ITIL Foundation certificate or higher; Experience in IT Systems Management or IT Project Management- nice to have; Broad technical understanding of the services being provided and the technologies being used- nice to have; High standards in both written and spoken English; Excellent people relationship and communication skills; Self-management & organizational skills; Detail- oriented and analytical mind. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV  

Latest Jobs

Infrastructure Solution Lead (Workplace)
jobPOLAND Lodz, , Poland
Aug 15, 2018
Full time
Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery. Key accountabilities: Responsibility for solution ownership and solution architecture within project delivery Own, develop and implement the strategy and technical roadmap for Workplace service transformation. Take the lead in development of solutions for new Infrastructure Services Build business case justification for implementing solutions through the IT governance and financial approvals process Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers. Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment. Skills Required: Experience in: Setting & Communicating IT Strategy Leading the selection, development and implementation of IT infrastructure solutions Interpreting customer and business needs Writing proposals, business cases and actively managing costs and benefits Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9 Service Management concepts (ITIL/COBIT) Client Deployment and Lifecycle management Inventory Management Software Deployment and patch management Desktop Client and application virtualisation Client data backup technologies Client security technologies Microsoft Active Directory (conceptual), DNS DHCP Office productivity applications Client hardware and peripherals (x86) – from both technical architecture and procurement viewpoints Client operating systems– both technical & licensing Knowledge of market trends and emerging technologies   We offer: Exceptional atmosphere of work within highly motivated and dynamic team Wide development and training packages including certification paths Attractive salary and benefits package (sport cards, lunch subsidy, intergation events) Access to test environment Private medical care Recognition Program and Career Path Planning PS4/Entertainment floor Fruits ... and the best free coffee in the city:)
Customer Service Consultant with Russian (or Slovenian) & English
jobPOLAND Lodz, , Poland
Aug 15, 2018
Full time
Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Russian (or Slovenian) & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings
Customer Service Consultant with French & English
jobPOLAND Łódź, Poland
Aug 15, 2018
Full time
Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in French & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings
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