For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
Dec 13, 2024
Full time
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Dec 13, 2024
Full time
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
Dec 13, 2024
Full time
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
Job Description/Purpose: Reports to and supports the respective Team Lead. The role will perform General Ledger transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities:
The GL Junior Accountant will contribute to achievement of General Ledger performance and quality standards as defined in relevant service level agreements
Preparation of general ledger account reconciliations
Posting of manual business transactions
Monitor and check sub-ledger business transactions in SAP
Operate general batch input transactions
Perform daily check on reconciliation of external systems into SAP general ledger.
Support the reconciliation of intercompany balances.
Assist with the completion of SSC audit files
Perform other duties as agreed with General Ledger Team Lead
Achieve performance objectives agreed with General Ledger Team Lead
Contribute to Financial Accounting and Control process improvement initiatives as required
Required education and experience:
Degree level (finance related) / studies in progress
Behavioral Competencies:
Typically 1-2 years working experience in the area of accounting
Working knowledge of SAP financials an advantage
Good working knowledge of Ms Excel
Experience of working within General Ledger process, or other core financial processes
Good customer service skills an advantage
Effectively communicate in business English (oral and written skills)
Fluent communication skills (oral and written skills) in an additional country specific language
(e.g. French, Italian, Spanish, Portuguese, Dutch) would be beneficial
Professional Competencies:
Experience of working in a shared services centre, within complex, large volume environment is an advantage
Good understanding of GL processes and process improvement
Working knowledge of Windows Office (Excel)
Working knowledge of SAP FI, SD, MM
Dec 13, 2024
Full time
Job Description/Purpose: Reports to and supports the respective Team Lead. The role will perform General Ledger transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities:
The GL Junior Accountant will contribute to achievement of General Ledger performance and quality standards as defined in relevant service level agreements
Preparation of general ledger account reconciliations
Posting of manual business transactions
Monitor and check sub-ledger business transactions in SAP
Operate general batch input transactions
Perform daily check on reconciliation of external systems into SAP general ledger.
Support the reconciliation of intercompany balances.
Assist with the completion of SSC audit files
Perform other duties as agreed with General Ledger Team Lead
Achieve performance objectives agreed with General Ledger Team Lead
Contribute to Financial Accounting and Control process improvement initiatives as required
Required education and experience:
Degree level (finance related) / studies in progress
Behavioral Competencies:
Typically 1-2 years working experience in the area of accounting
Working knowledge of SAP financials an advantage
Good working knowledge of Ms Excel
Experience of working within General Ledger process, or other core financial processes
Good customer service skills an advantage
Effectively communicate in business English (oral and written skills)
Fluent communication skills (oral and written skills) in an additional country specific language
(e.g. French, Italian, Spanish, Portuguese, Dutch) would be beneficial
Professional Competencies:
Experience of working in a shared services centre, within complex, large volume environment is an advantage
Good understanding of GL processes and process improvement
Working knowledge of Windows Office (Excel)
Working knowledge of SAP FI, SD, MM
Job description/purpose Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Payable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
Achieves performance objectives agreed with assigned Team Leader
Performs other duties as required within AP area as agreed with the assigned Team Lead
Contributes to AP process improvement initiatives as required
Contributes to achievement of AP performance and quality standards as defined in relevant service level agreements
Performs AP specific actions:
Maintain master data
Invoice Administration and Control and invoice receiving (paper and electronic handling)
Posting preparation and transfer to SAP FI
Generates standard reports as defined within the AP process and ad hoc requests, as required by the team leader
Invoice Processing and Payment Processing
(Period end) Processing and reporting
Skills required
BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage
Experience in AP processes required
Fluent communication skills in English (oral and written skills) across finance organization
Fluent communication skills in Turkish (crucial requirement)
Experience working within AP process, or other core financial processes, within a complex, large volume environment
SSC experience is an advantage
Strong interpersonal skills
Able to work as part of a team
Ability to work under time pressures
Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable
Strong knowledge of Windows Office (Excel)
Dec 13, 2024
Full time
Job description/purpose Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Payable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
Achieves performance objectives agreed with assigned Team Leader
Performs other duties as required within AP area as agreed with the assigned Team Lead
Contributes to AP process improvement initiatives as required
Contributes to achievement of AP performance and quality standards as defined in relevant service level agreements
Performs AP specific actions:
Maintain master data
Invoice Administration and Control and invoice receiving (paper and electronic handling)
Posting preparation and transfer to SAP FI
Generates standard reports as defined within the AP process and ad hoc requests, as required by the team leader
Invoice Processing and Payment Processing
(Period end) Processing and reporting
Skills required
BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage
Experience in AP processes required
Fluent communication skills in English (oral and written skills) across finance organization
Fluent communication skills in Turkish (crucial requirement)
Experience working within AP process, or other core financial processes, within a complex, large volume environment
SSC experience is an advantage
Strong interpersonal skills
Able to work as part of a team
Ability to work under time pressures
Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable
Strong knowledge of Windows Office (Excel)
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Dec 13, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Coordinating and managing services;
Translating business requirements into technical requirements and operational processes;
Coordinating implementation of new services and IT products;
Defining SLA’s for each service and component KPI’s;
Continuous communication with production teams and quality assurance;
Responsible for OLA’s with third parties;
Ensuring all necessary service operational documentation is created and managed;
Service monitoring and reporting.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- must have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.
Dec 13, 2024
Full time
For our client, we are looking for a professional Service Delivery Coordinator who will play an essential role in training and support of new business for the client's services and the performance of existing Clients. We are looking for Service Delivery Coordinator with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Coordinating and managing services;
Translating business requirements into technical requirements and operational processes;
Coordinating implementation of new services and IT products;
Defining SLA’s for each service and component KPI’s;
Continuous communication with production teams and quality assurance;
Responsible for OLA’s with third parties;
Ensuring all necessary service operational documentation is created and managed;
Service monitoring and reporting.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Coordinator or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- must have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV.
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Dec 13, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
For our client, we are looking for:
As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
RESPONSIBILITIES:
Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes;
Troubleshooting and understanding issues reported by end-users;
Providing IT support remotely and on-site for the customer based on requested demand;
Performing tasks which are specific to each country or market location;
Contacting internal and external competency teams as part of escalation matrix and scope of tasks;
Acting as first chain in quality control and assurance;
Participating in global emergency service delivery (24/7 availability shifts);
Finding new and innovative solutions to problems not covered by SOPs;
High level of work ethics, self & time management;
Developing own knowledge and expertise.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 2nd or 3rd line of support or equivalent;
Knowledge of Microsoft operating systems – client, server, solutions, server applications;
Certified candidate in one or more technology listed above- preferred;
Ability to remotely and in person troubleshoot software, hardware and networking problems;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
Shifts working availability.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Dec 13, 2024
Full time
For our client, we are looking for:
As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
RESPONSIBILITIES:
Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes;
Troubleshooting and understanding issues reported by end-users;
Providing IT support remotely and on-site for the customer based on requested demand;
Performing tasks which are specific to each country or market location;
Contacting internal and external competency teams as part of escalation matrix and scope of tasks;
Acting as first chain in quality control and assurance;
Participating in global emergency service delivery (24/7 availability shifts);
Finding new and innovative solutions to problems not covered by SOPs;
High level of work ethics, self & time management;
Developing own knowledge and expertise.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 2nd or 3rd line of support or equivalent;
Knowledge of Microsoft operating systems – client, server, solutions, server applications;
Certified candidate in one or more technology listed above- preferred;
Ability to remotely and in person troubleshoot software, hardware and networking problems;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
Shifts working availability.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Management of services delivery for customers;
Single point of contact for client and escalation point;
Collect and plan implementation of new additions – products, services;
Proactive approach towards customer needs;
Taking part in pre-sales activities together with Sales department;
Reporting for customers and complaint management;
Service quality management and assurance;
Continuous service improvement – review, identify and plan improvements.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Manager or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Sales skill- preferred;
Self-management & organizational skills;
Open for travelling (20-50%/year);
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Dec 13, 2024
Full time
For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Management of services delivery for customers;
Single point of contact for client and escalation point;
Collect and plan implementation of new additions – products, services;
Proactive approach towards customer needs;
Taking part in pre-sales activities together with Sales department;
Reporting for customers and complaint management;
Service quality management and assurance;
Continuous service improvement – review, identify and plan improvements.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Manager or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Sales skill- preferred;
Self-management & organizational skills;
Open for travelling (20-50%/year);
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Dec 13, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Italian;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Dec 13, 2024
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Italian;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department . Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Good knowledge of Java or C++ backed by few years of commercial programming experience
Knowledge of architecture concepts is an asset
Knowledge of REST-API , webservices is treated as a desired asset
Knowledge of Databases and Operating Systems is an asset
Knowledge of the second langugage (C++ or Java) is treated as an asset
Knowledge of Microsoft libraries, protocols like SNMP – is an asset
Good English language skills
Passion for development!
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
Dec 13, 2024
Full time
Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department . Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Good knowledge of Java or C++ backed by few years of commercial programming experience
Knowledge of architecture concepts is an asset
Knowledge of REST-API , webservices is treated as a desired asset
Knowledge of Databases and Operating Systems is an asset
Knowledge of the second langugage (C++ or Java) is treated as an asset
Knowledge of Microsoft libraries, protocols like SNMP – is an asset
Good English language skills
Passion for development!
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
For our client, we are looking for a:
As IT Supporter you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st line of support or equivalent;
Documented IT competencies;
Willingness to participate in shift work system; • Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Dec 13, 2024
Full time
For our client, we are looking for a:
As IT Supporter you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st line of support or equivalent;
Documented IT competencies;
Willingness to participate in shift work system; • Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
JOB DESCRIPTION:
As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware.
RESPONSIBILITIES:
Provide professional and courteous technical support via chat, email, and telephone to clients;
Remotely troubleshoot and repair client issues using suite of support utilities;
Visit Professional and Select clients to provide onsite support (when needed);
Accurately document your work in Help Desk ticketing system;
Clearly communicate expectations from and to clients.
JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES:
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent;
Working experience in and knowledge of Mac operating systems – client, server architecture;
Ability to “Own The Problem”;
Desire to work within a team-oriented, collaborative environment.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Dec 13, 2024
Full time
JOB DESCRIPTION:
As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware.
RESPONSIBILITIES:
Provide professional and courteous technical support via chat, email, and telephone to clients;
Remotely troubleshoot and repair client issues using suite of support utilities;
Visit Professional and Select clients to provide onsite support (when needed);
Accurately document your work in Help Desk ticketing system;
Clearly communicate expectations from and to clients.
JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES:
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent;
Working experience in and knowledge of Mac operating systems – client, server architecture;
Ability to “Own The Problem”;
Desire to work within a team-oriented, collaborative environment.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Role and responsibility
Job purpose is to work within Development Team located in Lodz. You will be involved in development process dedicated to Server, Storage, Integration System or Cloud Solution project. You will be a part of fast growing R&D facility (160+) located in Lodz with focus on establishing global R&D delivery department .
Fujitsu is searching for junior, regular (2 years +) and senior level of seniority.
Tasks and responsibilities
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills
Experience in one of following areas:
C/C++ programming with good Linux OS knowledge and scripting
C/C++ programming with Java and System API knowledge
Embedded Linux programming (Kernel)
Java programming (SE, EE) with Virtualization or Cloud knowledge
Quality Assurance with automation or Linux skills
.NET programming with desktop applications experience
Good English language skills and passion for development are the additional assets.
We offer:
Competitive salary
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours and leisure atmosphere :)
Dec 13, 2024
Full time
Role and responsibility
Job purpose is to work within Development Team located in Lodz. You will be involved in development process dedicated to Server, Storage, Integration System or Cloud Solution project. You will be a part of fast growing R&D facility (160+) located in Lodz with focus on establishing global R&D delivery department .
Fujitsu is searching for junior, regular (2 years +) and senior level of seniority.
Tasks and responsibilities
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills
Experience in one of following areas:
C/C++ programming with good Linux OS knowledge and scripting
C/C++ programming with Java and System API knowledge
Embedded Linux programming (Kernel)
Java programming (SE, EE) with Virtualization or Cloud knowledge
Quality Assurance with automation or Linux skills
.NET programming with desktop applications experience
Good English language skills and passion for development are the additional assets.
We offer:
Competitive salary
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours and leisure atmosphere :)
Job description/purpose Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Payable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
Achieves performance objectives agreed with assigned Team Leader
Performs other duties as required within AP area as agreed with the assigned Team Lead
Contributes to AP process improvement initiatives as required
Contributes to achievement of AP performance and quality standards as defined in relevant service level agreements
Performs AP specific actions:
Maintain master data
Invoice Administration and Control and invoice receiving (paper and electronic handling)
Posting preparation and transfer to SAP FI
Generates standard reports as defined within the AP process and ad hoc requests, as required by the team leader
Invoice Processing and Payment Processing
(Period end) Processing and reporting
Skills required
BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage
Experience in AP processes required
Fluent communication skills in English (oral and written skills) across finance organization
Fluent communication skills in Turkish (crucial requirement)
Experience working within AP process, or other core financial processes, within a complex, large volume environment
SSC experience is an advantage
Strong interpersonal skills
Able to work as part of a team
Ability to work under time pressures
Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable
Strong knowledge of Windows Office (Excel)
Dec 13, 2024
Full time
Job description/purpose Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Payable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
Achieves performance objectives agreed with assigned Team Leader
Performs other duties as required within AP area as agreed with the assigned Team Lead
Contributes to AP process improvement initiatives as required
Contributes to achievement of AP performance and quality standards as defined in relevant service level agreements
Performs AP specific actions:
Maintain master data
Invoice Administration and Control and invoice receiving (paper and electronic handling)
Posting preparation and transfer to SAP FI
Generates standard reports as defined within the AP process and ad hoc requests, as required by the team leader
Invoice Processing and Payment Processing
(Period end) Processing and reporting
Skills required
BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage
Experience in AP processes required
Fluent communication skills in English (oral and written skills) across finance organization
Fluent communication skills in Turkish (crucial requirement)
Experience working within AP process, or other core financial processes, within a complex, large volume environment
SSC experience is an advantage
Strong interpersonal skills
Able to work as part of a team
Ability to work under time pressures
Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable
Strong knowledge of Windows Office (Excel)
Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department . Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Knowledge of Operating System development
Passion for development!
Desired skills (eagerness to develop within):
Assembly H – extension of Basic Assembly Language (BAL), similar solution was dedicated to IBM ESA/390 architecture
Area of core dump process – system or memory dump
Additional skills:
Experience in Microprocessors area is an asset
Experience with Linux is an asset
Knowledge of C or C++ is an additional asset
Good English language skills
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
Dec 13, 2024
Full time
Role and responsibility: Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department . Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Knowledge of Operating System development
Passion for development!
Desired skills (eagerness to develop within):
Assembly H – extension of Basic Assembly Language (BAL), similar solution was dedicated to IBM ESA/390 architecture
Area of core dump process – system or memory dump
Additional skills:
Experience in Microprocessors area is an asset
Experience with Linux is an asset
Knowledge of C or C++ is an additional asset
Good English language skills
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
Role and responsibility:
Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department .
Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Good knowledge of the C programming language is a must
Experience in embedded development
Knowledge of RAID is an asset
Knowledge of BIOS/UEFI is an asset
Knowledge of REST is an asset
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
Dec 13, 2024
Full time
Role and responsibility:
Job purpose is to work within Development Team located in Lodz. You will be involved in development process and maintaining functionalities dedicated to FUJITSU Server PRIMERGY. You will be a part of fast growing R&D facility (170+) located in Lodz with focus on establishing global R&D delivery department .
Tasks and responsibilities:
Design, specification, implementation, end-to-end diagnosis of software features through development process
Integration of software features and adaptation to new hardware, firmware, and software versions
Be an active team member within development team with the attitude to develop best in class and innovative products
Be yourself! Seek for the best innovative solutions during system development process
Required skills:
Good knowledge of the C programming language is a must
Experience in embedded development
Knowledge of RAID is an asset
Knowledge of BIOS/UEFI is an asset
Knowledge of REST is an asset
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Highly competitive salary dependent on experience and available skills
Comfortable work environment (2 monitors, equipped and expanded workplace)
Stationary and stable projects
Regular social/team integration events
IT & soft skills trainings (training platform)
Private medical care, MultiSport card for everyone!
Attractive benefits offer: insurance, lunch vouchers, discounts
Flexible working hours
…and we have the best coffee in the city :)
