10 Customer Service jobs

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more Location in city center next to Zrodliska Park and Ksiezy Mlyn Skills Required:  Proficiency in English & German (minimum B2 level) Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Finnish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Italian; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits 

  For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems. TASKS:   Be in charge of running and managing the Contact Center daily; Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times; Evaluate the support team’s resource availability and manage scheduling for all onsite visits; Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer; Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring; Understand all organization’s products, services, procedures and guidelines and communicate same to all team members; Monitor all calls to ensure that due procedures and quality standards are strictly adhered to; Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk; Keep up with trends and happenings in the industry and ensuring adherence to industry standards; Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times; Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. SKILLS & EXPERIENCE: Ideally:  2-3 years of professional experience as Contact Center Team Leader/ Manager  or similar in client facing roles relating to Contact Center; Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification; Ability to deal with customers at all levels through an approachable and customer focused awareness; Customer focused, but with firm and proactive management style; Experience in managing life cycle of incidents through to conclusion; Experience in measuring, monitoring and optimizing KPI’s & conversions; Experience in providing coaching and mentoring to the team; Ability to handle and prioritize multiple tasks; Fluent English is a must : both written and spoken (second language is a plus); ITIL Certification- nice to have. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL / Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.

Key responsibilities: Action queries from internal and external customers regarding supplier invoices and payment status including: Analysing and researching invoices in SAP system Logging cause and resultant actions Monitor open queries for resolution Provide education and support to suppliers regarding invoice submission, non-compliance to reduce rejected and blocked invoices. Effectively work with centralized Payment Services to facilitate processing of non-order invoices, expedited payment requests, and payment exceptions. Assist in analysing trends for rejections and non-compliance in order to further educate suppliers, stakeholders. Identify areas for improvement to processes and procedures Requirements: Very good command of English and one of the European languages (preferably Dutch, French, German or Nordic language) Good knowledge of MS Office (especially Excel) Minimum 1 year of experience in customer service, administration, finance, purchasing or logistic (preferably in BPO/SSC)  Good communication & interpersonal skills Stress resistance, discipline, devotion Offer: Career in multinational company and outsourcing leader on Polish market Development opportunities while participation in international projects and various outsourcing businesses Set of social benefits to choose from Salary adequate to your competencies External and internal training programme Relocation package covering travel and accommodation for the foreigners living outside Poland This position is only available  for EU citizens or with valid work permission Only applications with the below enclosure will be accepted:  I give my permission for the processing of my personal data that is essential for the recruitment process in DW Recruitment company and its Clients, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended).

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Danish ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Hungarian & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken German ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits

Job Description/Purpose The IT Expert will provide responsive, professional and competent technical support.  Responsibilities Works  within  a  team  supporting  end  users with technical queries Provides   internal   toolset   training   and   takes ownership around queries Develops  an  understanding  of  the  customers’ environment and service delivery requirements Follows  established  processes  and  recommends improvements to these as appropriate Takes ownership for listening to and understanding the customer’s problem Uses  relevant  information  to  diagnose  and to resolve or enable resolution in a timely manner Escalates  issues  as  necessary  to  deliver  required SLA Acts as an effective and helpful member of the team, demonstrating initiative Skills required Excellent verbal  and  written  language  skills  in German and English Advanced  Knowledge  of  Microsoft  Windows 7/8, Microsoft Office Knowledge    of    Networking,    VPNs,    WIFI, VDI environments Excellent approach to business model and workingunder SLA requirements Strong     customer     relationship     and     excellent problem solving Excellent communication and team work Drive and determination Initiative to constantly improve solution methods Flexible approach and working well under pressure Time management Ability to prioritise tasks We offer An   interesting   job   in   one   of   the   largest   IT companies Challenging work environment Various trainings Highly motivated team and international corporate culture Private medical care and other benefits

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken French ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits