For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan;
You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D;
You identify opportunities for service improvement;
You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT;
Fluent in the Eglish language;
You have good German/ French/ Dutch/ Swedish/ Norwegian language skills;
Experience with ERP software is an advantage;
Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
Jul 15, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan;
You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D;
You identify opportunities for service improvement;
You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT;
Fluent in the Eglish language;
You have good German/ French/ Dutch/ Swedish/ Norwegian language skills;
Experience with ERP software is an advantage;
Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
In behalf of our client, they are looking for a: BILINGUAL GERMAN & ENGLISH SERVICE DESK ANALYST – POZNAN, POLAND Native level German & English fluency required You MUST currently have official and current documentation to live & work in Poland. No sponsorship or assistance in gaining a work permit is being offered. No relocation assistance is provided. REQUIRED: EU Passport or Karta Polaka + Polish VISA or Karta Probytu + Letter of decision for access to labour market PLEASE SUBMIT COPIES OF ABOVE WITH CV PAY: 4000 zl/month gross salary PLEASE SUBMIT CV in ENGLISH POSITION SUMMARY
Provide Service Desk support to external customers and users Receive, document and track all incoming customer/user calls for immediate remedy and closure Utilize computer and database information to update incident status Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
KEY RESPONSIBILITIES
Provide timely customer service support to contracted clients Use defined procedures for responding to customer calls Collect information from caller and document data elements in designated tool Maintain records of all calls from customers using designated Service Management tool Provide detailed documentation of all steps involved in resolving customer issues Escalate issues to the appropriate department and personnel Investigate, examine, troubleshoot and solve hardware and software issues quickly Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers Provide support and instruction for client products Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing Update knowledge base for all clients Unlock and reset passwords for user accounts Resolve issues for clients using designated remote access tool Ability to have flexible schedule to assist in responding to emergency support issues and situations Other duties as assigned
BASIC RESPONSIBILITIES
Arrive in time to be ready to begin work at start of scheduled shift Maintain clear and concise communication with both the client and supervisor Report any issues to immediate supervisor in a timely manner Keep calls to a minimum (if possible) to allow for timely closure and avoid delays Work entire shift without any unjustified interruptions Perform any extra duties that may arise requiring attention Must be flexible with schedule to work rotating shifts between 6am-10pm Job Requirements: REQUIRED SKILLS / EXPERIENCE / EDUCATION MUST be fluent/bilingual in English + native level fluency in GERMAN Excellent written and oral English communication skills Native fluency in the designated language(s) Exceptional problem solving and organizational skills Excellent analytical and problem solving skills Excellent customer service orientation Ability to adjust and adapt to situations in a timely manner Motivated self-starter, proactive with initiative to work and learn Required Education and Experience: Higher education degree highly preferred and a minimum of 6 months previous service desk experience in a call center environment preferred and/or any equivalent combination of education and customer service experience. Required Technical Skills:
Proficient in Windows Operating Systems and MS Office Suite applications Computer keyboarding, multiple monitor and touchpad skills Solid understanding of various software and hardware
Jul 15, 2024
Full time
In behalf of our client, they are looking for a: BILINGUAL GERMAN & ENGLISH SERVICE DESK ANALYST – POZNAN, POLAND Native level German & English fluency required You MUST currently have official and current documentation to live & work in Poland. No sponsorship or assistance in gaining a work permit is being offered. No relocation assistance is provided. REQUIRED: EU Passport or Karta Polaka + Polish VISA or Karta Probytu + Letter of decision for access to labour market PLEASE SUBMIT COPIES OF ABOVE WITH CV PAY: 4000 zl/month gross salary PLEASE SUBMIT CV in ENGLISH POSITION SUMMARY
Provide Service Desk support to external customers and users Receive, document and track all incoming customer/user calls for immediate remedy and closure Utilize computer and database information to update incident status Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
KEY RESPONSIBILITIES
Provide timely customer service support to contracted clients Use defined procedures for responding to customer calls Collect information from caller and document data elements in designated tool Maintain records of all calls from customers using designated Service Management tool Provide detailed documentation of all steps involved in resolving customer issues Escalate issues to the appropriate department and personnel Investigate, examine, troubleshoot and solve hardware and software issues quickly Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers Provide support and instruction for client products Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing Update knowledge base for all clients Unlock and reset passwords for user accounts Resolve issues for clients using designated remote access tool Ability to have flexible schedule to assist in responding to emergency support issues and situations Other duties as assigned
BASIC RESPONSIBILITIES
Arrive in time to be ready to begin work at start of scheduled shift Maintain clear and concise communication with both the client and supervisor Report any issues to immediate supervisor in a timely manner Keep calls to a minimum (if possible) to allow for timely closure and avoid delays Work entire shift without any unjustified interruptions Perform any extra duties that may arise requiring attention Must be flexible with schedule to work rotating shifts between 6am-10pm Job Requirements: REQUIRED SKILLS / EXPERIENCE / EDUCATION MUST be fluent/bilingual in English + native level fluency in GERMAN Excellent written and oral English communication skills Native fluency in the designated language(s) Exceptional problem solving and organizational skills Excellent analytical and problem solving skills Excellent customer service orientation Ability to adjust and adapt to situations in a timely manner Motivated self-starter, proactive with initiative to work and learn Required Education and Experience: Higher education degree highly preferred and a minimum of 6 months previous service desk experience in a call center environment preferred and/or any equivalent combination of education and customer service experience. Required Technical Skills:
Proficient in Windows Operating Systems and MS Office Suite applications Computer keyboarding, multiple monitor and touchpad skills Solid understanding of various software and hardware
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Jul 15, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities: • Performing AR specific actions: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes required • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience is an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel)
Jul 15, 2024
Full time
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities: • Performing AR specific actions: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes required • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience is an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel)
Job description/purpose Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Payable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
Achieves performance objectives agreed with assigned Team Leader
Performs other duties as required within AP area as agreed with the assigned Team Lead
Contributes to AP process improvement initiatives as required
Contributes to achievement of AP performance and quality standards as defined in relevant service level agreements
Performs AP specific actions:
Maintain master data
Invoice Administration and Control and invoice receiving (paper and electronic handling)
Posting preparation and transfer to SAP FI
Generates standard reports as defined within the AP process and ad hoc requests, as required by the team leader
Invoice Processing and Payment Processing
(Period end) Processing and reporting
Skills required
BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage
Experience in AP processes required
Fluent communication skills in English (oral and written skills) across finance organization
Fluent communication skills in Turkish (crucial requirement)
Experience working within AP process, or other core financial processes, within a complex, large volume environment
SSC experience is an advantage
Strong interpersonal skills
Able to work as part of a team
Ability to work under time pressures
Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable
Strong knowledge of Windows Office (Excel)
Jul 15, 2024
Full time
Job description/purpose Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Payable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
Achieves performance objectives agreed with assigned Team Leader
Performs other duties as required within AP area as agreed with the assigned Team Lead
Contributes to AP process improvement initiatives as required
Contributes to achievement of AP performance and quality standards as defined in relevant service level agreements
Performs AP specific actions:
Maintain master data
Invoice Administration and Control and invoice receiving (paper and electronic handling)
Posting preparation and transfer to SAP FI
Generates standard reports as defined within the AP process and ad hoc requests, as required by the team leader
Invoice Processing and Payment Processing
(Period end) Processing and reporting
Skills required
BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage
Experience in AP processes required
Fluent communication skills in English (oral and written skills) across finance organization
Fluent communication skills in Turkish (crucial requirement)
Experience working within AP process, or other core financial processes, within a complex, large volume environment
SSC experience is an advantage
Strong interpersonal skills
Able to work as part of a team
Ability to work under time pressures
Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable
Strong knowledge of Windows Office (Excel)
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
Jul 15, 2024
Full time
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer:
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
For our client, we are looking for:
As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
RESPONSIBILITIES:
Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes;
Troubleshooting and understanding issues reported by end-users;
Providing IT support remotely and on-site for the customer based on requested demand;
Performing tasks which are specific to each country or market location;
Contacting internal and external competency teams as part of escalation matrix and scope of tasks;
Acting as first chain in quality control and assurance;
Participating in global emergency service delivery (24/7 availability shifts);
Finding new and innovative solutions to problems not covered by SOPs;
High level of work ethics, self & time management;
Developing own knowledge and expertise.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 2nd or 3rd line of support or equivalent;
Knowledge of Microsoft operating systems – client, server, solutions, server applications;
Certified candidate in one or more technology listed above- preferred;
Ability to remotely and in person troubleshoot software, hardware and networking problems;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
Shifts working availability.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jul 15, 2024
Full time
For our client, we are looking for:
As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
RESPONSIBILITIES:
Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes;
Troubleshooting and understanding issues reported by end-users;
Providing IT support remotely and on-site for the customer based on requested demand;
Performing tasks which are specific to each country or market location;
Contacting internal and external competency teams as part of escalation matrix and scope of tasks;
Acting as first chain in quality control and assurance;
Participating in global emergency service delivery (24/7 availability shifts);
Finding new and innovative solutions to problems not covered by SOPs;
High level of work ethics, self & time management;
Developing own knowledge and expertise.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 2nd or 3rd line of support or equivalent;
Knowledge of Microsoft operating systems – client, server, solutions, server applications;
Certified candidate in one or more technology listed above- preferred;
Ability to remotely and in person troubleshoot software, hardware and networking problems;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
Shifts working availability.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Key responsibilities:
Action queries from internal and external customers regarding supplier invoices and payment status including:
Analysing and researching invoices in SAP system Logging cause and resultant actions Monitor open queries for resolution Provide education and support to suppliers regarding invoice submission, non-compliance to reduce rejected and blocked invoices. Effectively work with centralized Payment Services to facilitate processing of non-order invoices, expedited payment requests, and payment exceptions. Assist in analysing trends for rejections and non-compliance in order to further educate suppliers, stakeholders. Identify areas for improvement to processes and procedures
Requirements:
Very good command of English and one of the European languages (preferably Dutch, French, German or Nordic language) Good knowledge of MS Office (especially Excel) Minimum 1 year of experience in customer service, administration, finance, purchasing or logistic (preferably in BPO/SSC) Good communication & interpersonal skills Stress resistance, discipline, devotion
Offer:
Career in multinational company and outsourcing leader on Polish market Development opportunities while participation in international projects and various outsourcing businesses Set of social benefits to choose from Salary adequate to your competencies External and internal training programme Relocation package covering travel and accommodation for the foreigners living outside Poland
This position is only available for EU citizens or with valid work permission
Only applications with the below enclosure will be accepted: I give my permission for the processing of my personal data that is essential for the recruitment process in DW Recruitment company and its Clients, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended).
Jul 15, 2024
Key responsibilities:
Action queries from internal and external customers regarding supplier invoices and payment status including:
Analysing and researching invoices in SAP system Logging cause and resultant actions Monitor open queries for resolution Provide education and support to suppliers regarding invoice submission, non-compliance to reduce rejected and blocked invoices. Effectively work with centralized Payment Services to facilitate processing of non-order invoices, expedited payment requests, and payment exceptions. Assist in analysing trends for rejections and non-compliance in order to further educate suppliers, stakeholders. Identify areas for improvement to processes and procedures
Requirements:
Very good command of English and one of the European languages (preferably Dutch, French, German or Nordic language) Good knowledge of MS Office (especially Excel) Minimum 1 year of experience in customer service, administration, finance, purchasing or logistic (preferably in BPO/SSC) Good communication & interpersonal skills Stress resistance, discipline, devotion
Offer:
Career in multinational company and outsourcing leader on Polish market Development opportunities while participation in international projects and various outsourcing businesses Set of social benefits to choose from Salary adequate to your competencies External and internal training programme Relocation package covering travel and accommodation for the foreigners living outside Poland
This position is only available for EU citizens or with valid work permission
Only applications with the below enclosure will be accepted: I give my permission for the processing of my personal data that is essential for the recruitment process in DW Recruitment company and its Clients, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended).
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Jul 15, 2024
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken German ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits