For our client, we are looking for a IT Customer Supporter with Danish
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Danish and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits
Jun 04, 2018
Full time
For our client, we are looking for a IT Customer Supporter with Danish
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Danish and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 04, 2018
Full time
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a IT Customer,
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Lithuanian and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits :)
Jun 04, 2018
Full time
For our client, we are looking for a IT Customer,
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Fluency in Lithuanian and English allowing proficient business communication;
Professional experience in Customer Care area – service minded;
IT competencies or knowledge – nice to have;
Willingness to improve knowledge and experience in IT area’s;
Willingness to participate in shift work system;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Certifications: ITIL or/and Microsoft;
Benefits package;
Best market standards;
Opportunity to personal development;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits :)
For our client, we are looking for an IT Consultant.
As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of network support;
Design and manage network environment;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years;
An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS;
Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i;
High standards in both written and spoken English (min. B2 level – work proficiency);
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications paths;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 04, 2018
Full time
For our client, we are looking for an IT Consultant.
As IT Consultant you will be responsible for providing 3rd level network support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will design and manage Clients organization’s network systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of network support;
Design and manage network environment;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as Network engineer/IT Specialist or equivalent – min. 3 years;
An expert level on one or more of technologies: Switches L2/L3, Routers/Firewalls, Security, VPN, Cisco IOS;
Experience with Microsoft Windows Server, Hyper-V, VMware, ESX-i;
High standards in both written and spoken English (min. B2 level – work proficiency);
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications paths;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a IT CONSULTANT – 3rd level support
As IT Consultant you will be responsible for providing 3rd line support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will evaluate the design and effectiveness of Clients organization’s computer systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of support;
Design Windows Server environment;
Prepare technical part of projects with road maps;
Manage Virtual infrastructure;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Finding new and innovative solutions to problems not covered by SOPs;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as IT Specialist or equivalent – min. 5 years;
An expert level on one or more of technologies: Microsoft Windows Server, Hyper-V, VMware, Active Directory, File Servers, Print Services, Backup & disaster recovery, WSUS, GPO, Power Shell;
High standards in both written and spoken English (min. B2 level – work proficiency);
Certified as MCP, MCSA, MCSE, MCT, VMware – preferably;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
TEHY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications ITIL/Microsoft;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 04, 2018
Full time
For our client, we are looking for a IT CONSULTANT – 3rd level support
As IT Consultant you will be responsible for providing 3rd line support services for internal company and external clients as well. Support can be provided remotely and/or on-site. You will evaluate the design and effectiveness of Clients organization’s computer systems, which includes data systems, computer networks, security solutions and hardware. The assessment takes into account client needs, resources and efficiency of processes. Your main task is to analyze, propose the implementation of new technology components, and help in transition to on-board those services with the support services.
TASK:
Work on projects for Internal company and external clients;
Provide 3rd level of support;
Design Windows Server environment;
Prepare technical part of projects with road maps;
Manage Virtual infrastructure;
Migrate, upgrade and maintain IT Systems;
Analyze and improve existing solutions;
Document implemented systems;
Contributing to internal initiatives and activities;
Finding new and innovative solutions to problems not covered by SOPs;
Developing own knowledge and expertise.
SKILLS & EXPERIENCE:
Documented professional work experience as IT Specialist or equivalent – min. 5 years;
An expert level on one or more of technologies: Microsoft Windows Server, Hyper-V, VMware, Active Directory, File Servers, Print Services, Backup & disaster recovery, WSUS, GPO, Power Shell;
High standards in both written and spoken English (min. B2 level – work proficiency);
Certified as MCP, MCSA, MCSE, MCT, VMware – preferably;
Willingness to co-operate with others as a TEAM member;
Multi-tasking capabilities;
High level of work ethics, self & time management.
TEHY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certifications ITIL/Microsoft;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Management of services delivery for customers;
Single point of contact for client and escalation point;
Collect and plan implementation of new additions – products, services;
Proactive approach towards customer needs;
Taking part in pre-sales activities together with Sales department;
Reporting for customers and complaint management;
Service quality management and assurance;
Continuous service improvement – review, identify and plan improvements.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Manager or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Sales skill- preferred;
Self-management & organizational skills;
Open for travelling (20-50%/year);
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 04, 2018
Full time
For our client, we are looking for a Service Delivery Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a business role that requires proven experience in Service Delivery.
TASKS:
Management of services delivery for customers;
Single point of contact for client and escalation point;
Collect and plan implementation of new additions – products, services;
Proactive approach towards customer needs;
Taking part in pre-sales activities together with Sales department;
Reporting for customers and complaint management;
Service quality management and assurance;
Continuous service improvement – review, identify and plan improvements.
SKILLS & EXPERIENCE:
2+ years of professional experience as a Service Delivery Manager or similar in IT environment;
ITIL Foundation certificate or higher- must have;
Prince 2 Foundation certificate or higher- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Ability to follow processes effectively;
Excellent people relationship and communication skills;
Organization skills;
Sales skill- preferred;
Self-management & organizational skills;
Open for travelling (20-50%/year);
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
Jun 04, 2018
Full time
For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
Providing our customers multichannel customer support (phone, email, live chat, text message);
Delivering customer service according to SLA’s and current processes;
Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
Use resources efficiently to assess the customer’s issues and recommend valid solutions;
Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
Fluency in English allowing proficient business communication- min. C1 level;
Ability to provide excellent customer support;
Good computer skills;
Knowledge of additional foreign language will be an advantage;
Effective listening and problem solving skills;
Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
Willingness to participate in shift work system.
WE OFFER:
Ability to work in an international and multicultural organization;
Ability to gain experience with modern technologies;
Trainings and certificates;
Full-time, direct-hire opportunity;
Benefits package;
Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
For our client, we are looking for a:
As IT Supporter you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st line of support or equivalent;
Documented IT competencies;
Willingness to participate in shift work system; • Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Jun 04, 2018
Full time
For our client, we are looking for a:
As IT Supporter you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented work experience in IT as 1st line of support or equivalent;
Documented IT competencies;
Willingness to participate in shift work system; • Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
IT Certification path;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
They are looking for a Lead Software Engineer for technical area in our Research & Development center in Wrocław, Poland. You will have the total code responsibility for a specified software area of the client products. The team is responsible for all the existing and new code within this area, and you will oversee their work. Do you like to supervise, guide and review architectural design and coding of all activities, including new development projects and non-trivial fixes? Join their center and apply now!
What you will do
Organize and perform quality related activities within the technical area of responsibility, including code reviews and scripted tests; Together with the Chief Software Engineer and the other LSE, you will take decisions on code related activities and act as an advisory board towards the PSB and the TMG. For Product Area/areas assigned, the Lead Software Engineer has total responsibility of all existing and new code. Code issues include, but is not limited to:Coordinate startup / training of distributed development, Main point of contact for cross-team/product family requests regarding technical challenges, Server code and SQL, Database , Modelling, SQL possibilities, etc., .NET code, Smart Client, X2 client code, ASP.NET Web API, Test Driven Development and continuous integration, TFS structure / Build related issues, Development environment and tools, Utilization and upgrades, Visual Studio, Upgrade of ABW code to new versions, ReSharper, Build City New ABW release adoption “Platform tools” – XmlDataBuilder, “Create Attribute” Checker, EntityGenerator etc. 3rd party products Developer page Reporting Customization: VBA, ACT
Your approach
As a Lead Software Engineer, you like to analyze and create new code, and technology just makes you enthusiastic.To deliver the best products and service to all our customers worldwide, you work precisely and deliver high quality. Initiating new projects is part of who you are and you have a strong drive to achieve the best results in your projects, together with your team. In the entire process, you will not forget to share your ideas with your team members, and come up with advise regarding conducted tests and new possibilities of our software.
They ask
Minimum 5 year relevant programming experience; Knowledge of object-oriented programming languages (C#, C++), .Net Framework, HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent; The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design´s decisions; Knowledge of agile development methodologies, including Scrum and Test Driven Development; Good at interacting in English with your colleagues, both verbally and in writing. Strong technical knowledge is preferred Superior abilities in product architectural design and technical design methods (preferably UML).
They offer
An inspiring work environment in one of the biggest R&D centers in Poland; An opportunity to grow, including working with the latest technology, trainings and financing technical certificates; A knowledge sharing atmosphere and a team full of enthusiastic professionals; English lessons in the company; Private Medical Care - and they also want you to keep fit, so they provide you the following perks: Private Medical Care, Multisport card, group insurance, etc. To Apply: CV + Cover Letter
Jun 04, 2018
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
They are looking for a Lead Software Engineer for technical area in our Research & Development center in Wrocław, Poland. You will have the total code responsibility for a specified software area of the client products. The team is responsible for all the existing and new code within this area, and you will oversee their work. Do you like to supervise, guide and review architectural design and coding of all activities, including new development projects and non-trivial fixes? Join their center and apply now!
What you will do
Organize and perform quality related activities within the technical area of responsibility, including code reviews and scripted tests; Together with the Chief Software Engineer and the other LSE, you will take decisions on code related activities and act as an advisory board towards the PSB and the TMG. For Product Area/areas assigned, the Lead Software Engineer has total responsibility of all existing and new code. Code issues include, but is not limited to:Coordinate startup / training of distributed development, Main point of contact for cross-team/product family requests regarding technical challenges, Server code and SQL, Database , Modelling, SQL possibilities, etc., .NET code, Smart Client, X2 client code, ASP.NET Web API, Test Driven Development and continuous integration, TFS structure / Build related issues, Development environment and tools, Utilization and upgrades, Visual Studio, Upgrade of ABW code to new versions, ReSharper, Build City New ABW release adoption “Platform tools” – XmlDataBuilder, “Create Attribute” Checker, EntityGenerator etc. 3rd party products Developer page Reporting Customization: VBA, ACT
Your approach
As a Lead Software Engineer, you like to analyze and create new code, and technology just makes you enthusiastic.To deliver the best products and service to all our customers worldwide, you work precisely and deliver high quality. Initiating new projects is part of who you are and you have a strong drive to achieve the best results in your projects, together with your team. In the entire process, you will not forget to share your ideas with your team members, and come up with advise regarding conducted tests and new possibilities of our software.
They ask
Minimum 5 year relevant programming experience; Knowledge of object-oriented programming languages (C#, C++), .Net Framework, HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent; The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design´s decisions; Knowledge of agile development methodologies, including Scrum and Test Driven Development; Good at interacting in English with your colleagues, both verbally and in writing. Strong technical knowledge is preferred Superior abilities in product architectural design and technical design methods (preferably UML).
They offer
An inspiring work environment in one of the biggest R&D centers in Poland; An opportunity to grow, including working with the latest technology, trainings and financing technical certificates; A knowledge sharing atmosphere and a team full of enthusiastic professionals; English lessons in the company; Private Medical Care - and they also want you to keep fit, so they provide you the following perks: Private Medical Care, Multisport card, group insurance, etc. To Apply: CV + Cover Letter
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan; You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D; You identify opportunities for service improvement; You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT; Fluent in the Eglish language; You have good German/ French/ Dutch/ Swedish/ Norwegian language skills; Experience with ERP software is an advantage; Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter
Jun 04, 2018
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan; You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D; You identify opportunities for service improvement; You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT; Fluent in the Eglish language; You have good German/ French/ Dutch/ Swedish/ Norwegian language skills; Experience with ERP software is an advantage; Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter
Start your new career in REAL ESTATE at rentflatPOLAND and FOX Property Real Estate Agency.
You’ll learn about the terrific support that includes a friendly office environment, great customizable marketing materials and an award-winning Internet strategy.
rentflatPOLAND and FOX Property Real Estate Agency is a family of full-service real estate that include: residential and commercial real estate in both renting and selling.
If your profile matches the position, you will join us in our office based in Warsaw. You will meet and deal with clients from all over the world.
A career in real estate sales offers several perks that a regular corporate position cannot, such as: - Flexibility in schedule and setting your own hours; you can choose to work full-time or part-time, - Control over your income and ability to set goals for what you want to earn, - Ability to work independently and be your own boss, but with the benefit of a strong and successful sales organization supporting your efforts, - Comprehensive and effective real estate programs to help you become successful,
What we offer: Possibly to earn high salary depending on commitment and performance - Access to our tools, - Laptop + Phone, - Work in a harmonious team, - We give you a BRAND NEW CAR if you meet sales goals, - We work on a clear and favorable commission system,
Daily task:
1. Customer service in renting flat, office, and local for business: - Checking needs of the clients, - Sending offers, - Preparation of meeting, - Meeting with clients, - Finalize deals,
2. Listing of properties: - Dealing with research, - Making calls, - Meeting property owner and make photos, - Posting ads online,
3. Daily report about your activities in term of listing contacts, meeting and goals.
4. Maintaining positive and professional relationships with clients.
Requirements & Skills
Knowledge of Foreign Languages: - Minimum 3 Languages: Polish, English + Another language like French, Spanish, German, Italian or Arabic..etc,
Attitude: - Professional manners, - Self-disciplined, - High professional ethics and personal culture, - Ability to understand foreign culture and foreign accent, - Sales and negotiation skills, - Motivation to work and attain its objectives, - Interests to real estate development, - Independence and involvement in the work performed, - Willing to learn and adapt to new environment, - Being proactive,
Minimum Education: Average general
If you would like to be part of a company who values their sales people as their most important competitive edge, send your CV in English with photo, in PDF format.
Only applications with the below enclosure will be accepted:
I give my permission for the processing of my personal data that is essential for the recruitment process in FOX PROMOTION Spółka Cywilna, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended).
Jun 04, 2018
Full time
Start your new career in REAL ESTATE at rentflatPOLAND and FOX Property Real Estate Agency.
You’ll learn about the terrific support that includes a friendly office environment, great customizable marketing materials and an award-winning Internet strategy.
rentflatPOLAND and FOX Property Real Estate Agency is a family of full-service real estate that include: residential and commercial real estate in both renting and selling.
If your profile matches the position, you will join us in our office based in Warsaw. You will meet and deal with clients from all over the world.
A career in real estate sales offers several perks that a regular corporate position cannot, such as: - Flexibility in schedule and setting your own hours; you can choose to work full-time or part-time, - Control over your income and ability to set goals for what you want to earn, - Ability to work independently and be your own boss, but with the benefit of a strong and successful sales organization supporting your efforts, - Comprehensive and effective real estate programs to help you become successful,
What we offer: Possibly to earn high salary depending on commitment and performance - Access to our tools, - Laptop + Phone, - Work in a harmonious team, - We give you a BRAND NEW CAR if you meet sales goals, - We work on a clear and favorable commission system,
Daily task:
1. Customer service in renting flat, office, and local for business: - Checking needs of the clients, - Sending offers, - Preparation of meeting, - Meeting with clients, - Finalize deals,
2. Listing of properties: - Dealing with research, - Making calls, - Meeting property owner and make photos, - Posting ads online,
3. Daily report about your activities in term of listing contacts, meeting and goals.
4. Maintaining positive and professional relationships with clients.
Requirements & Skills
Knowledge of Foreign Languages: - Minimum 3 Languages: Polish, English + Another language like French, Spanish, German, Italian or Arabic..etc,
Attitude: - Professional manners, - Self-disciplined, - High professional ethics and personal culture, - Ability to understand foreign culture and foreign accent, - Sales and negotiation skills, - Motivation to work and attain its objectives, - Interests to real estate development, - Independence and involvement in the work performed, - Willing to learn and adapt to new environment, - Being proactive,
Minimum Education: Average general
If you would like to be part of a company who values their sales people as their most important competitive edge, send your CV in English with photo, in PDF format.
Only applications with the below enclosure will be accepted:
I give my permission for the processing of my personal data that is essential for the recruitment process in FOX PROMOTION Spółka Cywilna, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended).
Job Description/Purpose:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities:
To administrate and maintain SCCM and SCOM environment including tasks such as: OSD Task Sequence management Windows image handling Applications/Updates deployment SCCM reporting Setting overrides and custom configuration SCOM Management Packs installation Incident, Service Request and Change Management activities – internal and external communication handled in English To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process To escalate issues as necessary to deliver required service level
Skills Required:
Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching) Excellent knowledge of MS SCOM 2012 Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012) Knowledge of App-V will be an asset Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V) Self-motivated, team player with great communication skills and business understanding B2 level (or higher) of Spoken and Written English including technical vocabulary
Jun 04, 2018
Full time
Job Description/Purpose:
Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities:
To administrate and maintain SCCM and SCOM environment including tasks such as: OSD Task Sequence management Windows image handling Applications/Updates deployment SCCM reporting Setting overrides and custom configuration SCOM Management Packs installation Incident, Service Request and Change Management activities – internal and external communication handled in English To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process To escalate issues as necessary to deliver required service level
Skills Required:
Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching) Excellent knowledge of MS SCOM 2012 Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012) Knowledge of App-V will be an asset Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V) Self-motivated, team player with great communication skills and business understanding B2 level (or higher) of Spoken and Written English including technical vocabulary
For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST.
SCOPE OF TASKS:
Analyzing Clients processes and deciding the right solution matching the work process with current requirements; CRM system implementation and customization; Registering issues and reporting; Trainings for Clients if needed.
SKILLS & EXPERIENCE:
+2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments; At least 2 full life cycle implementations; Strong CRM configuration experience ; Understanding of the service, sales and marketing capabilities of CRM including workflows; Comfortable running requirements gathering meetings and scoping sessions for CRM projects; Skilled at developing technical specifications and designing solutions to meet the requirements; Strong communication and problem-solving skills; Ability to manage multiple projects/clients simultaneously; Experience working with business users understand and document detailed requirements; Experience recommending process improvements according to best practices; Strong presentation and communication skills (both oral and written); Ability and willingness to travel as needed; Fluent English is a must : both written and spoken (second language is a plus);
NICE TO HAVE’S:
Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration; Experience with JavaScript and HTML; Previous consulting experience; Microsoft Certification(s).
WE OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL /Prince2/ Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 04, 2018
Full time
For our client, they are currently recruiting for a CRM IMPLEMENTATION ANALYST.
SCOPE OF TASKS:
Analyzing Clients processes and deciding the right solution matching the work process with current requirements; CRM system implementation and customization; Registering issues and reporting; Trainings for Clients if needed.
SKILLS & EXPERIENCE:
+2 years of experience with CRM (on premise and/or online) with data migrations, integrations, customizations, and/or deployments; At least 2 full life cycle implementations; Strong CRM configuration experience ; Understanding of the service, sales and marketing capabilities of CRM including workflows; Comfortable running requirements gathering meetings and scoping sessions for CRM projects; Skilled at developing technical specifications and designing solutions to meet the requirements; Strong communication and problem-solving skills; Ability to manage multiple projects/clients simultaneously; Experience working with business users understand and document detailed requirements; Experience recommending process improvements according to best practices; Strong presentation and communication skills (both oral and written); Ability and willingness to travel as needed; Fluent English is a must : both written and spoken (second language is a plus);
NICE TO HAVE’S:
Experience with developing custom applications, triggers, workflows, reports, integrations, forms, conversions, enhancements and data migration; Experience with JavaScript and HTML; Previous consulting experience; Microsoft Certification(s).
WE OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL /Prince2/ Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a ACCOUNTING DEPARTMENT ASSISTANT,
RESPONSIBILITIES:
Documents scanning and archiving;
Support and active participation in the ongoing tasks of the financial and accounting department;
Caring for proper circulation of accounting documents;
Entering data into the finance – accounting system (accounting of bank statements, purchasing documents);
Accounting business expenses of employees in accordance with the requirements of the company and the law.
DESIRED SKILLS AND QUALIFICATIONS:
Student of last year studies in finance, accounting or education degree in this field;
Very good command of MS Excel;
The desire to start working in the Accounting or Controlling Department at the company with international structure;
Very good knowledge of English – min. B2 level;
Responsibility, accuracy and thoroughness;
Good organization of work;
Experience in accounting or controlling- would be an asset;
THEY OFFER:
Full-time, direct-hire opportunity;
Attractive financial compensation;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 04, 2018
Full time
For our client, they are currently recruiting for a ACCOUNTING DEPARTMENT ASSISTANT,
RESPONSIBILITIES:
Documents scanning and archiving;
Support and active participation in the ongoing tasks of the financial and accounting department;
Caring for proper circulation of accounting documents;
Entering data into the finance – accounting system (accounting of bank statements, purchasing documents);
Accounting business expenses of employees in accordance with the requirements of the company and the law.
DESIRED SKILLS AND QUALIFICATIONS:
Student of last year studies in finance, accounting or education degree in this field;
Very good command of MS Excel;
The desire to start working in the Accounting or Controlling Department at the company with international structure;
Very good knowledge of English – min. B2 level;
Responsibility, accuracy and thoroughness;
Good organization of work;
Experience in accounting or controlling- would be an asset;
THEY OFFER:
Full-time, direct-hire opportunity;
Attractive financial compensation;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
We are a start-up so we offer the possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits.
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken French ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits
Jun 04, 2018
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken French ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer: Challenging work environment Highly motivated team and international corporate culture Full-time job Competitive salary Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
Jun 04, 2018
Job description/purpose: Supports the respective Team Leads and Senior Accountants. The role will perform Accounts Receivable transaction processing responsibilities in a timely and accurate manner, in accordance with defined operating procedures. We offer: Challenging work environment Highly motivated team and international corporate culture Full-time job Competitive salary Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills required: • BSc in Economics or Business Administration with Major in accounting. Professional certification such as a CPA or a CMA is an advantage • Experience in Accounts Receivable processes is an advantage • Excellent business English (oral and written skills) across finance organization • Fluent communication skills in German • Experience working within Accounts Receivable process, or other core financial processes, within a complex, large volume environment • SSC experience an advantage • Strong interpersonal skills • Able to work as part of a team • Ability to work under time pressures • Good working knowledge of SAP, Scanning and workflow technology, SAP MM preferable • Strong knowledge of Windows Office (Excel) Key accountabilities: • Maintain customer/concessionaire master data • Process customer credit • Invoice customer • Support store closing process • Invoice supplier/concessionaire/others • Process accounts receivable • Dunning • Settlement of later income
For our client, they are currently recruiting for a Software Tester. As part of the Project Team you will be responsible for the testing support/solutions for various applications. You will work in a team environment, as well as independently in driving results across multiple projects at different phases of development/testing.
SCOPE OF TASKS:
Understanding test requirements, design and the execution of test cases; Detect software failures so that defects may be discovered and corrected. Running manual and automated tests; Analyzing and reporting test outcomes; Cooperating closely with project members; Provide application instructions for users.
SKILLS & EXPERIENCE:
Proven experience with creating and executing manual test cases; Familiar with Agile Development Best Practices is a plus; Analytical mindset; Accuracy, inquisitiveness and patience; Critical approach and constructive skepticism; A natural curiosity; Good writing skills (for documenting the process); Good communications and consultancy skills; The ability to work in a team and as an individual; Very good English is a must: both written and spoken .
THEY OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL /Prince2/ Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 04, 2018
Full time
For our client, they are currently recruiting for a Software Tester. As part of the Project Team you will be responsible for the testing support/solutions for various applications. You will work in a team environment, as well as independently in driving results across multiple projects at different phases of development/testing.
SCOPE OF TASKS:
Understanding test requirements, design and the execution of test cases; Detect software failures so that defects may be discovered and corrected. Running manual and automated tests; Analyzing and reporting test outcomes; Cooperating closely with project members; Provide application instructions for users.
SKILLS & EXPERIENCE:
Proven experience with creating and executing manual test cases; Familiar with Agile Development Best Practices is a plus; Analytical mindset; Accuracy, inquisitiveness and patience; Critical approach and constructive skepticism; A natural curiosity; Good writing skills (for documenting the process); Good communications and consultancy skills; The ability to work in a team and as an individual; Very good English is a must: both written and spoken .
THEY OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL /Prince2/ Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems.
TASKS:
Be in charge of running and managing the Contact Center daily; Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times; Evaluate the support team’s resource availability and manage scheduling for all onsite visits; Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer; Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring; Understand all organization’s products, services, procedures and guidelines and communicate same to all team members; Monitor all calls to ensure that due procedures and quality standards are strictly adhered to; Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk; Keep up with trends and happenings in the industry and ensuring adherence to industry standards; Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times; Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. SKILLS & EXPERIENCE:
Ideally: 2-3 years of professional experience as Contact Center Team Leader/ Manager or similar in client facing roles relating to Contact Center; Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification; Ability to deal with customers at all levels through an approachable and customer focused awareness; Customer focused, but with firm and proactive management style; Experience in managing life cycle of incidents through to conclusion; Experience in measuring, monitoring and optimizing KPI’s & conversions; Experience in providing coaching and mentoring to the team; Ability to handle and prioritize multiple tasks; Fluent English is a must : both written and spoken (second language is a plus); ITIL Certification- nice to have. THEY OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL / Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 04, 2018
Full time
For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems.
TASKS:
Be in charge of running and managing the Contact Center daily; Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times; Evaluate the support team’s resource availability and manage scheduling for all onsite visits; Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer; Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring; Understand all organization’s products, services, procedures and guidelines and communicate same to all team members; Monitor all calls to ensure that due procedures and quality standards are strictly adhered to; Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk; Keep up with trends and happenings in the industry and ensuring adherence to industry standards; Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times; Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. SKILLS & EXPERIENCE:
Ideally: 2-3 years of professional experience as Contact Center Team Leader/ Manager or similar in client facing roles relating to Contact Center; Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification; Ability to deal with customers at all levels through an approachable and customer focused awareness; Customer focused, but with firm and proactive management style; Experience in managing life cycle of incidents through to conclusion; Experience in measuring, monitoring and optimizing KPI’s & conversions; Experience in providing coaching and mentoring to the team; Ability to handle and prioritize multiple tasks; Fluent English is a must : both written and spoken (second language is a plus); ITIL Certification- nice to have. THEY OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; ITIL / Microsoft certifications ; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits.
For our client, they are currently recruiting for a IT SUPPORT SPECIALIST, SCOPE OF DUTIES:
Technical support of users - the second and third line of support; Analysis and creation of solutions based on T-SQL language; Installation, configuration and maintenance of CRM systems based on MS (AD, IIS, MSSQL); Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Basics of Microsoft Active Directory (including DNS, DHCP); Practical knowledge of Microsoft Windows Server-based on experience; Practical knowledge of Microsoft SQL and IIS-based on experience; English level min.B2 level- work proficiency; Knowledge of VMwareESXi, T-SQL – would be an asset.
WE OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; ITIL and Microsoft certification; Benefits package (MultiSport and/or Enel-med cards); Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Friendly atmosphere; Well equipped kitchen with various delicious coffee, tea and fruits.
Jun 04, 2018
Full time
For our client, they are currently recruiting for a IT SUPPORT SPECIALIST, SCOPE OF DUTIES:
Technical support of users - the second and third line of support; Analysis and creation of solutions based on T-SQL language; Installation, configuration and maintenance of CRM systems based on MS (AD, IIS, MSSQL); Creating and caring about the quality of project documentation.
DESIRED SKILLS AND QUALIFICATIONS:
Basics of Microsoft Active Directory (including DNS, DHCP); Practical knowledge of Microsoft Windows Server-based on experience; Practical knowledge of Microsoft SQL and IIS-based on experience; English level min.B2 level- work proficiency; Knowledge of VMwareESXi, T-SQL – would be an asset.
WE OFFER:
Attractive financial compensation; Full-time, direct-hire opportunity; ITIL and Microsoft certification; Benefits package (MultiSport and/or Enel-med cards); Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Friendly atmosphere; Well equipped kitchen with various delicious coffee, tea and fruits.
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities: Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Spanish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:
An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings
Jun 04, 2018
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities: Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Spanish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:
An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings
