For our client, we are looking for a CONTACT CENTER SUPPORTER WITH ENGLISH
RESPONSIBILITIES:
- Providing our customers multichannel customer support (phone, email, live chat, text message);
- Delivering customer service according to SLA’s and current processes;
- Taking ownership and responsibility of customers’ cases to ensure the best customer experience;
- Use resources efficiently to assess the customer’s issues and recommend valid solutions;
- Follow up on any customer issues requiring additional support.
SKILLS & EXPERIENCE:
- Fluency in English allowing proficient business communication- min. C1 level;
- Ability to provide excellent customer support;
- Good computer skills;
- Knowledge of additional foreign language will be an advantage;
- Effective listening and problem solving skills;
- Ability to be flexible and adapt to changing priorities in order to meet the needs of the business;
- Willingness to participate in shift work system.
WE OFFER:
- Ability to work in an international and multicultural organization;
- Ability to gain experience with modern technologies;
- Trainings and certificates;
- Full-time, direct-hire opportunity;
- Benefits package;
- Friendly work environment- help yourself to taste fruits, coffee or tea.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your English version of CV
