For our client, we are looking for a IT Customer,
As an IT Customer Supporter you will be responsible for technical support. You will have an opportunity to conduct various 1st line support tasks within our key client’s customers by processing and prioritizing customer inquiries in accordance with agreed processes and service level targets in terms performance together with 2nd, 3rd line and third parties. Support is provided remotely in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
- Fluency in Lithuanian and English allowing proficient business communication;
- Professional experience in Customer Care area – service minded;
- IT competencies or knowledge – nice to have;
- Willingness to improve knowledge and experience in IT area’s;
- Willingness to participate in shift work system;
- Effective listening and problem solving skills.
THEY OFFER:
- Attractive financial compensation;
- Full-time, direct-hire opportunity;
- Certifications: ITIL or/and Microsoft;
- Benefits package;
- Best market standards;
- Opportunity to personal development;
- Ability to work with enterprise solutions and services;
- Ability to work in international and multicultural environment;
- Well equipped kitchen with various delicious coffee, tea and fruits :)
