Job Description/Purpose:
Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution
Responsibilities:
- Answering customers’ IT related queries in a professional manner
- Network and e-mail accounts administration
- Daily check of tasks assigned by the manager
Skills Required:
- Proficiency in French & English
- Knowledge of various software and applications
- Customer service / IT experience will be an asset
- Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
- An interesting job in one of the largest IT companies
- Challenging work environment
- Highly motivated team and international corporate culture
- Full-time job in rota system (24h/7)
- Competitive salary
- IT & soft skills trainings
