Job Description/Purpose
The role will perform General Ledger processes in a timely and accurate manner, in accordance with defined operating procedures and maintaining an overview of overall GL team activities.
We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
The Senior Accountant will contribute to the achievement of GL performance and quality standards as defined in relevant service level agreements and is a main point of contact in relation to defined SSC GL processes
Calculation and posting of complex manual business transactions in accordance with local work instructions
Reconciliation of defined technical GL accounts
Oversee the correct preparation and calculation of internal recharging to other Group companies
Completion of domestic VAT and other indirect tax returns as required in line with regulatory and internal tax guidelines
Conduct ad-hoc reporting and has overall responsibility for audit files for SSC activities
Perform other duties as agreed with General Ledger Team Lead or as requested by and agreed with key stakeholders.
Achieve performance objectives agreed with General Ledger Team Lead
Resolve customer queries/complaints relating to GL processes as specified by relevant SLAs & escalating queries/complaints
Provide guidance and support to the GL accountant in the delivery of their responsibilities
For operational topics the senior accountant is a contact person for key internal and external stakeholders.
Proactive co-operation with other work streams within the SSC in overseeing the end-to-end process chain for all relevant GL processes.
Propose, evaluate and implement process improvements in collaboration with GL Team Lead
Required education and experience Qualified Accountant (ACCA or equivalent) Behavioral Competencies
Typically 2-5 years’ experience in General Ledger processes
Experience of working within General Ledger process, or other core financial processes, within a complex, large volume environment
Good customer service skills
Experience of knowledge transfer activity is an advantage
SSC experience is an advantage
Good working knowledge of SAP financials and Ms Excel
Effectively communicate in business English (oral and written skills)
Fluent communication skills in French
Professional Competencies
Experience of working in a shared services centre, within complex, large volume environment is an advantage
Good understanding of GL processes and process improvement
Working knowledge of Windows Office (Excel)
Working knowledge of SAP FI, SD, MM
Apr 18, 2024
Full time
Job Description/Purpose
The role will perform General Ledger processes in a timely and accurate manner, in accordance with defined operating procedures and maintaining an overview of overall GL team activities.
We offer
Challenging work environment
Highly motivated team and international corporate culture
Full-time job
Competitive salary
Benefit package: private medical care, sportscards, lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Key accountabilities
The Senior Accountant will contribute to the achievement of GL performance and quality standards as defined in relevant service level agreements and is a main point of contact in relation to defined SSC GL processes
Calculation and posting of complex manual business transactions in accordance with local work instructions
Reconciliation of defined technical GL accounts
Oversee the correct preparation and calculation of internal recharging to other Group companies
Completion of domestic VAT and other indirect tax returns as required in line with regulatory and internal tax guidelines
Conduct ad-hoc reporting and has overall responsibility for audit files for SSC activities
Perform other duties as agreed with General Ledger Team Lead or as requested by and agreed with key stakeholders.
Achieve performance objectives agreed with General Ledger Team Lead
Resolve customer queries/complaints relating to GL processes as specified by relevant SLAs & escalating queries/complaints
Provide guidance and support to the GL accountant in the delivery of their responsibilities
For operational topics the senior accountant is a contact person for key internal and external stakeholders.
Proactive co-operation with other work streams within the SSC in overseeing the end-to-end process chain for all relevant GL processes.
Propose, evaluate and implement process improvements in collaboration with GL Team Lead
Required education and experience Qualified Accountant (ACCA or equivalent) Behavioral Competencies
Typically 2-5 years’ experience in General Ledger processes
Experience of working within General Ledger process, or other core financial processes, within a complex, large volume environment
Good customer service skills
Experience of knowledge transfer activity is an advantage
SSC experience is an advantage
Good working knowledge of SAP financials and Ms Excel
Effectively communicate in business English (oral and written skills)
Fluent communication skills in French
Professional Competencies
Experience of working in a shared services centre, within complex, large volume environment is an advantage
Good understanding of GL processes and process improvement
Working knowledge of Windows Office (Excel)
Working knowledge of SAP FI, SD, MM
For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems.
TASKS:
Be in charge of running and managing the Contact Center daily;
Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times;
Evaluate the support team’s resource availability and manage scheduling for all onsite visits;
Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer;
Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring;
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members;
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to;
Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk;
Keep up with trends and happenings in the industry and ensuring adherence to industry standards;
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times;
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
SKILLS & EXPERIENCE:
Ideally: 2-3 years of professional experience as Contact Center Team Leader/ Manager or similar in client facing roles relating to Contact Center;
Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification;
Ability to deal with customers at all levels through an approachable and customer focused awareness;
Customer focused, but with firm and proactive management style;
Experience in managing life cycle of incidents through to conclusion;
Experience in measuring, monitoring and optimizing KPI’s & conversions;
Experience in providing coaching and mentoring to the team;
Ability to handle and prioritize multiple tasks;
Fluent English is a must : both written and spoken (second language is a plus);
ITIL Certification- nice to have.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL / Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
Apr 18, 2024
Full time
For our client, they are currently recruiting for a Contact Center Team Leader to provide direction, build and coordinate the Contact Center team to provide high-quality incident management, request fulfilment and problem management for the Society’s IT systems.
TASKS:
Be in charge of running and managing the Contact Center daily;
Working in a user facing role including senior support and ensuring the highest level of customer support and service is provided at all times;
Evaluate the support team’s resource availability and manage scheduling for all onsite visits;
Attend all appropriate customer “Review of Service” meetings and to work towards resolving service corrective action plans with the customer;
Managing the team on a day to day basis including the allocation of work to engineers, staff recruitment and retention, appraisals, reviews and monitoring;
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members;
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to;
Submit regular reports to management and seek new ideas and strategies to improve performance at the Service Desk;
Keep up with trends and happenings in the industry and ensuring adherence to industry standards;
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times;
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
SKILLS & EXPERIENCE:
Ideally: 2-3 years of professional experience as Contact Center Team Leader/ Manager or similar in client facing roles relating to Contact Center;
Extensive experience of working in a customer contact environment at a Senior/Team lead level, ideally supported by a recognized IT qualification;
Ability to deal with customers at all levels through an approachable and customer focused awareness;
Customer focused, but with firm and proactive management style;
Experience in managing life cycle of incidents through to conclusion;
Experience in measuring, monitoring and optimizing KPI’s & conversions;
Experience in providing coaching and mentoring to the team;
Ability to handle and prioritize multiple tasks;
Fluent English is a must : both written and spoken (second language is a plus);
ITIL Certification- nice to have.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
ITIL / Microsoft certifications ;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.