2 jobs found

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in Spanish & English Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Key responsibilities: Action queries from internal and external customers regarding supplier invoices and payment status including: Analysing and researching invoices in SAP system Logging cause and resultant actions Monitor open queries for resolution Provide education and support to suppliers regarding invoice submission, non-compliance to reduce rejected and blocked invoices. Effectively work with centralized Payment Services to facilitate processing of non-order invoices, expedited payment requests, and payment exceptions. Assist in analysing trends for rejections and non-compliance in order to further educate suppliers, stakeholders. Identify areas for improvement to processes and procedures Requirements: Very good command of English and one of the European languages (preferably Dutch, French, German or Nordic language) Good knowledge of MS Office (especially Excel) Minimum 1 year of experience in customer service, administration, finance, purchasing or logistic (preferably in BPO/SSC)  Good communication & interpersonal skills Stress resistance, discipline, devotion Offer: Career in multinational company and outsourcing leader on Polish market Development opportunities while participation in international projects and various outsourcing businesses Set of social benefits to choose from Salary adequate to your competencies External and internal training programme Relocation package covering travel and accommodation for the foreigners living outside Poland This position is only available  for EU citizens or with valid work permission Only applications with the below enclosure will be accepted:  I give my permission for the processing of my personal data that is essential for the recruitment process in DW Recruitment company and its Clients, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended).