As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Sep 25, 2024
Full time
As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.
DESIRED SKILLS AND QUALIFICATIONS:
Very good (min. C1 level) in both written and spoken Danish ;
High standards in both written and spoken English (min. B2 level – work proficiency);
Documented IT competencies or equivalent customer support experience;
Willingness to participate in shift work system;
Willingness to travel in Europe;
Effective listening and problem solving skills.
THEY OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Possibility of continued development and promotions alike;
Well equipped kitchen with various delicious coffee, tea and fruits
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in English & Dutch
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Sep 25, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in English & Dutch
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan;
You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D;
You identify opportunities for service improvement;
You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT;
Fluent in the Eglish language;
You have good German/ French/ Dutch/ Swedish/ Norwegian language skills;
Experience with ERP software is an advantage;
Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
Sep 25, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.
The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!
What you will do
You examine support requests and provide customers with a solution, work around or action plan;
You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D;
You identify opportunities for service improvement;
You are responsible for your own personal development plan.
Your approach
As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.
We ask
A passion for IT;
Fluent in the Eglish language;
You have good German/ French/ Dutch/ Swedish/ Norwegian language skills;
Experience with ERP software is an advantage;
Knowledge about SQL is a plus.
We offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter