4 jobs found

For our client,  a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around. The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now! What you will do You examine support requests and provide customers with a solution, work around or action plan; You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D; You identify opportunities for service improvement; You are responsible for your own personal development plan. Your approach As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions. We ask A passion for IT; Fluent in the Eglish language; You have good German/ French/ Dutch/ Swedish/ Norwegian language skills; Experience with ERP software is an advantage; Knowledge about SQL is a plus. We offer A chance to participate in the development of one of the best ERP solutions in the world; Stable employment with an attractive salary; Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others; Sport and integration events; Working in a challenging international environment; They invest in your personal and professional growth; Enthusiastic colleagues who like to learn from each other. To Apply: CV + Cover Letter

Job Description/Purpose:  Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution  Responsibilities:  Answering customers’ IT related queries in a professional manner Network and e-mail accounts administration Daily check of tasks assigned by the manager Skills Required:  Proficiency in English & Dutch Knowledge of various software and applications Customer service / IT experience will be an asset Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm. We offer:  An interesting job in one of the largest IT companies Challenging work environment Highly motivated team and international corporate culture Full-time job in rota system (24h/7) Competitive salary IT & soft skills trainings

Key responsibilities: Action queries from internal and external customers regarding supplier invoices and payment status including: Analysing and researching invoices in SAP system Logging cause and resultant actions Monitor open queries for resolution Provide education and support to suppliers regarding invoice submission, non-compliance to reduce rejected and blocked invoices. Effectively work with centralized Payment Services to facilitate processing of non-order invoices, expedited payment requests, and payment exceptions. Assist in analysing trends for rejections and non-compliance in order to further educate suppliers, stakeholders. Identify areas for improvement to processes and procedures Requirements: Very good command of English and one of the European languages (preferably Dutch, French, German or Nordic language) Good knowledge of MS Office (especially Excel) Minimum 1 year of experience in customer service, administration, finance, purchasing or logistic (preferably in BPO/SSC)  Good communication & interpersonal skills Stress resistance, discipline, devotion Offer: Career in multinational company and outsourcing leader on Polish market Development opportunities while participation in international projects and various outsourcing businesses Set of social benefits to choose from Salary adequate to your competencies External and internal training programme Relocation package covering travel and accommodation for the foreigners living outside Poland This position is only available  for EU citizens or with valid work permission Only applications with the below enclosure will be accepted:  I give my permission for the processing of my personal data that is essential for the recruitment process in DW Recruitment company and its Clients, in accordance with the Act of 29.08.1997 on the Protection of Personal Data (Journal of Laws No. 133, item 883 amended).

As IT Helpdesk you will be responsible for providing support service to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken Danish ; High standards in both written and spoken English (min. B2 level – work proficiency); Documented IT competencies or equivalent customer support experience; Willingness to participate in shift work system; Willingness to travel in Europe; Effective listening and problem solving skills. THEY OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Benefits package; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Possibility of continued development and promotions alike; Well equipped kitchen with various delicious coffee, tea and fruits