Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities:
To administrate and maintain SCCM and SCOM environment including tasks such as:
OSD Task Sequence management
Windows image handling
Applications/Updates deployment
SCCM reporting
Setting overrides and custom configuration
SCOM Management Packs installation
Incident, Service Request and Change Management activities – internal and external communication handled in English
To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
To escalate issues as necessary to deliver required service level
Skills Required:
Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching)
Excellent knowledge of MS SCOM 2012
Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge of App-V will be an asset
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V)
Self-motivated, team player with great communication skills and business understanding
B2 level (or higher) of Spoken and Written English including technical vocabulary
