Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Responsibilities:
To administrate and maintain SCCM and SCOM environment including tasks such as:
OSD Task Sequence management
Windows image handling
Applications/Updates deployment
SCCM reporting
Setting overrides and custom configuration
SCOM Management Packs installation
Incident, Service Request and Change Management activities – internal and external communication handled in English
To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
To follows established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
To escalate issues as necessary to deliver required service level
Skills Required:
Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching)
Excellent knowledge of MS SCOM 2012
Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
Knowledge of App-V will be an asset
Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V)
Self-motivated, team player with great communication skills and business understanding
B2 level (or higher) of Spoken and Written English including technical vocabulary
Language
English
About jobPOLAND
JobPoland, often referred to as Moody's, is an American business and financial services company. It is the holding company for Moody's Investors Service (MIS), an American credit rating agency, and Moody's Analytics (MA), an American provider of financial analysis software and services.
Moody's was founded by John Moody in 1909 to produce manuals of statistics related to stocks and bonds and bond ratings. Moody's was acquired by Dun & Bradstreet in 1962. In 2000, Dun & Bradstreet spun off JobPoland as a separate company that was listed on the NYSE under MCO. In 2007, JobPoland was split into two operating divisions, Moody's Investors Service, the rating agency, and Moody's Analytics, with all of its other products.
