5 jobs found

Job description/Purpose Job purpose is to provide deep technical expertise for remote support of high complex IT solutions at customers located in different European countries and to perform back level support  for Intel based Fujitsu PRIMERGY Servers Responsibilities Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology Interface to product development for problem escalation, root cause analysis and problem resolution verification Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of technical support and development, participation in standby shifts 24x7 Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s): Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience: Professional experience with multi years in service and/or development Expert knowledge of Intel based servers architecture in data centers, preferable from Fujitsu Expert knowledge of MS server (2008R2/2012R2) and Redhat/Suse Linux Expert knowledge of Intel based server components (RAID, network, drivers…) Up to date certifications for Microsoft (MCSA, MCSE) and Linux (RHCSA) Soft Skills: Work in international virtual teams and departments, professional customer contact and presentation skills Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, put customer first Self-motivated to continuously improve knowledge and keep skills up to date

Job description/Purpose   Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on  Storage Solutions on Linux OS/Open Source SW   and to perform backlevel support  for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions Responsibilities: Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology Interface to product development for problem escalation, root cause analysis and problem resolution verification Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of technical support and development, participation in standby shifts 24x7 Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements. Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers. Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions. Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s): Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience:  Professional experience with multi years in service and/or development Profound knowledge of network software, shell scripting, Storage and Server Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset Soft Skills: Work in international virtual teams and departments, professional customer contact and presentation skills Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, put customer first Professional communication and presentation skills Self motivated to continuously improve knowledge and keep skills up to date

Job description/Purpose Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage systems  Fujitsu ETERNUS DX/SF  ,  NetApp and Brocade  and to perform technical support  for Fujitsu and partner Storage systems HW and SW Responsibilities   Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu, Brocade and NetApp Storage systems, Resolution via spare part recommendation or SW fixes/workaround or repair measures as available from development or vendors using remote technology  to meet Service levels (SLA) towards customers and countries,  participation in standby shifts 24x7, Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner Escalation to back level or vendor with provision of appropriate diagnose material from customers Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of customer requirements towards next levels/vendors In critical customer situations and on special requirements out of countries on site support at customer site Communication interface to local engineers /partners, provide technical documentation and information materials   Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information. Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s):        Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience: Broad technical experience in service and/or development Deep knowledge of storage systems and architecture in data centers, preferable from Fujitsu Certifications for NetApp (NCDA) and Brocade would be an asset Soft Skills: Work in international virtual teams and departments, professional customer contact Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, putting customer first Professional communication and presentation skills Self-motivated to continuously improve knowledge and keep skills up to date

Job description/Purpose Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage Backup systems CommVault Simpana, Fujitsu ETERNUS CS200 and EMC NetWorker  and to perform technical support  for Fujitsu and partner Storage systems HW and SW. Responsibilities Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu ETERNUS CS200, CommVault Simpana and EMC NetWorker Storage systems, Resolution via SW fixes/workaround, configuration changes or repair measures as available from development or vendors using remote technology to meet Service levels (SLA) towards customers and countries, participation in standby shifts 24x7, Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner Escalation to back level or vendor with provision of appropriate diagnose material from customers Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction Escalation handling and coordination of customer requirements towards next levels/vendors In critical customer situations and on special requirements out of countries on site support at customer site Communication interface to local engineers /partners, provide technical documentation and information materials Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information. Skills Required   Education: University degree in IT or equivalent subject or comparable education Required Language(s): Fluent English skills with technical and business focus (B2 Level or higher) German Language (B2 Level or higher) would be an asset Minimum Experience: Broad technical experience in service and/or development Deep knowledge of storage backup systems and architecture in data centers, preferable from CommVault and Fujitsu Certifications for CommVault (CV certified Professional, Support Engineer) and EMC Networker and Microsoft OS would be an asset Soft Skills: Work in international virtual teams and departments, professional customer contact Ability to work autonomous and under pressure from customer/countries side Customer and service oriented thinking, putting customer first Professional communication and presentation skills Self-motivated to continuously improve knowledge and keep skills up to date r

For our client, we are looking for: As IT Consultant you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner. RESPONSIBILITIES: Processing and resolving tickets according to current SOPs – requests, incidents, problems, changes; Troubleshooting and understanding issues reported by end-users; Providing IT support remotely and on-site for the customer based on requested demand; Performing tasks which are specific to each country or market location; Contacting internal and external competency teams as part of escalation matrix and scope of tasks; Acting as first chain in quality control and assurance; Participating in global emergency service delivery (24/7 availability shifts); Finding new and innovative solutions to problems not covered by SOPs; High level of work ethics, self & time management; Developing own knowledge and expertise. DESIRED SKILLS AND QUALIFICATIONS: Very good (min. C1 level) in both written and spoken German; High standards in both written and spoken English (min. B2 level – work proficiency); Documented work experience in IT as 2nd or 3rd line of support or equivalent; Knowledge of Microsoft operating systems – client, server, solutions, server applications; Certified candidate in one or more technology listed above- preferred; Ability to remotely and in person troubleshoot software, hardware and networking problems; Willingness to co-operate with others as a TEAM member; Multi-tasking capabilities; Shifts working availability. WE OFFER: Attractive financial compensation; Full-time, direct-hire opportunity; Scandinavian work culture; Elastic working hours; Benefits package; IT Certification path; Ability to work with enterprise solutions and services; Ability to work in international and multicultural environment; Well equipped kitchen with various delicious coffee, tea and fruits. If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV