We are based in the UK but work all over the EU.
Insight Market Research Ltd have been successfully helping companies improve their customer service for over 25 years.
Insight Market Research was founded in 1991, and were pioneers of covert Video Mystery Shopping to companies in the UK. Since then we have worked with clients linked to virtually every significant market sector and we now have many of the country’s largest retailers and service providers amongst our satisfied client base.
Our business philosophy is built around delivering only the highest quality research programmes. To assist with this we have developed an extensive team of highly experienced and motivated staff.
By working in close partnership with our clients, we are able to provide the depth of insight, advice and support needed to bring forward change and improvements in customer service.