For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
Apr 18, 2024
Full time
For our client, we are looking for a professional IT Quality Manager with intense background in service delivery and understanding of the IT Service Desk solutions needs. This is a new business role that requires proven experience in Quality Assurance. This job position is a part of Service Delivery Management department. This is a key role between IT Service Desk and Service Delivery management and therefore it requires broad perspective. The role requires self -sufficiency, but this is a team sport.
TASKS:
Creating and modifying Quality Processes and ITIL procedures;
Conducting quality assurance audits;
Interpreting and implementing quality assurance standards;
Assessing and maintaining global Quality ITIL Processes;
Analyzing data to identify areas for improvement;
Analyzing quality of KPIs and current performance reports;
Reviewing contracts and assessing their possibilities;
Creating and implementing improvement plans;
Focus on quality improvements in Production;
Responsible for risk assessment regarding quality assurance;
Creating quality documentation and reports.
SKILLS & EXPERIENCE:
2+ years of professional experience in a highly delivery and quality focused role in QA processes gained in IT company;
ITIL Foundation certificate or higher;
Experience in IT Systems Management or IT Project Management- nice to have;
Broad technical understanding of the services being provided and the technologies being used- nice to have;
High standards in both written and spoken English;
Excellent people relationship and communication skills;
Self-management & organizational skills;
Detail- oriented and analytical mind.
WE OFFER:
Attractive financial compensation;
Full-time, direct-hire opportunity;
Scandinavian work culture;
Elastic working hours;
Benefits package;
Ability to work with enterprise solutions and services;
Ability to work in international and multicultural environment;
Well equipped kitchen with various delicious coffee, tea and fruits.
If you feel that you meet our expectations and are interested in meeting with our team and see our office, please send us your CV
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
The Sales and Marketing team in their Polish office in Wroclaw is looking for a Marketing Manager. Are you the one who can co-ordinate and manage conferences, exhibitions and events to support brand awareness, thought leadership positioning and the generation of high quality leads? Join their team and apply now!
What you will do
You will coordinate marketing campaigns with sales activities
You will manage and improve lead generation campaigns, measuring results
You will plan and implementing promotional campaigns and local marketing strategy
You will oversee the company’s marketing budget
Your approach
As a Marketing Manager, you use your creative mind-set to come up with original ideas, which you translate into real achievable activities. You include your ideas into a good briefing to all involved parties, such as creative, copy writers, content producers, online specialists, etc. and you will work closely with them. They can also come to you if they have questions, because you are the one who takes full responsibility for the project management of an event. This also includes the follow-up and lead generation activities. You will make sure that you source and book the right venues and entertainment. When you organise an event, you are aware that you need to integrate campaign plans by using the full marketing mix.
They ask
Marketing or a Business qualification;
Worked in Marketing for a minimum of 5 years;
Experience in coordinating PR strategies;
Proven experience of event management and executions - intimate executive dinners to large customer conferences;
Solid understanding of and experience in the business-to-business marketing process and practice;
Project management skills;
Knowledge of how to monitor and report on effectiveness of marketing communications
They offer
A challenging international environment;
Enthusiastic colleagues who are eager to learn from each other;
A flexible and solution-oriented work place; where you work hard but also play hard;
A chance to further develop your marketing and PR skills;
You have the freedom to use your creative instinct.
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
The Sales and Marketing team in their Polish office in Wroclaw is looking for a Marketing Manager. Are you the one who can co-ordinate and manage conferences, exhibitions and events to support brand awareness, thought leadership positioning and the generation of high quality leads? Join their team and apply now!
What you will do
You will coordinate marketing campaigns with sales activities
You will manage and improve lead generation campaigns, measuring results
You will plan and implementing promotional campaigns and local marketing strategy
You will oversee the company’s marketing budget
Your approach
As a Marketing Manager, you use your creative mind-set to come up with original ideas, which you translate into real achievable activities. You include your ideas into a good briefing to all involved parties, such as creative, copy writers, content producers, online specialists, etc. and you will work closely with them. They can also come to you if they have questions, because you are the one who takes full responsibility for the project management of an event. This also includes the follow-up and lead generation activities. You will make sure that you source and book the right venues and entertainment. When you organise an event, you are aware that you need to integrate campaign plans by using the full marketing mix.
They ask
Marketing or a Business qualification;
Worked in Marketing for a minimum of 5 years;
Experience in coordinating PR strategies;
Proven experience of event management and executions - intimate executive dinners to large customer conferences;
Solid understanding of and experience in the business-to-business marketing process and practice;
Project management skills;
Knowledge of how to monitor and report on effectiveness of marketing communications
They offer
A challenging international environment;
Enthusiastic colleagues who are eager to learn from each other;
A flexible and solution-oriented work place; where you work hard but also play hard;
A chance to further develop your marketing and PR skills;
You have the freedom to use your creative instinct.
To Apply: CV + Cover Letter