Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more
Location in city center next to Zrodliska Park and Ksiezy Mlyn
Skills Required:
Proficiency in English & German (minimum B2 level)
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Finnish & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in French & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in French & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Russian (or Slovenian) & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Russian (or Slovenian) & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
They are looking for a Lead Software Engineer for technical area in our Research & Development center in Wrocław, Poland. You will have the total code responsibility for a specified software area of the client products. The team is responsible for all the existing and new code within this area, and you will oversee their work. Do you like to supervise, guide and review architectural design and coding of all activities, including new development projects and non-trivial fixes? Join their center and apply now!
What you will do
Organize and perform quality related activities within the technical area of responsibility, including code reviews and scripted tests;
Together with the Chief Software Engineer and the other LSE, you will take decisions on code related activities and act as an advisory board towards the PSB and the TMG.
For Product Area/areas assigned, the Lead Software Engineer has total responsibility of all existing and new code.
Code issues include, but is not limited to:Coordinate startup / training of distributed development,
Main point of contact for cross-team/product family requests regarding technical challenges, Server code and SQL, Database , Modelling, SQL possibilities, etc., .NET code, Smart Client, X2 client code, ASP.NET Web API, Test Driven Development and continuous integration, TFS structure / Build related issues, Development environment and tools, Utilization and upgrades, Visual Studio, Upgrade of ABW code to new versions, ReSharper, Build City
New ABW release adoption
“Platform tools” – XmlDataBuilder, “Create Attribute” Checker, EntityGenerator etc.
3rd party products
Developer page
Reporting
Customization: VBA, ACT
Your approach
As a Lead Software Engineer, you like to analyze and create new code, and technology just makes you enthusiastic.To deliver the best products and service to all our customers worldwide, you work precisely and deliver high quality. Initiating new projects is part of who you are and you have a strong drive to achieve the best results in your projects, together with your team. In the entire process, you will not forget to share your ideas with your team members, and come up with advise regarding conducted tests and new possibilities of our software.
They ask
Minimum 5 year relevant programming experience;
Knowledge of object-oriented programming languages (C#, C++), .Net Framework, HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent;
The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design´s decisions;
Knowledge of agile development methodologies, including Scrum and Test Driven Development;
Good at interacting in English with your colleagues, both verbally and in writing.
Strong technical knowledge is preferred
Superior abilities in product architectural design and technical design methods (preferably UML).
They offer
An inspiring work environment in one of the biggest R&D centers in Poland;
An opportunity to grow, including working with the latest technology, trainings and financing technical certificates;
A knowledge sharing atmosphere and a team full of enthusiastic professionals;
English lessons in the company;
Private Medical Care - and they also want you to keep fit, so they provide you the following perks: Private Medical Care, Multisport card, group insurance, etc.
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
They are looking for a Lead Software Engineer for technical area in our Research & Development center in Wrocław, Poland. You will have the total code responsibility for a specified software area of the client products. The team is responsible for all the existing and new code within this area, and you will oversee their work. Do you like to supervise, guide and review architectural design and coding of all activities, including new development projects and non-trivial fixes? Join their center and apply now!
What you will do
Organize and perform quality related activities within the technical area of responsibility, including code reviews and scripted tests;
Together with the Chief Software Engineer and the other LSE, you will take decisions on code related activities and act as an advisory board towards the PSB and the TMG.
For Product Area/areas assigned, the Lead Software Engineer has total responsibility of all existing and new code.
Code issues include, but is not limited to:Coordinate startup / training of distributed development,
Main point of contact for cross-team/product family requests regarding technical challenges, Server code and SQL, Database , Modelling, SQL possibilities, etc., .NET code, Smart Client, X2 client code, ASP.NET Web API, Test Driven Development and continuous integration, TFS structure / Build related issues, Development environment and tools, Utilization and upgrades, Visual Studio, Upgrade of ABW code to new versions, ReSharper, Build City
New ABW release adoption
“Platform tools” – XmlDataBuilder, “Create Attribute” Checker, EntityGenerator etc.
3rd party products
Developer page
Reporting
Customization: VBA, ACT
Your approach
As a Lead Software Engineer, you like to analyze and create new code, and technology just makes you enthusiastic.To deliver the best products and service to all our customers worldwide, you work precisely and deliver high quality. Initiating new projects is part of who you are and you have a strong drive to achieve the best results in your projects, together with your team. In the entire process, you will not forget to share your ideas with your team members, and come up with advise regarding conducted tests and new possibilities of our software.
They ask
Minimum 5 year relevant programming experience;
Knowledge of object-oriented programming languages (C#, C++), .Net Framework, HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent;
The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design´s decisions;
Knowledge of agile development methodologies, including Scrum and Test Driven Development;
Good at interacting in English with your colleagues, both verbally and in writing.
Strong technical knowledge is preferred
Superior abilities in product architectural design and technical design methods (preferably UML).
They offer
An inspiring work environment in one of the biggest R&D centers in Poland;
An opportunity to grow, including working with the latest technology, trainings and financing technical certificates;
A knowledge sharing atmosphere and a team full of enthusiastic professionals;
English lessons in the company;
Private Medical Care - and they also want you to keep fit, so they provide you the following perks: Private Medical Care, Multisport card, group insurance, etc.
To Apply: CV + Cover Letter
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
Their R&D team in Wroclaw, Poland is looking for a Software Engineer for technical area who will be responsible for delivering high quality code and contributes to the design and architectural decisions of the client software. Do you want to be part of a scrum team and contribute to the quality of the user stories; focusing on the need for clean and maintainable software? Are you ready to work with colleagues across Europe and to be exposed to different cultures? Join their team and apply now!
What you will do
You define the software structure as required and ensure it complies with the architectural vision and simplicity of the design rules;
You are in charge of writing unit tests and code for implementing user stories, while following the test driven development methodology;
You work from a scrum mindset and methodology: planning and grooming sessions during sprints; reviewing user stories and test cases;
You are able to analyze the root cause of defects in order to provide the most comprehensive fixes for every issue.
Your approach
As a Software Engineer you are passionate about high quality software solutions and motivated to help customers with the best fitted business solution. You contribute with your creativity and new ideas to the Client Business World software´s development and come up with new possibilities and improvements of the software. Due to your scrum mindset, you always help the team to determine the risks associated with an implementation.
They ask
Your knowledge of object-oriented programming languages (C#, C++), .Net Framework;HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent;
The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design's decisions;
Strong technical knowledge is preferred;
Knowledge of agile development methodologies, including Scrum and Test Driven Development;
Good at interacting in English with your colleagues, both verbally and in writing.
They offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
Apr 18, 2024
Full time
For our client, a leading provider of enterprise applications empowering people in service organizations. They create business software that fits the way people work and not the other way around.
Their R&D team in Wroclaw, Poland is looking for a Software Engineer for technical area who will be responsible for delivering high quality code and contributes to the design and architectural decisions of the client software. Do you want to be part of a scrum team and contribute to the quality of the user stories; focusing on the need for clean and maintainable software? Are you ready to work with colleagues across Europe and to be exposed to different cultures? Join their team and apply now!
What you will do
You define the software structure as required and ensure it complies with the architectural vision and simplicity of the design rules;
You are in charge of writing unit tests and code for implementing user stories, while following the test driven development methodology;
You work from a scrum mindset and methodology: planning and grooming sessions during sprints; reviewing user stories and test cases;
You are able to analyze the root cause of defects in order to provide the most comprehensive fixes for every issue.
Your approach
As a Software Engineer you are passionate about high quality software solutions and motivated to help customers with the best fitted business solution. You contribute with your creativity and new ideas to the Client Business World software´s development and come up with new possibilities and improvements of the software. Due to your scrum mindset, you always help the team to determine the risks associated with an implementation.
They ask
Your knowledge of object-oriented programming languages (C#, C++), .Net Framework;HTML5, CSS, SQL, ASP.NET, JavaScript; and its libraries (Ext JS, JQuery) is excellent;
The ability to analyse problems and implement solutions for debugging; and willing to share your ideas to improve design's decisions;
Strong technical knowledge is preferred;
Knowledge of agile development methodologies, including Scrum and Test Driven Development;
Good at interacting in English with your colleagues, both verbally and in writing.
They offer
A chance to participate in the development of one of the best ERP solutions in the world;
Stable employment with an attractive salary;
Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
Sport and integration events;
Working in a challenging international environment;
They invest in your personal and professional growth;
Enthusiastic colleagues who like to learn from each other.
To Apply: CV + Cover Letter
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Hungarian & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Hungarian & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job Description/Purpose: Responsible for defining and driving the EMEIA strategy and roadmap for the infrastructure service portfolio area. Fulfil Solution Lead role within project delivery dependant on bandwith.
Key accountabilities:
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Project and resource management experience
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Technical skills: Broad technical background in a number of the following infrastructure services areas:
Network technologies and services WAN, LAN, WiFi, DNS, DHCP, VioP, IP Telephony
Data Centre Solutions - hosting platforms, virtualisation, storage, backup, archive,
Enterprise Management Solutions
Operating Systems Windows/Linux
Databases SQL, Oracle
Identity & Access Management – Active Directory, ADFS, PKI.
Client Technologies - workstation, mobile
Microsoft Infrastructure Applications – Exchange, Outlook, Lync/Skype for Business, SharePoint
Solution Design including Infrastructure Solution Design & Build methodologies
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Apr 18, 2024
Full time
Job Description/Purpose: Responsible for defining and driving the EMEIA strategy and roadmap for the infrastructure service portfolio area. Fulfil Solution Lead role within project delivery dependant on bandwith.
Key accountabilities:
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Project and resource management experience
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Technical skills: Broad technical background in a number of the following infrastructure services areas:
Network technologies and services WAN, LAN, WiFi, DNS, DHCP, VioP, IP Telephony
Data Centre Solutions - hosting platforms, virtualisation, storage, backup, archive,
Enterprise Management Solutions
Operating Systems Windows/Linux
Databases SQL, Oracle
Identity & Access Management – Active Directory, ADFS, PKI.
Client Technologies - workstation, mobile
Microsoft Infrastructure Applications – Exchange, Outlook, Lync/Skype for Business, SharePoint
Solution Design including Infrastructure Solution Design & Build methodologies
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery. Key accountabilities:
Own, develop and implement the strategy and technical roadmap for Voice & Data Network service transformation.
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Setting & Communicating IT Strategy
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Service Management concepts (ITIL/COBIT)
Technical skills
WAN topology and technologies (MPLS, Cisco, DWDM)
LAN technology/WLAN technology (Aruba/Cisco)
DNS and DHCP services
Voice over IP and fixed line telephony technologies
Voice and Data convergence
Network Management technologies (IPAM, network management)
Internet Gateway and proxy services
WAN acceleration/optimization
VPN based connectivity solutions
Firewalls and ACL based security.
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Apr 18, 2024
Full time
Job Description/Purpose: Lead Architect responsible for solution ownership and solution architecture within project delivery. Key accountabilities:
Own, develop and implement the strategy and technical roadmap for Voice & Data Network service transformation.
Take the lead in development of solutions for new Infrastructure Services
Build business case justification for implementing solutions through the IT governance and financial approvals process
Act as Solution Owner in project delivery to ensure the solution is implemented in line with the solution architecture and business objectives and outcomes
Manage complex relationships with stakeholders, customers and suppliers and influence key decision makers.
Capitalize on knowledge of best practice and emerging technologies to translate strategy into programmes for systems change and infrastructure developments that drive maximum benefit from investment.
Skills Required: Experience in:
Setting & Communicating IT Strategy
Leading the selection, development and implementation of IT infrastructure solutions
Interpreting customer and business needs
Writing proposals, business cases and actively managing costs and benefits
Understanding and knowledge of the application of Enterprise Architecture methods and concepts, specifically TOGAF v9
Service Management concepts (ITIL/COBIT)
Technical skills
WAN topology and technologies (MPLS, Cisco, DWDM)
LAN technology/WLAN technology (Aruba/Cisco)
DNS and DHCP services
Voice over IP and fixed line telephony technologies
Voice and Data convergence
Network Management technologies (IPAM, network management)
Internet Gateway and proxy services
WAN acceleration/optimization
VPN based connectivity solutions
Firewalls and ACL based security.
Knowledge of market trends and emerging technologies
We offer:
Exceptional atmosphere of work within highly motivated and dynamic team
Wide development and training packages including certification paths
Attractive salary and benefits package (sport cards, lunch subsidy, intergation events)
Access to test environment
Private medical care
Recognition Program and Career Path Planning
PS4/Entertainment floor
Fruits
... and the best free coffee in the city:)
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Portuguese & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Apr 18, 2024
Full time
Job Description/Purpose: Service Desk Agent will be responsible for acting as a first point of contact for all customers' queries and end to end ownership of all elements leading to a successful and efficient resolution Responsibilities:
Answering customers’ IT related queries in a professional manner
Network and e-mail accounts administration
Daily check of tasks assigned by the manager
Skills Required:
Proficiency in Portuguese & English
Knowledge of various software and applications
Customer service / IT experience will be an asset
Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.
We offer:
An interesting job in one of the largest IT companies
Challenging work environment
Highly motivated team and international corporate culture
Full-time job in rota system (24h/7)
Competitive salary
IT & soft skills trainings
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on Storage Solutions on Linux OS/Open Source SW and to perform backlevel support for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions
Responsibilities:
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements.
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers.
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions.
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Profound knowledge of network software, shell scripting, Storage and Server
Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu
Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Professional communication and presentation skills
Self motivated to continuously improve knowledge and keep skills up to date
Apr 18, 2024
Full time
Job description/Purpose
Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions at customers located in different European countries with focus on Storage Solutions on Linux OS/Open Source SW and to perform backlevel support for Fujitsu Storage Solutions Eternus CD10000, Linux (Redhat and Novell) and related Data Center Solutions
Responsibilities:
Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
Interface to product development for problem escalation, root cause analysis and problem resolution verification
Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements.
Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers.
Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions.
Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area
Skills Required
Education:
University degree in IT or equivalent subject or comparable education
Required Language(s):
Fluent English skills with technical and business focus (B2 Level or higher)
German Language (B2 Level or higher) would be an asset
Minimum Experience:
Professional experience with multi years in service and/or development
Profound knowledge of network software, shell scripting, Storage and Server
Deep knowledge of Storage Solutions and architecture based on Open Source SW in data centers, preferable from Fujitsu
Certifications for Linux (Red Hat Certified Engineer, Novell /SUSE Certified Linux Administrator and Professional ) would be an asset
Soft Skills:
Work in international virtual teams and departments, professional customer contact and presentation skills
Ability to work autonomous and under pressure from customer/countries side
Customer and service oriented thinking, put customer first
Professional communication and presentation skills
Self motivated to continuously improve knowledge and keep skills up to date