Customer Service Professional - German speaker

  • Talent Place
  • Kraków, Poland
  • Jul 27, 2017
Full time Consultant Customer Service

Job Description

Key Responsibilities:

  • Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
  • Provide assistance to customers in self-service mediums and assist customer to complete transactions
  • Record and follow up all customer contacts in customer facing systems
  • Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order

Our Expectations:

  • very good German (C1) and good English
  • strong customer focus
  • good working knowledge of MS Office tools and Outlook
  • experience in using one of major ERP systems (e.g. SUN/ SAP ) will be an advantage

We offer:

  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Necessary trainings to prepare you for the position
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Attractive salary and bonuses
  • Relocation package
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms

Language

Dutch, English, German

Occupations

Other