IT Support Consultant (ERP)

  • jobPOLAND
  • Wrocław, Poland
  • Apr 20, 2018
Full time IT Support

Job Description

For our client,  a leading provider of enterprise applications empowering people in service organizations. They create business software that works the way people want, not the other way around.

The Customer Support team in Wroclaw, Poland is looking for a Support Consultant who handles support requests and provides customers with a solution, work around or action plan in their usage of our business software. If you are looking for a job in which you do the same repetitive tasks everyday - that’s not us. If you enjoy following simple manuals over and over again - that’s not us either. But if IT is your real passion, and you enjoy learning more every day and like to solve complex problems - they are the perfect match for you. Join their team and apply now!

What you will do

  • You examine support requests and provide customers with a solution, work around or action plan;
  • You monitor the progress of each problem through to conclusion; liaising with colleagues and R&D;
  • You identify opportunities for service improvement;
  • You are responsible for your own personal development plan.

Your approach

As a Support Consultant, you like to use your problem solving skills in order to come up with the best business solution for your customer. In order to do this you listen carefully to the needs and wants, which you translate into a fitted action plan. These action plans can differ per customer. This triggers your resourceful and curious nature because you want to explore and offer the best solutions.

We ask

  • A passion for IT;
  • Fluent in the Eglish language;
  • You have good German/ French/ Dutch/ Swedish/ Norwegian language skills;
  • Experience with ERP software is an advantage;
  • Knowledge about SQL is a plus.

We offer

  • A chance to participate in the development of one of the best ERP solutions in the world;
  • Stable employment with an attractive salary;
  • Various benefits such as: private medical care, Multisport, pre-paid lunch cards and many others;
  • Sport and integration events;
  • Working in a challenging international environment;
  • They invest in your personal and professional growth;
  • Enthusiastic colleagues who like to learn from each other.
To Apply:
CV + Cover Letter

Language

Dutch, English, French, German, Norwegian, Sweedish