IT Support Specialist

  • jobPOLAND
  • Warsaw, , Poland
  • Aug 15, 2018
Full time IT Support

Job Description

JOB DESCRIPTION:

As IT Support Specialist you will be responsible for providing support services to end-users (customers) by troubleshooting incidents, problems and service request with strong dedication for specializing in Mac OSX and iOS. Support will be provided remotely and on-site by configuring and clearly communicating technical solutions in a user-friendly and professional manner.  Applicants should have documented and up-to-date working technical experience and understanding of Mac OSX, applications, solutions and hardware.

RESPONSIBILITIES:

  • Provide professional and courteous technical support via chat, email, and telephone to clients;
  • Remotely troubleshoot and repair client issues using suite of support utilities;
  • Visit Professional and Select clients to provide onsite support (when needed);
  • Accurately document your work in Help Desk ticketing system;
  • Clearly communicate expectations from and to clients.

JUST AS IMPORTANT AS YOUR EXPERIENCE AND SKILLS WILL BE THE FOLLOWING CHARACTERISTICS AND COMPETENCIES:

  • High standards in both written and spoken English (min. B2 level – work proficiency);
  • Documented work experience in IT as 1st, 2nd or 3rd line of support or equivalent;
  • Working experience in and knowledge of Mac operating systems – client, server architecture;
  • Ability to “Own The Problem”;
  • Desire to work within a team-oriented, collaborative environment.

WE OFFER:

  • Attractive financial compensation;
  • Full-time, direct-hire opportunity;
  • Benefits package;
  • Ability to work with enterprise solutions and services;
  • Ability to work in international and multicultural environment;
  • We are a start-up so we offer the possibility of continued development and promotions alike;
  • Well equipped kitchen with various delicious coffee, tea and fruits

Language

English

Salary

$