Storage Engineer - In Technical Support

  • jobPOLAND
  • Lodz, , Poland
  • Mar 05, 2018
Full time IT Support

Job Description

Job description/Purpose

  • Job purpose is to provide deep technical expertise for maintenance of high complex IT solutions located in different European countries with focus on Storage systems Fujitsu ETERNUS DX/SF , NetApp and Brocade and to perform technical support for Fujitsu and partner Storage systems HW and SW


  • Diagnose of customer incidents and problems in complex environments forwarded from local support teams and partners in Storage HW/SW environment with focus on Fujitsu, Brocade and NetApp Storage systems,
  • Resolution via spare part recommendation or SW fixes/workaround or repair measures as available from development or vendors using remote technology  to meet Service levels (SLA) towards customers and countries, 
    participation in standby shifts 24x7,
  • Usage of efficient diagnose process steps and tools as appropriate to provide efficient support in timely manner
  • Escalation to back level or vendor with provision of appropriate diagnose material from customers
  • Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
  • Escalation handling and coordination of customer requirements towards next levels/vendors
  • In critical customer situations and on special requirements out of countries on site support at customer site
  • Communication interface to local engineers /partners, provide technical documentation and information materials  
  • Contribute to knowledge sharing in support team, provide professional incident documentation and feed knowledge base to enlarge known error information.

Skills Required 

  • Education:
    • University degree in IT or equivalent subject or comparable education
  • Required Language(s):       
    • Fluent English skills with technical and business focus (B2 Level or higher)
    • German Language (B2 Level or higher) would be an asset
  • Minimum Experience:
    • Broad technical experience in service and/or development
    • Deep knowledge of storage systems and architecture in data centers, preferable from Fujitsu
    • Certifications for NetApp (NCDA) and Brocade would be an asset
  • Soft Skills:
    • Work in international virtual teams and departments, professional customer contact
    • Ability to work autonomous and under pressure from customer/countries side
    • Customer and service oriented thinking, putting customer first
    • Professional communication and presentation skills
    • Self-motivated to continuously improve knowledge and keep skills up to date