Senior Storage Engineer (Backlevel Support)

  • jobPOLAND
  • Lodz, , Poland
  • Dec 06, 2016
Full time IT Support

Job Description

Job description/Purpose

  • Job purpose is to provide deep technical expertise for remote support of high complex IT solutions at customers located in different European countries and to perform back level support for Intel based Fujitsu PRIMERGY Servers

Responsibilities
  • Deep diagnose of customer problems in complex environments forwarded from technical support teams, resolution via workaround or repair measures using remote technology
  • Interface to product development for problem escalation, root cause analysis and problem resolution verification
  • Support of technical engineers and partners to provide efficient and competent service to reach high customer satisfaction
  • Escalation handling and coordination of technical support and development, participation in standby shifts 24x7
  • Interface for quality issues and product maintenance requirements, tracking of enhancements in support and development
  • Leads technical implementation/ designs including producing cost and timescale estimates to meet service delivery requirements
  • Consults in the tender stage as a high technical expert in complex projects. Give technical training, presentations and workshops as required form countries and/or customers
  • Takes ownership and provides consultancy level expertise to resolve major technical problems for IT systems or IT infrastructure solutions
  • Leads, promotes and drives knowledge sharing, development of other team members and collaboration in the product development and solution design area

Skills Required 

  • Education:
    • University degree in IT or equivalent subject or comparable education
  • Required Language(s):
    • Fluent English skills with technical and business focus (B2 Level or higher)
    • German Language (B2 Level or higher) would be an asset
  • Minimum Experience:
    • Professional experience with multi years in service and/or development
    • Expert knowledge of Intel based servers architecture in data centers, preferable from Fujitsu
    • Expert knowledge of MS server (2008R2/2012R2) and Redhat/Suse Linux
    • Expert knowledge of Intel based server components (RAID, network, drivers…)
    • Up to date certifications for Microsoft (MCSA, MCSE) and Linux (RHCSA)
  • Soft Skills:
    • Work in international virtual teams and departments, professional customer contact and presentation skills
    • Ability to work autonomous and under pressure from customer/countries side
    • Customer and service oriented thinking, put customer first
    • Self-motivated to continuously improve knowledge and keep skills up to date

Language

English

Salary

$