Job purpose is to work within a remote infrastructure support team located in Lodz. You will be administrating and maintaining a number of servers for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.
Works within support team on technical issues and problems related to customer infrastructure.
Develops an understanding of the customers’ environment and service requirements to enable successful delivery of the service.
Follows established procedures, recommends improvements, resolves enquiries, issues or problems. Documents actions taken for continuous service improvement.
Takes ownership of issues identified. Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process.
Escalates issues as necessary to deliver required service level.
Very good knowledge of Linux server system administration, management and tools (Red Hat, Debian, SUSE, BASH/ SH scripting)
Knowledge nice to have: BMC Patrol, BMC BladeLogic Server Automation, understanding of ITSM tools, ITIL knowledge
Self-motivated, team player with great communication skills and business understanding
Verbal and Written English including Technical Vocabulary