IT Expert with German and English

  • jobPOLAND
  • Lodz, , Poland
  • Dec 06, 2016
Full time Customer Service IT Support

Job Description

Job Description/Purpose
The IT Expert will provide responsive, professional and competent technical support. 

Responsibilities
  • Works  within  a  team  supporting  end  users with technical queries
  • Provides   internal   toolset   training   and   takes ownership around queries
  • Develops  an  understanding  of  the  customers’ environment and service delivery requirements
  • Follows  established  processes  and  recommends improvements to these as appropriate
  • Takes ownership for listening to and understanding the customer’s problem
  • Uses  relevant  information  to  diagnose  and to resolve or enable resolution in a timely manner
  • Escalates  issues  as  necessary  to  deliver  required SLA
  • Acts as an effective and helpful member of the team, demonstrating initiative
Skills required
  • Excellent verbal  and  written  language  skills  in German and English
  • Advanced  Knowledge  of  Microsoft  Windows 7/8, Microsoft Office
  • Knowledge    of    Networking,    VPNs,    WIFI, VDI environments
  • Excellent approach to business model and workingunder SLA requirements
  • Strong     customer     relationship     and     excellent problem solving
  • Excellent communication and team work
  • Drive and determination
  • Initiative to constantly improve solution methods
  • Flexible approach and working well under pressure
  • Time management
  • Ability to prioritise tasks

We offer
  • An   interesting   job   in   one   of   the   largest   IT companies
  • Challenging work environment
  • Various trainings
  • Highly motivated team and international corporate culture
  • Private medical care and other benefits

Language

English, German

Salary

$