Customer Service Consultant with English & German (minimum B2 level)

  • jobPOLAND
  • Lodz, , Poland
  • Dec 06, 2016
Customer Service IT Support

Job Description

Job Description/Purpose: 

Service Desk Agent will be responsible for acting as a first point of contact for all customers queries and end to end ownership of all elements leading to a successful and efficient resolution 

Responsibilities: 

  • Answering customers’ IT related queries in a professional manner

  • Network and e-mail accounts administration

  • Daily check of tasks assigned by the manager

  • Benefit package: private medical care, sports cards or lunch vouchers, site events, discounts in a variety of facilities around the city of Lodz and more

  • Location in city center next to Zrodliska Park and Ksiezy Mlyn

Skills Required: 

  • Proficiency in English & German (minimum B2 level)

  • Knowledge of various software and applications

  • Customer service / IT experience will be an asset

  • Interpersonal skills crucial for working in a customer service centre such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, optimism and enthusiasm.

We offer: 

  • An interesting job in one of the largest IT companies

  • Challenging work environment

  • Highly motivated team and international corporate culture

  • Full-time job in rota system (24h/7)

  • Competitive salary

  • IT & soft skills trainings

Language

English, German

Salary

$