Payroll Customer Service

  • IBM
  • Krakow, , Poland
  • Dec 06, 2016
Full time Accounting

Job Description

Job description:

1.    daily handling and resolution of Tier 1 query tickets raised by customers’ employees, stakeholders as well as by the external parties (PSP)
2.    ensuring that tickets are resolved or re-addressed promptly
3.    ensuring high quality of customer service in the fields of timeliness and communication
4.    actively supporting any continuous improvement activities or other process and/or tools improvements;
5.    if required acting as back up for team members and/or additional functions as assigned by supervisor
6.    ensuring the achievement of payroll targets as defined by supervisor, manager and contractual SLAs
7.    performing required administrative tasks including but not limited to assisting in audits, submitting data on work time and attendance, following internal procedures.


Job Requirements:

-  knowledge of the English language on intermediate level
Preferred Education : Master's Degree